Operations Center Technical

Professional Summary

With ** years of experience as an IT, Cybersecurity, and Engineering Leader, I bring a wealth of expertise in driving innovative technology solutions, managing cross-functional teams, and ensuring robust cybersecurity frameworks across diverse industries. I have a strong track record of developing high-performing teams, fostering a culture of collaboration, and mentoring individuals with a genuine interest in their career goals and professional growth. My leadership style is focused on empowering others to achieve their full potential while delivering impactful results. As I look forward to the next chapter in my career, I am eager to leverage my extensive background in technology leadership to make a meaningful impact in industries such as (but not limited to) Healthcare, Manufacturing, Oil and Gas, Transportation and other industries which rely on operational technology and lacking cyber maturity. My goal is to harness modern, cutting-edge technologies to enhance customer care, improve operational efficiency, and ensure data security in these critical sectors.

Key Achievements

Mission-Critical Infrastructure Delivery: Served as the network and security engineering development lead for a $500M national security technology integration initiative with U.S. Customs and Border Protection (CBP), supporting the deployment of advanced security sensor infrastructure across the southern and northern U.S. borders. Led end-to-end engineering design, coordination, and implementation efforts to enhance national border security and situational awareness.

Operational Excellence & Strategic Contract Wins: Served as Director of Engineering and Technical Operations supporting federal client’s enterprise network and security operations center (NOC/SOC), delivering consistent operational excellence that resulted in high customer satisfaction and award commitment of a sole-source contract (Period of performance expected to begin early Fall 2025).

Cybersecurity Innovation & Market Expansion: Spearheaded the development of a new Healthcare IT business line, integrating cybersecurity services tailored to healthcare providers enhancing their security posture by addressing industry-specific regulatory and operational risks, positioning the company as a trusted partner in healthcare cybersecurity.

Audit Remediation & Compliance Program Leadership: Developed and led a streamlined compliance review process as Information Security Compliance Lead for USAA, standardizing deliverables and accelerating audit readiness timelines by 40%. Oversaw a consulting team throughout the full project lifecycle to address OCC audit findings, producing audit-ready documentation, implementing risk-based controls, and aligning with NIST and FFIEC cybersecurity frameworks—resulting in closure of key findings, reduced regulatory exposure, and a measurable improvement in the organization’s security posture.

Professional Experience

Director of Engineering

EvoTech LLC San Antonio, TX October 2021 – May 2025

Executive Summary of Role: Provide strategic leadership for enterprise engineering operations supporting the Department of Homeland Security (DHS) and U.S. Customs and Border Protection (CBP) under a federal subcontract with the Federal Aviation Administration (FAA). Serve as the primary liaison between the Program Management Operational Directive (PMOD) and the Border Patrol Technical Operations Center (BPTOC), ensuring alignment between program objectives and technical operations. Oversee all Network Operations Center (NOC), Security Operations Center (SOC), systems/networking/security engineering activities, driving mission-critical IT performance, cybersecurity posture, and cross-agency coordination.

Key Responsibilities & Contributions:

Strategic Leadership:

Directed multiple departments across IT, Cybersecurity, and Engineering, delivering a 15% reduction in operating costs while improving service quality and security posture.

Designed and implemented a comprehensive training and certification program for NOC/SOC personnel, standardizing technical competencies and significantly reducing onboarding time.

Strengthened team capability and operational alignment through structured skill development, cross-training, and promotion pathways—reducing turnover by 60%.

Business Transformation:

Spearheaded the development of a new Managed Services Provider (MSP) business line focused on small business IT and cybersecurity needs. Led end-to-end solution design—including market analysis, service portfolio development, and operational framework—positioning the company as a trusted, scalable provider of secure technology services.

Directed solution architecture, vendor management, and product evaluation efforts, deploying multiple secure and compliant technology solutions tailored to small business environments. Developed lightweight compliance frameworks aligned with NIST and FFIEC to support rapid adoption and regulatory alignment.

Developed business acquisition initiatives by ensuring seamless technical integration, security posture alignment, and risk mitigation during transitional phases—enabling successful onboarding of new clients and minimizing operational disruptions.

Risk & Compliance Management:

Built and led a high-performing GRC Team (Governance, Risk and Compliance), achieving ISO 27001 and ISO 9001 certifications and securing multiple federal Technical Operations programs. Developed and executed a Zero Trust Maturity Roadmap aligned with CISA’s model, driving enterprise-wide cybersecurity maturity, aligning executive priorities, and advancing security and governance initiatives across the organization.

Reduced security incidents by 15% YoY by developing standards and processes aligned with compliance with federal standards, including NIST, ISO, and DHS Binding Operational Directives (BODs).

Leveraged information security experience to design and implement proactive security strategies, including risk-based controls, policy enforcement, and continuous monitoring—resulting in a 30% year-over-year reduction in security incidents and a significantly improved enterprise security posture.

Financial & Operational Oversight:

Managed technical operations within a $45M program budget, delivering cost-saving solutions and maximizing return on investment.

Directed engineering maintenance and resource optimization projects, directly contributing to new contract wins and enhanced customer satisfaction.

Designed a hardware/software lifecycle strategy that reduced unplanned downtime by 30% and deferred $750K in unnecessary capital expenditures.

Executive Collaboration & Culture Building:

Developed and fostered a collaborative, high-performance business culture, empowering employees to take ownership of their work and contribute meaningfully to mission success.

Led technical writing teams on business development proposals using the Shipley method, securing major awards including a $64K-per-site contract across 32 deployments.

Established company-wide policies, procedures, and compliance frameworks by formalizing GRC functions.

Served as the primary liaison between executive leadership and technical teams, ensuring strategic clarity, accountability, and alignment with mission objectives.

Sr. Information Security Engineer

USAA San Antonio, TX June 2021 – October 2021

Executive Summary of Role: Served as Information Security Compliance Lead within the Platform Threat Defense team for one of the largest U.S. financial institutions. Drove critical cybersecurity initiatives to close compliance gaps, align with regulatory standards, and enhance enterprise security posture.

Key Responsibilities & Contributions:

Compliance Strategy & Execution: Led compliance remediation efforts in response to OCC audit findings. Developed standardized review processes and implemented evidence-backed controls aligned with NIST 800-53 and FFIEC Cybersecurity Assessment Tool, increasing audit readiness and regulatory alignment.

Security Architecture & Controls Implementation: Contributed to the development and enforcement of enterprise-wide security policies, procedures, and technical controls across email/web proxy, PKI, endpoint protection, and MDM platforms.

Process Improvement: Streamlined control documentation and evidence-gathering processes, reducing audit prep time and increasing the consistency of regulatory deliverables.

Risk Reduction: Identified and addressed critical security and compliance gaps, significantly improving platform defense maturity and reducing institutional exposure to regulatory and reputational risks.

Tooling & Platform Security: Administered secure web/email proxy configurations and participated in PKI infrastructure management, contributing to stronger access control and data protection.

Sr. Network Security Engineer

Robert Half Technologies (Protiviti) San Antonio, TX February 2020 – June 2021

Executive Summary of Role: Contracted to support a high-priority cybersecurity compliance initiative at USAA in response to OCC audit findings. Led efforts to develop remediation strategies, formalize control documentation, and drive cross-functional alignment across security, risk, and audit stakeholders.

Key Responsibilities & Contributions:

Regulatory Response Leadership: Led a consulting team tasked with resolving OCC-identified compliance issues. Delivered complete, audit-ready documentation and evidence aligned to NIST 800-53, FFIEC, and ISO 27001 frameworks.

Control Design & Gap Remediation: Created detailed control narratives, process maps, and risk-based assessments that streamlined remediation planning and enabled accurate control testing and validation.

Stakeholder Alignment: Acted as liaison between internal InfoSec, GRC, and audit teams. Facilitated cross-functional meetings to ensure consistent understanding of compliance priorities and project timelines.

Governance Reporting: Produced weekly executive-level progress reports, tracked remediation milestones, and ensured alignment between remediation plans and enterprise risk management objectives.

Risk & Audit Readiness: Strengthened USAA’s ability to pass future audits by institutionalizing processes for control ownership, evidence collection, and risk documentation.

Sr. Network Security Engineer / Development Lead

Elbit Systems of America Fort Worth, TX September 2008 – February 2020

Executive Summary of Role: Directed network and security engineering efforts for mission-critical homeland security programs in support of the Department of Homeland Security (DHS) and U.S. Customs and Border Protection (CBP). Played a lead role in a $500M national security technology integration initiative, delivering secure, scalable, and highly available surveillance infrastructure across remote border regions.

Key Responsibilities & Contributions:

Program Leadership: Served as the engineering lead for a multi-phase border security initiative, overseeing architecture, coordination, and deployment of long-range sensor and communications systems across geographically dispersed U.S. border sites.

Secure Infrastructure Design: Designed and implemented field-deployable infrastructure—including surveillance towers, backhaul systems, and command centers—to ensure real-time data transmission, operational continuity, and physical security resilience.

Cybersecurity Engineering: Developed enterprise-grade network security policies, including access control, segmentation, and perimeter defenses, aligned with federal cybersecurity and risk management frameworks.

Operations Center Support: Led support and escalation functions for security and network operations, improving response time and availability of mission-critical systems through proactive monitoring and root cause resolution processes.

Enterprise IT Modernization: Directed initiatives to upgrade core IT infrastructure including authentication systems, network access control, and domain services—enhancing system integrity and administrative efficiency across multiple business units.

Team Leadership & Mentorship: Recruited, trained, and led distributed teams of field engineers and cybersecurity professionals, building a high-performing, multi-disciplinary workforce with strong alignment to operational priorities.

Project Execution: Defined engineering milestones and delivery targets across six remote deployment sectors, ensuring alignment with technical requirements, regulatory standards, and federal operational guidelines.

Core Competencies

IT / Cybersecurity / Engineering Strategy • Digital Transformation & Innovation • Risk Management & Compliance (e.g., NIST, ISO, FFIEC) • Program & Project Management (PMP Trained) • Cross-Functional Team Leadership & Mentorship • Operational Excellence & Efficiency Optimization • Budget Management & ROI Maximization • Stakeholder Engagement & Executive Communication • Cloud Architecture & Network Security • Change Management & Process Improvement • Vendor & Contract Negotiation

Technical Proficiencies

Cybersecurity Tools & Solutions – Endpoint Protection & EDR: CrowdStrike, Symantec, McAfee, Microsoft Defender ATP • Vulnerability Management: Tenable Nessus, Qualys, Ivanti • SIEM & Log Management: Splunk, Elastic Stack • Firewall & Network Security: Cisco ASA/FTD, Palo Alto Networks, Check Point, Fortinet • Identity & Access Management: Cisco ISE, Okta, Active Directory, LDAP • Data Loss Prevention (DLP): Symantec DLP, Microsoft Purview • PKI & Certificate Management: Microsoft PKI, Venafi • MDM/UEM: Microsoft Intune, JAMF

Network & Infrastructure Technologies – Networking: Cisco Routing & Switching (IOS/NX-OS), BGP, OSPF, MPLS, VLANs, STP • Wireless Infrastructure: Cisco Wireless LAN Controllers, Aruba, Ubiquiti • VPN/Remote Access: Cisco AnyConnect, GlobalProtect, FortiClient • Infrastructure Monitoring: SolarWinds, Cisco Prime • Video/Surveillance Systems: Multicast Video, RTSP, IP Surveillance, DVR/NVR • Microwave & RF Systems: Point-to-Point/Multipoint Radio (Aviat, Cambium, Silvus, Harris, etc.)

Cloud & Virtualization – Cloud Platforms: Microsoft Azure, AWS, Google Cloud • Cloud Security: Azure Security Center, AWS Security Hub • Virtualization: VMware vSphere/ESXi, Microsoft Hyper-V, Citrix • Backup & DR: Veeam, Acronis, Azure Backup

Operating Systems & Servers – Windows Server: 2008/2012/2016/2019/2022/2025, Active Directory, Group Policy • Linux/Unix Systems: Ubuntu, CentOS, Red Hat • Workstations: Windows 10/11, macOS

IT Service Management & Collaboration – ITSM Tools: ServiceNow, CA SDM • Project & Task Management: Jira, Asana, MS Project • Remote Monitoring & Management (RMM): NinjaOne, ConnectWise, TIS 3 • Patch Management: WSUS, SCCM, NinjaOne

Productivity & Office Tools – Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams, SharePoint • Google Workspace: Gmail, Docs, Sheets, Drive • Documentation Tools: Confluence, CM Pro, Smartsheet, OneNote, Visio

Education / Clearances / Professional Development / Certifications / Awards and Honors

Education: Western Governors University (WGU) B.S. Information Technology Management – In Progress • Brightwood College – San Antonio, TX Network Administration Program Graduate 2001

Clearances Obtained: DHS BI (Last Active Engagement May 2025) • DoD Secret (Last Active Engagement January 2020)

Professional Development / Training: CCNP (coursework), CCIE (training), Project Management Professional PMP (training), Microsoft Certified Systems Engineer MCSE (training).

Certifications: CCNA (Cisco Certified Network Associate) • CompTIA Network+ • CompTIA A+

Awards and Honors: Excellence Award Recipient, EvoTech (2024) • Outstanding Employee Nominee, Elbit Systems of America (2018) • Employee of the Year, UniFirst Corporation (2004)

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