Project Manager Data Entry

Barbara Lee

Plymouth, MN *****

612-***-**** *********.****@*****.***

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative and Project Manager with Japs-Olson, adept at resolving complex issues and enhancing customer loyalty through active listening and critical thinking. Proven track record in managing projects efficiently while fostering strong relationships, resulting in increased client retention and satisfaction. Skilled in conflict resolution and project planning.

SKILLS

• Effective listening

• Problem-solving skills

• Accurate data entry

• Effective relationship management

• Computer proficiency

• Time management

• Account management

• Positive attitude

• Verbal and written communication

• Attention to detail

• Adaptability and flexibility

• Organizational skills

• Multitasking

• Professional and courteous

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE/PROJECT MANAGER 06/2007 to 04/2025

Japs-Olson - St. Louis Park, MN 55426

•Manage customer projects from concept to completion

•Managed high-stress situations effectively, maintaining professionalism under pressure.

•Responded to customer requests for products, services, and company information.

•Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

•Developed strong product knowledge to provide informed recommendations based on individual customer needs and production timelines.

•Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

•Accomplished multiple tasks within established timeframes.

•Maximized performance by monitoring daily activities and mentoring team members.

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