Customer Service Representative
Resume:
TADEO SENTAMU
All Rayyan, Doha, BLDG ** Qatar +974******** *********************@*****.***
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Websites, Portfolios, Profiles
https://www.linkedin.com/in/tadeo-sentamu-ab7244312?utm_source=share& utm_campaign=share_via&utm_cont
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Work History
Customer Service Representative 01/2024 to Current Falcon Samsic Security Company – Doha International Airport Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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• Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Teacher of English 01/2016 to 06/2023
Mubende Parents' School – Mubende Municipality
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Teacher of Fine Art 08/2012 to 12/2015
Comprehensive High School Mubende – Mubende Municipality
- Developed and taught engaging art lesson plans
- Encouraged students to explore their creativity and develop artistic skills
- Assessed student progress and provided constructive feedback
- Created a positive and inclusive classroom environment Skills
• Customer service
• Active listening
• Critical thinking
• Data entry
• Problem resolution
• Call center experience
Education
A Level Certificate : English Language And Literature St. Lucia Hill School Namagoma - Namagoma, Wakiso District Advanced Certificate of Education (A Level Certificate) with specialization in Geography
Economics
Art
Luganda and comparative literature
Diploma In Customer Service : Hospitality Management 02/2025 Alison E-learning University - Galway, Ireland
- Building strong customer relationships
- Effective communication
- Conflict resolution
- Service excellence
TEFL Certificate : English Language Teaching 02/2025 Alison E-learning University - Galway, Ireland
TEFL Certificate
- Lesson planning
- Classroom management
- Language instruction
- Student assessment
Diploma In Education Secondary : Art Education 07/2012 Kyambogo University - Kyambogo, Kampala
Diploma in Education - Secondary Art and Design
Program Highlights
- Teach art and design to secondary students (Grades 7-12)
- Develop engaging lesson plans aligned with Ontario curriculum standards
- Foster creativity and self-expression in students
- Pursue a career in art education in Canadian schools Career Paths
- Secondary school art teacher
- Art educator
- Curriculum developer
Summary
Results-driven customer service professional with experience at Falcon Samsic Security Company, skilled in handling high-pressure situations, critical thinking, and effective problem-solving. As a dedicated parent/teacher, I've also developed strong skills in nurturing growth, resolving conflicts, and fostering positive relationships. Proven ability in active listening, conflict resolution, and detailed follow-up, with a commitment to satisfaction and strong interpersonal skills. Certifications
Certificate of Merit at National Teachers' College, Mubede (Minister of Ethics and Integrity) Certificate of Merit at National Teachers' College, Mubede (Publicity Secretary for the Guidance and Counseling Club)
Best Performer of the Year 2008 in MDD at St Lucia Hill School, Namagoma Welfare Prefect certificate at St Lucia Hill School, Namagoma Intermediate Trainer's Certificate in Constitutionalism and Pan-Africanism Languages
English:
Advanced (C1)
Swahili :
Intermediate (B1)
Arabic:
Beginner (A1)
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