Customer Service High School
Resume:
Shaquille Malcolm
Bamboo District Pimento Grove P.A
Hopewell Hanover
Tel: 876-***-**** 876-***-****
*******************@*****.***
Objective
To be a valuable asset to your organization through communication, determination and interpersonal skills, as well as working to the best of my ability to ensure success and productivity within your firm.
Education
Caribbean Maritime University
St. James high school
Bethel primary & junior high school
Qualifications and achievements
School leaving certificate
Employability Skill Training
Business Studies (Call Centre Operation level 2
Mathematics CXC Grade IV
English CXC Grade IV
Integrated science CXC Grade III
First Aid
Occupational Health and Safely
Gold award in Music
Past leadership
CSR2/Subject matter Expert
Team leader
Supervisor
Skill and interests
Business administration
Computer Programming, Repair & data recovery
Engineering
Business Analyst
Risk management
Professional & Experience
National Water Commission 2012-2012
Maintenance Internship (3 weeks)
Duties carried out are as follows:
Located and repair main water supply
(CPJ) Caribbean producer Jamaica 2017-2017
Warehousing/Receiving Internship (1 month)
Duties carried out are as follows:
Documenting, recoding & storage of goods
Caribbean Maritime University 2017-2018
Fronts Desk Assistant Internship (6 months)
Duties carried out are as follows:
Filing
Attending to clients via telephone and verbally
Arrange meeting & event
Conduent 2018-2021
Customer service/ Credit & collections Associate (2 year 11 month)
Duties carried out are as follows:
Contract Review, collections, debt and credit calculations
Intouchcx
Customer Service 2021- 2022 (4 months )
CSR2/SME 2022-2022 (9 months)
Supervisor/Team leader 2022-2025 (2 years 4 month)
Duties carried out are as follows:
Team lead:
Leads, motivates, trains, and manages a team of agents to exceed our clients, their customers, and Intouchcx experience and KPI targets.
Review customer-led interactions and implement opportunities to exceed support and Customer Service.
Be the subject matter expert regarding client’s policies, products, services, systems, and policies.
Build a culture of support, ownership, and engagement to drive overall success
Supervisor:
Manage a Customer Service team
Build strong client relationships
Foster a productive and supportive work environment
Consistently deliver services that exceed client's expectation
Develop creative and effective roadmaps for team success and growth
Contribute to expansion minimizing revenue leakage or client churn
Interview coordinator
Payroll validation
Real time analyst
Work management and Scheduling
Quality Analyst
Risk Management analyst
References
Alisavette Peterkin
Sr. operation Manager
Intouchcx
Shelly-ann Myles
Intouchcx
Manager
Contact this candidate