Customer Service Representative

*** **** ******

Lockport, IL *****

815-***-****(H) 815-***-****(C)

*******@*********.***

EXPERIENCE AMAZON CREST HILL, IL

Warehouse Associate 04/23-Current Placed packages on pallets, helping to get customer orders ready for delivery. Used scanners to read bar codes on products; Examine ingoing and outgoing shipment products for defects and damages. Used pallet jacks to load onto trucks, receive, unload from trucks and place incoming inventory items where appropriate.

FOLLETT SCHOOL SOLUTIONS WOODRIDGE, IL

Intermediate Customer Ops Representative 08/13-11/22

Processed purchase orders into the AS400 system for various school districts around the

country for the Sales Reps and clients; Processed returns; released Portal orders; scanned

and filed purchase orders; Utilized Salesforce.

KELLY SERVICES SCHAUMBURG/ROMEOVILLE, IL

Customer Service Representative 01/12-07/12 \ 10/09-11/10

Entered customer information and orders into data entry systems; involved checking

billing for accuracy, answering customer inquiries, and troubleshooting their problems.

TRIBUNE INTERACTIVE-ONLINE & MOBILE FULFILLMENT GROUP CHICAGO, IL

Campaign Specialist 06/09-09/09

Processed online advertising campaigns by entering online advertising orders and

proposals; worked with the online Ad Producers to ensure creative was the correct size,

format, and specifications; provided customer service by ensuring client needs were met.

CHICAGO TRIBUNE INTERACTIVE CHICAGO, IL

Client Service Representative 03/08-06/09

Worked in conjunction with the Advertising Sales Team to coordinate online advertising

campaigns by processing insertion orders using DoubleClick DART for Publishers and

DART Sales Manager; involved coordinating ad materials, working with Eyeblaster and

Point roll ad tags, and processing billing.

CHICAGO TRIBUNE ADVERTISING OPERATIONS CHICAGO, IL

Production Coordinator 10/01-03/08

Balanced Automotive and Transportation sections of the newspaper; tracked and

processed incoming ad material for TV Week and Chicago Tribune Magazine; processed

copy changes with the appropriate departments; won Outstanding Achievement Award.

Advertising Processing Specialist 10/99-10/01

Assisted Display Advertising Sales by answering customer inquiries and ordering display

advertising for proper billing and placement in the newspaper.

CHICAGO TRIBUNE OPERATIONS CHICAGO, IL

Lead Operator 10/97-10/99

Ensured that the Five Star and Pre-prints production operated efficiently; involved

troubleshooting problems with remote sites, scanners, and color material.

Senior Operator 11/96-10/97

Performed the following functions more independently; between 1996 and 1997,

assisted with the writing and editing of The Word on M&D.

Reader Room Operator 11/95-11/96

Scanned pages of layout received from the Composing room to produce plates for printing

the newspaper. Registered colors in graphic reproduction.

EDUCATION Illinois State University Normal, IL

Bachelor of Science Degree in English 12/88

Minor in Mass Communications

Contact this candidate