Soc Analyst Cybersecurity

Calvin Holly

Alpharetta, Georgia • 470-***-**** • ***********@*****.*** • linkedin.com/in/Https:

Highly motivated and results-oriented Cybersecurity Analyst with a recent CompTIA Security+ certification and 1 year of experience as a Jr. SOC Analyst at CENTEGIX. Proven ability to analyze security alerts, manage vulnerabilities, and contribute to incident response. Eager to apply my technical skills and passion for cybersecurity to a challenging and rewarding role. Experience

WORK EXPERIENCE

CENTEGIX 12/2024 - Present

Jr SOC Analyst • Full-time atlanta

• Triaged an average of 150 security alerts per week using Splunk, resulting in a 10% reduction in Level 1 escalations.

• Managed and tracked vulnerabilities using Qualys Guard, reducing critical vulnerabilities by 15% within the first quarter.

• Assisted in incident response activities, contributing to the timely resolution of security incidents.

• Developed and maintained documentation for security procedures and incident handling.

• Collaborated with cross-functional teams to implement security best practices. Technical Support Analyst Atlanta, GA

• Delivered personalized onboarding experiences to 95% of new customers, resulting in a 25% increase in customer retention rate and a 15% boost in customer lifetime value.

• Reduced ticket resolution time by 50% through efficient troubleshooting and effective problem-solving.

• Increased customer satisfaction by 20% by addressing complex customer concerns and providing exceptional service.

• Mentored new Customer Success Analysts to ensure knowledge transfer and drive professional development.

• Proactively maintained system uptime through regular maintenance tasks and efficient troubleshooting.

• Demonstrated technical proficiency in:Troubleshooting Centegix server connectivity using PowerShell and Linux commands.

• Diagnosing and resolving network filtering issues.

• Providing remote support for Centegix software on Windows and macOS devices.

• Successfully utilized Salesforce Service Cloud to manage customer inquiries and resolve issues efficiently.

• Collaborated cross-functionally with other teams to address complex customer concerns and deliver exceptional solutions. Channel Works 04/2021 - 11/2023

HELP DESK SUPPORT ENGINEER Peachtree Corners, GA

• Successfully diagnosed and resolved over 500 hardware issues on servers, firewalls, and storage devices,reducing average ticket resolution time by 25%.

• Leveraged system logs and troubleshooting expertise to identify and address root causes within 24 hours for 95% of incidents.

• Collaborated with leadership to develop IT support policies that improved overall efficiency by 15% and reduced operational costs by 10%.

• Documented support activities in Zen Desk with 98% accuracy, ensuring efficient tracking and reporting.

• Provided effective remote assistance to 200+ end-users using tools like TeamViewer, Remote Desktop, and VPN connections, resulting in a 95% customer satisfaction rating.

• Managed multiple concurrent support cases with precision and focus, closing an average of 15 cases per daywithin target timelines.

• Earned recognition from management for consistently delivering exceptional service quality and exceeding quarterly performance targets.

• Maintained strict confidentiality when handling sensitive customer data, adhering to company policiesregarding privacy protection.

EDUCATION

High school diploma in N/a

Carver High School

CERTIFICATIONS

CompTIA Security + 03/2025 - 03/2028

(ISC) CC Certified in Cybersecurity

Google IT Support professional

Microsoft Azure Fundamentals

Qualified in Qualys Guard Vulnerability Management Detections and Response PROJECTS

SOC Level 1 09/2024 - Present

Try Hack ME

Successfully completed the TryHackMe SOC Level 1 pathway, gaining hands-on experience with security monitoring, incident detection, and analysis.

Developed skills in using various security tools and techniques to identify and respond to security threats. PUBLICATIONS

Medium 04/2025

Calvin Holly

Sharing my learning experience and practical skills gained from TryHackMe's SOC Level 1 path. These write-ups detail my step- by-step solutions to various security scenarios, demonstrating my ability to analyze logs, identify vulnerabilities, and understand incident response techniques.

https://medium.com/@calcalholly

SKILLS

Technical Skills: Identity and access management, Linux, Network and hardware troubleshooting, PowerShell, Remote support tools (Quick Assist,Aero Admin,TeamViewer,Remote Desktop), Salesforce CRM, VPN connections, Vulnerability management, Windows and MacOS support, Wireshark

Soft Skills: Critical thinking, Cross-functional collaboration, Customer service, Mentoring and training, Risk analysis Systems and Tools: Automated ticketing systems, Salesforce Service Cloud, Zendesk

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