Customer Service Representative
Resume:
Tanya Bradford
Allentown, PA *****
***************@*****.***
Professional Summary
Currently seeking full time employment as either a customer service representative or senior agent Authorized to work in the US for any employer
Willing to relocate to: Lehigh Valley, PA
Authorized to work in the US for any employer
Willing to relocate to: Lehigh Valley, PA
Willing to relocate to: Lehigh Valley, PA
Work Experience
Senior Customer Service Agent
Sequential Technology-Bethlehem, PA
November 2022 to April 2025
I am a senior agent who is responsible for assisting call center floor agents with customer issues they are having trouble solving. I complete urgent cases created by agents to correct problems they can not correct such as issuing credit providing missing promotional credits and fixing billing problems. I also take supervisor escalation calls both live and scheduled. I am responsible for observing agents codes on CMS and addressing issues to correct the calls in que. I also resond to surveys sent in by unhappy customers and complete commitment call backs agents have not completed on schedule.Also have experience with Variant to listen to agent calls and offer feedback and coaching opportunities. Data Entry Clerk
SSRS
February 2020 to May 2020
I was always above average on my key strokes. I verified and entered demographic information from Nielsen questionnaires
Owner/Operator
Beginning To End Cleaning Services LLC-Allentown, PA January 2017 to February 2020
I had a cleaning company LLC I did industrial cleaning. Prep Cook
JackCreek Steakhouse-Easton, PA
January 2001 to December 2002
Responsible for inventory n daily prep of food
Customer Service Representative
Pharmaceutical Prescription-Easton, PA
January 1999 to December 2001
Coded n entered prescriptions at a mail order pharmacy..answered inbound calls n helped with insurance Customer Service Representative
Omnipoint Communications/Tmobile-Bethlehem, PA
January 1996 to December 1998
Inbound customer service call center. I handled billing acct and service issues. I then transferred to customer support team
Customer Service Supervisor
Infonxx-Easton-PA
January 1994 to December 1996
I started off answering inbound directory assistance calls for Cellular One and than became a supervisor Medical Assistant
American Women's Services-Phillipsburg, NJ
June 1992 to November 1995
Assisted Dr in procedure room...drew up injections...did the pre screening for all procedures answered phone counseled woman on procedure and set appointments Education
High school diploma in General Studies
Pen Argyl Area High School-Pen Argyl, PA
May 1989 to May 1989
No Co Vocational Technical School-Easton, PA
January 1987 to May 1989
Skills
• Microsoft Excel
• Phone etiquette
• English
• Data entry
• Customer service
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