Data Entry Clerk

L

Jennifer L

Militano

717-***-****

mytwoboys**@gmail.c

om

New Cumberland, PA

17070

SUMMARY

Administrative Support/Data Entry Clerk

SKILLS

Account updating Complaint resolution

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Harrisburg, PA

PENNSYLVANA HIGHER EDUCATION ASSISTANCE AGENCY/ May 2004 to Current Provide customer support for multiple web sites utilizing traditional and web-based communications methods

Respond to customer inquires telephonically, through e-mail, live chat and written correspondence

Document customer contacts according to established standard operating procedures, provide resolutions of customer issues, assist with technical issues by directing customers to applicable web forms using up to date web technologies, develop the ability to communicate effectively with customers utilizing all modes of Assist customer communications available and staying current on products and content Assist with loan servicing counseling, using Compass, One-Link and Microsoft people software

Update customers of loan status regarding payments and balances Data Entry Clerk

Lima, Peru

Drug Enforcement Agency/ May 2003 to Aug 2003

Input personnel data on spread sheets, sorted and organized using Microsoft Excel Investigated published subscribers personnel data

Assisted in filing and directed incoming calls to proper departments Qualified for and held a secret clearance

Data Entry Clerk

Dhaka, Bangladesh

Department of State/ Aug 2001 to May 2002

Reviewed passport applicant's application for completion and correct information Processed passport data to state system for the Consular section of the American Embassy in Dhaka, Bangladesh which then was submitted for approval Data Entry Clerk

Mechanicsburg, USA

Delta Dental of Pennsylvania/ Apr 1993 to Apr 1994 Entered participating dentists subscribers personal data dental procedures into computer system

Processed and verified co-payment upon completion

EDUCATION AND TRAINING

Certificate: colored stones program

Gemological Institute of America Nov 2024

Carlsbad, CA

Currently studying colored stones program and holding Diamond grading certificate. High School

Red Land High School Jan 1989

Lewisberry, PA

Completed 1989

CERTIFICATIONS

Diamond Grading Certificate, Gemological Institute of America, Carlsbad, CA, Currently studying colored stones program

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