It Support Customer Service

Surayah Holt

Cybersecurity Student

Baltimore, MD 443-***-**** *********@*****.***

Objective

Motivated and detail-oriented IT professional pursuing a degree in Cybersecurity and Information Assurance. Holds CompTIA A+ and Security+ certifications, with hands-on experience in technical support, digital forensics, and network troubleshooting. Eager to contribute analytical, problem-solving, and customer service skills in an IT support or cybersecurity role that encourages growth and innovation.

Experience

Amazon – Warehouse Associate / PIT Operator

2023 – Present

Operate powered industrial trucks (PIT), including forklifts, to safely stow and organize high-volume inventory.

Maintain 100% adherence to safety protocols and daily productivity standards.

Accurately scan, store, and track merchandise using handheld RF scanners and Amazon’s inventory system.

Amazon – IT Equipment Coordinator

2020 – 2023

Managed inventory and distribution of IT hardware across multiple departments, ensuring accountability and timely deployment.

Wiped, reimaged, and deployed laptops, thin clients, RF scanners, and Kindles.

Handled equipment requests, returns, and repairs while maintaining detailed records in asset management systems.

Utilized Linux systems and ticketing software for troubleshooting and workflow management.

Education

Western Governors University – 2023 – 2025

Bachelor of Science, Cybersecurity

Minor: Artificial Intelligence

Community College of Baltimore County – 2019 – 2020

Studied: Information Science

Certifications

CompTIA A+

CompTIA Security+

Skills

Customer Service & Communication

Computer Hardware Troubleshooting

Linux Fundamentals

Zebra / Industrial Printer Configuration

Inventory & Asset Management

RF Scanners & Mobile Device Deployment

IT Support & Reimaging

Familiar with major ticketing systems (ServiceNow, Jira, etc.)

Contact this candidate