Technical Writer Quality Assurance

Elizabeth Foote 303-***-****

**** *********** **. *********@*****.***

Colorado Springs, CO 80920 https://www.linkedin.com/in/elizabethfoote800/ SUMMARY

Certified Technical Writer with experience in auditing, analysis, project management, quality assurance testing, and training. Skilled in managing projects and working closely with business users, engineers, and management, while ensuring audit compliance. Professional, reliable, self-motivated. Able to energetically conquer deadlines as a team player or an individual. Meets or exceeds expectations and enjoys challenges. SKILLS, TOOLS, & METHODOLOGIES

• Adobe Creative Cloud

• Agile Methodology

• Azure DevOps

• CISA Training

• Confluence

• Cybersecurity

• Diagramming

• Frameworks (CIS, COBIT, FFIEC,

ISO, NIST, and PCI)

• Google Workspace

• Information Security

• JIRA

• Microsoft Office 365

• Salesforce

• SharePoint

• Six Sigma

• SnagIT

• Training

• Typesetting

• User Guides

• Visio

• Webex

• Windows OS

PROFESSIONAL EXPERIENCE

DAI Global (Remote) June 2023 – January 2025 Sr. Technical Writer

• Work with staff world-wide to establish and maintain documentation for global projects and initiatives.

• Transform complex technical information into clear, concise, and user-friendly content suitable for different audiences, ranging from end-users to IT professionals in various countries.

• Collaborate with cross-functional teams to create documentation for new products, features, or system enhancements.

• Establish guidelines and implement a standard set of documentation regarding various applications and systems. Arvest Bank (Remote) July 2022 – June 2023 Sr. Technical Writer

• Review existing documentation to identify potential compliance gaps pertaining to implementing a new cloud- based banking platform.

• Map the CIS, FFIEC, and NIST frameworks together to create a custom unified framework.

• Establish a baseline of needed documentation to become compliant with the custom unified framework.

• Document specifics on how framework controls are met regarding the development of the cloud-based banking platform.

Parsons Corporation (Remote) February 2022 – July 2022 Sr. Technical Writer

• Author, edit, review, and organize security-specific technical documentation; including plans, procedures, trade studies, incident reports, and threat briefings.

• Collect and interpret data from multiple sources to provide insight of the department to business leaders and executives.

• Obtain relevant information and transform the data into professional documentation.

• Track and update project assignments in Confluence. Elizabeth Foote

Transamerica (Remote) July 2021 – February 2022 Sr. Technical Writer

• Administer departmental intranet Salesforce site, maintaining user access, information within the site, and overall security for the site.

• Create financial and retirement planning content and documentation to assist customer care representatives handle calls with customers.

• Effectively apply fundamental concepts; work on assignments of moderate scope and complexity, with limited oversight; make recommendations for changes to procedures, and perform varied work, requiring some originality or ingenuity.

• Write, update, and maintain technical and administrative/business documentation and publications relating to users, systems, software development, operations, products, and services.

• Review and test software systems for accuracy and consistency with documentation identifying problems and suggesting revisions to the documentation.

Stefanini Group (Remote) May 2021 – July 2021 Sr. Knowledge Specialist/Content Developer

• Establish consistency throughout documentation.

• Track issues in JIRA and Remedy, and work with SCRUM Masters to close tasks.

• Perform editorial reviews on in-house artificial intelligence (AI) virtual assistant topics.

• Verify functionality and quality of AI topic flows.

• Assist in transitioning the team to an Agile workflow. Open Technology Solutions, LLC (Lone Tree, CO) December 2013 – April 2021 Technical Writer

• Create controlled document process, following Agile methodology, and enforce compliance.

• Participate in audit functional processes, ensuring documentation and evidence meets requested audit requirements; for the company and all partner credit union audits.

• Verify content, source information, and government requirements cited in documentation.

• Research and create an information security standard detailing the NIST framework and mapped to controls from other frameworks (COBIT, FFIEC, ISO, and PCI) to ensure company compliance.

• Attend CISA training, begin to implement recommendations from that training.

• Set up, maintain, and train on the usage of AuditBoard.

• Work with DBAs and Developers to create and maintain API documentation in JSON and XML.

• Assist in the transition of SharePoint to Microsoft Office 365.

• Manage the creation and maintenance of documentation throughout the company using Microsoft Office applications and SnagIT.

5280 Solutions/Nelnet (Highlands Ranch, CO) April 2011 - December 2013 Business Analyst/Technical Writer

• Establish department documentation process, including templates.

• Gather data for Disaster Recovery activities and documentation.

• Assist the Risk Management department in annual audits of systems and applications.

• Work with SMEs to create documentation to satisfy NIST, FIPS, and ISO regulations.

• Manage the document library in SharePoint, keeping documents current and ensuring appropriate access.

• Develop and maintain all manner of documentation pertinent to the IT Infrastructure department.

• Analyze various application solutions, their impact on the environment, and communicate research results.

• Provide assistance in project related research, testing, documentation, and deadlines. Elizabeth Foote

CERTIFICATIONS & EDUCATION

• API Technical Writing: JSON and XML for Writers

• Associate’s Degree – Business Administration Technology

• Business & Technical Writing Immersion

• CISA Training, Certification Pending

• COBIT 5 Foundation

• Git and GitHub for Writers

• ITIL v3 Foundation

• ISO/IEC 27001:2013

• Lean Six Sigma White Belt

• Level 2 ISSO Certification

• Markdown Essentials

• Previous “Public Trust” Government Clearance

• Sarbanes-Oxley (SOX) ITGC Audit Concepts and Coordination

• Security + Training, Certification Pending

• Sitecore Web Experience Management

• Technical Writing Certification

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