Customer Service Representative

Latoya Flemming

*** ******* ******

Savannalamar

Westmoreland

Email:***************@*****.***

Phone number:1-876-***-****

Professional Profile

Customer Service Representative with a four (6) years experience in the customer service including tech support, sales and customer care. Familiar with major customer service software and conflicts resolution and posses a managerial role in your company.

Professional Experience

Esteral Gobal Service

Hendon Mall

Savannalamar

Westmoreland

September 3, 2017- October 1, 2018

-Delivering presentations and educating on services features and offerings .

- Resolve customer issues quickly to close deals and boost client satisfaction.

-Answered customer telephone calls promptly to avoid on hold wait times.

-Provided primary customer support to internal and external customers.

Rui Club House

Norman Manley Blvd

Negril

Westmoreland

October 17, 2018 -2019

- Supported retail distributors dealers and customers through in person support.

- Demonstrated products features, answered questions and persuasively over come objections.

-Provide insights and develop of products and items pitches, boosting sales projections 20%.

Perltur Gift Shop

Norman Manley Blvd

Negril

Westmoreland

October 2020- still employed

Skills

-Sales process

-Empowers high performing sales team

-Proficient in Microsoft word, excel power point, access internet, quick learning ability to multitask and communicate clearly and efficiently, problem solving and customer relations.

Education

-Grange Hill High School

Caribbean Examinations Council(CXC)

Principles of Business (3)

September 2010-July 2015

-Western Business of Professional Studies

Caribbean Examinations Council (CXC)

Social Studies (3)

September 2015-July 2016

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