Jira developer

Samuel Srungarapati

Atlassian Developer - Python Django

Email: ************.******@*****.*** Phone: +91-798******* Synopsis: Accomplished Jira Developer with over 7 years of experience Proficient in Groovy and Python for customizing Atlassian tools (Jira, Confluence) and integrating with GitHub, 3rd party tools. Skilled in end-to-end Jira project configuration and site-level administration, built complex workflows, Listeners, Scheduled jobs etc with Groovy scripting. Experience in Jira upgrades and migrations (Server to Cloud/Data Center), along with UI level & server level migrations. Worked on AWS cloud management, using services like EC2, S3, and Lambda to build scalable infrastructure. Built an automated REST API integrations using Python Django. Built multiple reports using EazyBI MDX coding for SDLC projects.

EXPERIENCE SUMMARY Areas of Experience

Industries

Logistics, Manufacturing and

Banking.

RDBMS

Ubuntu, PostgreSQL on On-prem

& AWS.

Operating Systems

Windows, Linux.

Framework & Tools

Python Django, Flask, Atlassian

Forge, Docker.

Programming Languages

Python, Unix Shell Scripting,

Groovy, Java OOPS/Meta, JSON.

Software Development

Methodology

Agile, Waterfall.

Have an overall 7+ years of experience in the IT industry.

● 4+ years of experience in custom development(using Groovy & Python).

● Developed complex Jira workflows, including conditions, post-functions and validators using Groovy scripts.

● Automated repetitive tasks in Jira using listeners and scheduled jobs, reducing manual effort by 30%.

● Developed Groovy scripts & Automations to automate issue transitions based on custom business rules.

● Built multiple EazyBI reports using MDX coding & SQL queries.

● Periodically upgraded Jira & Confluence instances to the stable versions, worked on multiple patch fixings to mitigate vulnerabilities.

● Designed and implemented Python Django framework for automated API calling with Jira and internal tools.

● Good hands-on experience in AWS environment. Built EC2 instances for launching Jira, Confluence nodes, S3 to auto-store DB snapshots, modifying rules on VPC security groups, DB setup etc..

● Managed GitHub account related to Atlassian.

● Built Grafanna dashboard using Prometheus based on various log information. Linked it with the Opsgenie alert system.

● Developed multiple SQL queries to support the various projects.

● Implemented complete SDLC using both Waterfall and Agile approach at the execution phase.

Working with SolarisBank Digital Technologies Ltd. since May 2022 PROJECT EXPERIENCE

Project Name : TechOps - Atlassian dept.

Role : Professional Atlassian Engineer

Environment : AWS - Linux as an OS, Atlassian, GitHub, Python Django Duration : Since May 2022

Tools Used : Jira, Confluence, GitHub, various plugins including Script-runner, Assets, A4J, Comala, EazyBI etc..

Roles and Responsibilities

● Administers Atlassian platforms like Jira and Confluence, handling user management, end-to-end project/space configurations, and infrastructure maintenance to ensure optimal performance and reliability.

● Works with the Asset Management plugin in Jira, creating and customizing Object Schemas to store and maintain assets, linking them with projects and applications.

● Responsible for upgrading Atlassian instances across various environments and patching plugins, while also redesigning the architecture to enhance scalability, performance, and efficiency.

● Engages in custom development within Atlassian using Groovy, developing workflows, validators, post-functions, behaviors, listeners, and global-level scripts (e.g., for tracking inactive project/component leads, inactive project roles), along with other automation scripts to streamline business processes.

● Configured AD summary for Jira’s external user directories to pull the eligible groups and users into Atlassian instances.

● Implemented integrations between Atlassian tools and external systems such as GitHub, Slack, 3rd party tools using REST method using Python Django framework.

● Configured Jira Data Center for high availability, utilizing multiple nodes and a load balancer with AWS tools.

● Worked with various plugins, including Script Runner, XRAY, Structure, Assets, integration-related plugins, Comala workflow management, Macros, etc.

● Creates various types of EazyBI reports using MDX code (e.g., estimated efforts, actual efforts, SLAs, Feature completion percentage, Graphical representation boards etc.) to identify trends, bottlenecks. Used AWS for hosting Atlassian DC instances, roles include -

● Designed EFS file system for providing shared storage across EC2 instances.

● Configured RDS Writer & Reader instances, enabled DB auto snapshot into S3.

● Configured Prometheus alert tool on app & DB layer. Provisioned through the Grafana dashboard. Worked with NTT DATA From July 2021 – March 2022

Project Name : SAP Labs, Germany

Role : Consultant - E3

Environment : Atlassian DC -> Atlassian Cloud migration Duration : July 2021 – March 2022

Roles and Responsibilities

● Migrated Jira and Confluence from DC to Atlassian cloud, creating a comprehensive migration plan and collaborating with project leads to ensure a smooth migration process.

● Successfully transitioned Atlassian Jira and Confluence from Data Center (DC) to Atlassian Cloud.

● Assessed and evaluated plugin dependencies, developing strategies for their migration.

● Performed pre-migration cleanup activities.

● Alongside, worked on duplication removal of custom-fields, roles, schemes etc..

● Migrated and rewrote Groovy scripts to ensure compatibility with the cloud environment.

● Managed the data migration of issues, projects, users, and attachments using the Python Flask web framework.

● Re-configured multiple Groovy scripts for workflows -> conditions, validators, post-functions.

● Ensured proper migration and maintenance of user mappings and role based permissions.

● Conducted thorough testing and validation to guarantee a seamless transition.

● Planned and executed downtime and rollback strategies to mitigate risks during the migration process.

● Hand-on experience on the Atlassian analytics during this migration phase. Worked with Amazon From December 2019 – April 2021 Project Name : YOKOGAWA

Role : Senior Associate, 5B

Environment : Jira, Confluence, SAP

Duration : May 2019 – May 2021

Roles and Responsibilities

● Created and customized various supply chain projects in Jira, with extensive work in Jira Service Management

(JSM). Built multiple customer portals in JSD.

● Developed multiple automation rules to trigger events and actions in projects and other applications, based on post-functions, data from custom fields, conditions, etc.

● Integrated Salesforce projects with Jira projects using Python Flask, hosted on GitHub.

● Built a Continuous Integration (CI) workflow to streamline development and deployment processes.

● Developed a monitoring tool using Prometheus and PagerDuty to monitor logs and CVEs.

● Performed migrations between instances, including transitions between cloud and Data Center (DC) environments.

● Built Scripted-fields to show the calculated values from issues in the hierarchy.

● Implemented multiple add-ons for a waterfall projects at the execution phase using Big Picture to show the Gantt view.

● Configured XRAY features on the testing related projects for various portfolios.

● Configured various APIs for project-related tasks, customer organizations, and user management. Worked with HCL Technologies BPO Solutions, From September 2017 – November 2019 Project Name : 3M

Role : Senior Cust Service Executive

Environment : Atlassian Jira Service Desk, Jira, Confluence, DB client Duration : September 2017 - November 2019

Roles and Responsibilities

● Played a primary role in the support/functional sector, providing essential assistance and ensuring smooth operations.

● Gained extensive experience in configuring dashboards, reports, and Scrum/Kanban boards, as well as sprint planning.

● Gained solid exposure to Agile project implementation, with end-to-end configuration tailored to meet various project requirements.

● Responded to all incoming questions and inquiries related to Jira applications as an L1/L2 support agent.

● Implemented Jira workflows using advanced features such as post-functions, conditions, and validators.

● Created complex Jira workflows, including project workflows, field configurations, screen schemes, permission schemes, and notification schemes.

● Developed Jira Service Desk projects, custom fields, issue types, and screens for customer portals.

● Imported bulk issues into Jira projects using CSV/JSON methods for efficient data management.

● Managed groups and roles based on project-specific requirements.

● Created and managed filters and dashboards by crafting corresponding JQL queries.

● Utilized Jira automation to optimize daily tasks by configuring rules and triggers for automated actions such as task assignments, status transitions, and notifications.

● Generated various reports, including Burndown charts, Velocity charts, Epic reports, and Control charts, to monitor project progress.

● Regularly performed Jira and Confluence re-indexing and maintenance tasks to ensure data integrity and system performance.

Worked with HCL Technologies through FORTE Solutions pvt ltd, From July 2016 – July 2017 Project Name : Xerox Corp

Role : Associate - Executive

Environment : Atlassian, SQL DB Client

Duration : July 2016 - July 2017

Roles and Responsibilities

● Implemented and configured Jira Service Management to streamline IT service management processes and enhance customer support.

● Created and customized Jira Service Management projects, workflows, and request types to meet specific service delivery requirements.

● Collaborated with stakeholders to define and implement Service Level Agreements (SLAs) and automation rules to optimize incident, problem, and change management processes.

● Configured and managed Jira Service Management queues, notifications, and user access controls to ensure efficient ticket management and proper visibility.

● Developed and maintained a knowledge base within Jira Service Management to enable self-service options for customers and improve resolution times.

● Monitored the performance of Jira instances through Grafana dashboards, generating Atlassian log files and slow query files from the Linux environment to identify and investigate abnormalities and root causes.

● Conducted user training and provided ongoing support to educate team members and end-users on Jira Service Management best practices.

Academics:

Graduated from Vinayaka Missions University, Chennai in B.Tech (Mechanical) - Class of 2016, 7.3 CGPA Personal Information:

Name: Samuel Srungarapati

DOB: 30 Aug 1995

Gender: Male

Place: Hyderanad, India

About Hexaware

Hexaware is a global technology and business process services company. Our 28,400 Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With this purpose gaining momentum, we are well on our way to realizing our vision of being the most loved digital transformation partner in the world. We also seek to protect the planet and build a better tomorrow for our customers, employees, partners, investors, and the communities in which we operate.

With 45+ offices in 19 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at www.hexaware.com

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