Technical Support Windows Server

I T - NETWO RKING SUPPO R T

MILTON VASQUEZ

Detail-oriented IT Support Specialist with expertise in troubleshooting hardware, software, and network issues. Proven ability to provide technical support to end-users, manage system installations, and optimize system performance. Skilled in diagnos- ing and resolving problems, improving IT processes, and delivering excellent customer service, while collaborating eff ectively with executives and engineers to minimize downtime and enhance operational effi ciency. EDUCATION

Information S. Technology

Penn State, Pittburgh PA. GPA 4.0

2015-2023

Networking Services Technology

Microsoft & Cisco CCNA GPA 3.77

MDC, Miami

2010-2014

U.S. GOV

LABOR CERTIFICATION

Department of Labor

2004

SKILLS

Network Infrastucture

Fiber Optic troubleshooting

Network Troubleshooting

Writen communication

Problem-solving

Time management

Teamwork Oriented

EXPERIENCE

IT Network Support

NETTIT Houston, TX 2021-2025

Hardware Installation & Replacement: Installing, replacing, and troubleshooting servers, network devices, and other equipment. Fiber & Ethernet Cable Management: Installing, terminating, labeling, and testing fi ber optic single-mode / multi-mode and Ethernet cables.Rack & Stack: Mounting, cabling, and organizing IT hardware within server racks. Network Management: Confi guring and maintaining fi ber and Ethernet cross-connects, as well as troubleshooting connectivity issues. Maintain and organize network documentation using AutoCAD and Microsoft Visio.

Power Cycling & Reboots: Restarting equipment remotely to resolve technical issues.

Visual Inspections & Diagnostics: Checking for hardware faults, LED status indicators, and reporting anomalies.

Media & Tape Handling: Swapping backup tapes, inserting removable storage, and ensuring proper data retention.

Inventory Management: Keeping track of hardware, spare components, and cabling to ensure operational effi ciency.

Technicla Support: Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, printers, and other peripherals. Software & System Administration: Install, update, and confi gure operating systems and applications. Provide technical support for Windows Server 2008/2019 and Windows users.

User & Access Management: Manage user access, permissions, and authen- tication protocols.

Remote Support: Provide technical assistance and troubleshooting remotely.

Cybersecurity Implementation: Implement fi rewalls, antivirus software, and other security measures.

Backup & Disaster Recovery: Perform data backups and assist with disaster recovery planning.

Help Desk & Support Requests: Handle technical support requests via phone, email, and in-person interactions while maintaining accurate records of support tickets and resolutions.

+1-713-***-****

**.*********@*****.***

9803 Club Creek Dr.

Houston, TX 77036

1

SKILLS

Ethernet, LAN

TCP IP, Routing,switching

PC Network Mangement

IT Technical Support

EXPERTISE

NETWORK

Cisco, Routers, Firewalls,

Routers, Switches

and Clustering.

TELECOMMUNICATION

3G & 4G LTE.

Network:

ALU-Nokia,Tellabs 550.

Fujitsu 4500,7500,9500.

IT SUPPORT

Microsoft Windows Server.

Windows and Microsoft Offi ce.

Desktop and Server management.

Network and Computer Security.

Remote support.

Linux: help desk “troubleshooting”.

Hardware replacement

and problem detection.

Mobile support IOS & Android .

NETWORK DIAGRAM

Network Implementation.

Diagrams using AutoCAd and Visio.

PRODUCTION DRAWING

AutoCAD Productions drawings

2d and 3d, for Architecture.

Mechanical and Electric.

Assisting all phases

of design and development.

2

Monitor for abnormal indicator lights or audible alarms on equipment. Implementation and maintenance HP, Dell, Sun, and IBM servers, fi re- walls, routers, and switches.

Work closely with data center teams, implementation specialists, project managers, and support groups to optimize productivity and performance while minimizing downtime for production routers, switches, and servers. Build and deploy new servers, ensuring adherence to documented proce- dures for Windows Server 2008/2019 and Linux environments. Fiber & Ethernet Cable Management: Installing, terminating, labeling, and testing fi ber optic single-mode / multi-mode and Ethernet cables. Rack & Stack: Mounting, cabling, and organizing IT hardware within server racks and quipment decommissioning.

Deploy and manage servers, routers, and switches following Visio layouts. Develop and maintain network diagrams, fl oor plan layouts, and imple- mentation designs using AutoCAD and Visio.

Raid confi guration, partitioning logical and virtual drives. Confi gure RAID, partition logical and virtual drives, and manage Windows server (2008/2016/2019) as well as Linux distributions such as Ubuntu and Red Hat.

Set up and confi gure hardware, manage Windows Server 2006/2019, and perform backups.

Manage Remote Desktop Services to ensure secure and effi cient remote access.

Perform daily tape rotations backups.

Conduct data center walkthroughs to verify alerts for PDUs, HVACs, and RPPs, reporting any amber lights or other issues to FMC or the Technical Support Queue.

Regularly audit the Data Center to evaluate spares, cabinets, hardware, fi ber, patch cables.

Assist with all phases of the build process, including handling shipping and receiving and implementing eff ective workaround solutions. Provide remote technical support and guidance to users, escalating complex issues to higher-level support teams when necessary. Maintain detailed records of support tickets and their resolutions. Engineer I, Data Operations

Terremark NAP of the Americas Miami, FL 2012-2019 Working with single-mode (SMF) and multi-mode (MMF) fi ber involves installation, splicing, testing, and troubleshooting to ensure optimal network performance.

Testing & Troubleshooting:Using an Optical Time-Domain Refl ectometer

(OTDR).

Responsibilities include diagnosing and resolving hardware and software issues in an enterprise environment, as well as managing Ethernet con- nections and cross-connects for T1, DS1, T3, DS3, E1, and fi ber optics. Expertise includes WAN/LAN confi guration, TCP/IP, DNS, VLANs, and Cisco networking, including routers, fi rewalls, and clustering. Profi ciency in Layer 3 networking protocols, including BGP, IS-IS, OSPF, RIP, and VLANs, is also essential.

ACTIVITIES

VOLLUNTEER WORK

IDJMI 2023

RELEVANT

COURSES

NETWORK

CCNA

CCNP

VMWARE

Microsoft Server

MULTIMEDIA,

WEB AND GRAPHICS

Graphics design.

WebDesign.

Web Programming.

Multimedia.

2d, and 3d Animation.

LANGUAGES

English

Spanish

3

Validated Microsoft Offi ce 2010, client through VMware Virtualization, Assisting clients and provider support with confi guration issues, troubleshooting into diff erents network issues: ISP, WAN to LAN, and WAN to Cloud perspective.

Foster Care’s Network Design.

Assist Card ‘s Planning Support.

Windows 7, clients updates .

Antivirus and Spyware remove Windows 7/8.

Remote Help: Team Viewer, Log Mein, and Windows.

REFERENCES

LAZARO REGALADO

Network Engineer

TELMEX

Miami, FL

T - 954-***-****

GERARDO LARREA

Director of Marketing

South American Restaurant

Miami, FL

T - 305-***-****

HERNAN SANTANA

Architect

HH Group

Miami, FL

T - 305-***-****

INTERESTS

Travel

Reading

Photography

Dancing

Mountain Bike

Workout

Cooking

CIS Coop Work

Digiport Data Center Miami, FL 2010-2011

Network administration Windows server 2003/2008.

Cisco Catalyst 2950 series switch Confi guration. Cisco Router 2600 series switch Confi guration.

Cisco Catalyst 2950 Series fi rewall setup.

Catalyst 2950 Switch Password recover.

RED BOX Fire wall Reset.

Xtreme Switch Programming .

Rack Routers and Servers.

Rack NetApp Store.

VOIP Phone setup.

VMware setup.

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