System Administrator Desktop Support

CERTIFICATIONS:

ITIL v* Foundation Certification; Security+ CE (SY0-601)-expired; Cisco Certified Network Administrator (CCNA)-expired; Microsoft Certified System Engineer (MCSE); Microsoft Certified System Administrator (MCSA); MCSE Messaging Specialization; MCSA Messaging Specialization; MCSE Security Specialization; MCSA Security Specialization; Microsoft Certified Data Base Administrator (MCDBA); Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified Professional (MCP). Microsoft Security, Compliance, and Identity Fundamentals (SC-900), Microsoft 365 Fundamentals (MS-900).

EDUCATION:

•Doctor of Information Technology (DIT) – Walden University, expected graduation 12/2024.

•Master of Arts in Education/Educational Studies – University of Phoenix – 1/2020

•Masters in Information Systems – University of Phoenix – 10/2012

•Bachelor of Science in Liberal Studies – German and English Depths - Excelsior College, Albany, NY. 6/2006.

•Associate in Arts Degree with Honors in Foreign Language – German Emphasis, Monterey Community College, Monterey, CA. 12/1999.

•Computer Programming and Data Processing Diploma, PSI Institute, Columbus, OH. 2/1988. Relevant Coursework: Micro Computer Systems - 114 hours training; Programming Languages as follows: IBM Assembler (102 hours), COBOL (108 hours) and RPG II (120 hours) along with PC BASIC (114 hours). Mainframe Fundamentals Operations - 228 hours

•Diploma of Graduation, Columbus Alternative High School, Columbus, OH. 6/1986.

PROFESSIONAL EXPERIENCE:

Medical Leave – 03/2023 - present

05/2021 – Present Vision IT, LLC

Documentation writer/editor (1/2023-3/2023)

Project Manager (12/2021 – present)

Responsible for leading a team of professionals in completing projects by a set deadline to uphold United States Army’s transition to an enterprise cloud architecture with Microsoft 365 & Microsoft Azure. Selecting project team members from existing departments and setting or adjusting project schedules to adhere to deadlines. communicate with staff and clients, make decisions, and monitor the progress of the project to keep it on schedule.

Duties include:

Created long- and short-term plans, including setting targets for milestones and adhering to deadlines.

Delegated tasks on the project to employees best positioned to complete them.

Made effective decisions when presented with multiple options for how to progress with the project.

Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.

Communicated with contractor executives, government civilians, and/or the military liaisons to keep the project aligned with their goals.

Performed quality control on the project throughout development to maintain the standards expected.

Vision IT, LLC

Senior Systems Engineer (5/2021 – 11/2021)

Served as the Senior System Administrator in support of the Regional Cyber Center – CONUS (RCC-C), a large enterprise environment throughout the Continental US. In charge of cyber security team. Focus on system security posture. Perform normal security procedures. Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems. Tracked and updated Plans of Action and Milestones (POA&M) regarding the mitigation and remediation status.

Vectrus Systems Corporation, US Army Europe, Landstuhl, Germany

Telecommunications Systems Specialist 06/2019 – 11/2020

Operating and maintaining the Landstuhl Department of Defense Information Network (DODIN), Maintaining network by troubleshooting / repairing outages; Testing network back-up procedures; Planning network installations by studying orders, plans, manuals, and technical specifications; Fostering a close liaison relationship with required global information agencies, to ensure quality and continued continuity of communication.

Walsingham Group, Pirmasens, Germany 06/2017 – 11/2017

Systems Administrator

IAO/IAT Level II duties INW DoD 8570.01-M provides Network environment and advanced level computing environment support, paying special attention to intrusion detection, finding, and fixing unprotected vulnerabilities, and ensuring that remote access points are well secured. Focuses on threats and vulnerabilities and improve the security of systems. Adhere to security laws and regulations to support functional operations. Operate all Communications – Electronics systems, equipment, test equipment, and associated systems and support equipment, using the criteria set forth in applicable technical and approved publications. Operating various threat simulator systems, support equipment, communications, and computer equipment. Conduct mobile system operations within the local area (100 nautical mile radius around Pirmasens site) or outside the local area (deployed/TDY).

Tobyhanna Army Depot, Miesau, Germany 04/2016 – 06/2017

Lead Electronic Digital Computer Repair Mechanic (WG10, Step 5)

Served as the Lead Electronic Digital Computer Mechanic at a Forward Repair Activity at the Army Ammo Depot in Miesau, Germany. Provided maintenance support for Standard Army Maintenance Information Systems (STAMIS) equipment and a variety of other commercial off the shelf (COTS) or Non-Developmental (NDI) computer systems; Provided telephonic assistance to user sites and provided training when required. Repaired, tested, troubleshot, modified, overhauled, and diagnosed a variety of electronic digital computer equipment and peripheral devices with dense and complicated circuitry. Used a variety of specialized test equipment and tools. Isolated problems and replaces defective components. Aligned, adjusted, and/or repaired equipment for optimal performance. Conducted operational test of hardware and operations system software.

Additionally:

Became Dell certified so that the shop could work on Dell Warranty Issues.

Rewrote the shop SOP and included instructions for customers on how they should fill out the DA2407 to be accepted by us.

Created tracking spreadsheets for all the Tobyhanna TMP vehicles.

Became company certified mail clerk.

Became a Government Purchase Card (GPC) holder responsible for ordering needed supplies and equipment up to $50,000.

DoDEA DoDDS-Europe, Wiesbaden/Mainz-Kastel/Sembach, Germany

IT Specialist (SYSADM) (GS-2210-12) 11/2011 – 12/2015

Served as the System Administrator in support of a large enterprise environment. Technical responsibilities included:

performing system backups,

applying operating system updates,

software security patches,

making configuration changes,

making Group Policy changes,

install and configure hardware and software.

Focused on system security posture.

Monitored and troubleshot systems availability.

Installed server upgrades (software and hardware),

scheduled downtime during off-peak usage periods to minimize user impact including system migration and hardware replacement tasks.

Performed normal security procedures, able to advise users on standard security protocol.

Conformed to policies and procedures for system use.

Resolved problems such as defective hardware components or corrupted software.

Ran tests to verify operability and functionality.

Additionally:

Developed plan for Active Directory restructure and eventual collapse into one DoDEA domain.

Proposed “Going Green in IT” project to better facilitate removing DoDEA’s carbon footprint and utilizing alternative energy sources such as solar and wind.

Also creating a “Train the Trainer” Program for incoming Service Desk Personnel.

DISA, DECC Columbus/GISMC Division

IT Specialist (CUSTSPT) GS-2210-12 10/2009 – 11/2011

Chosen to participate in the DISA Mid-level Training Program and part of the Train the Trainer Program. Helped devise training materials and trained incoming new personnel. Managed the assigned information technology IT/communications environment with privileged access at the network level. Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each unit's requirements. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers.

ITT Systems – Kandahar/FOB Salerno, Afghanistan

Senior Systems Administrator 11/2008 – 10/2009

Part of a team of network systems administrators responsible for the administration, troubleshooting and maintenance of an Enterprise-class Army System. Perform system backups, hardware/software installation and upgrades. Troubleshoot server, user and network issues related to the Microsoft Windows network operating system environment, as well as server-based applications. Created “On the Job Training Materials” for all Jr. & Sr. Systems Administrators along with Help Desk Personnel. Performs other duties as required.

Autonomic Resources. On HP Fly-Away Team. Lead ADP Scheduler/Process Coordinator 08/2007 – 05/2008

Work with installation personnel to determine what workstations can be scheduled for re- imaging and when. Take control of workstations to be re-imaged and enters their data into the ADP system. Install, Re-Install & Repair SMS if necessary to remote machines. Configure ADP to meet the requirements of individual workstations; Monitor the flow of the automated re-imaging process via the ADP management tool; solve problems using SMS Administration Tools drilling into Databases to Remote into machines to correct SMS software issues, SMS Client Center, Regedit, and Services; Note when workstation(s) have re-imaging hang-ups or failures and alerts desktop techs as to the machine to fix and the nature of the problem; Generate reports out of ADP; Wrote the Leave Behind Documentation for the ADP Section.

ITT Corporation, Kuwait& Iraq

Help Desk/ADPE Administrator 03/2005 - 08/2006

Iraq: Camp Victory in Baghdad. Marine Base Fallujah, Camp Cedar II in Talil. Kuwait: Camp Arifjan.

Worked with the Multi-National and Coalition Forces (MNCF), DoD Civilians and contractors to provide the first line of support to over 5000 users seeking technical assistance, to include technical support over the phone, via e-mail, and in person, maintaining a smooth operation for the customers. Maintained information in Microsoft Active Directory, Office Suite, Windows 2000/XP Pro. Troubleshot all network, computer and printer issues dealing with the NIPR, SIPR, and CENTRIX networks. Regularly resolved Microsoft Outlook issues. Remote into desktops to install updates and patches required by the IAVA Scan and MNCI Policy. Worked with AR System (Remedy) Trouble Ticket System to draft, track and follow-up of all customer work orders. Formatted and loaded Operating Systems, drivers’ software, and printer and digital sender installation. Worked on Special HR project using MS Access Database with the Assistant Site Manager; Created Database, Forms and Reports. Re-organized files and filing system for account information. Installed, configured, and maintained DOD-approved communications software on government computers and configured the network to allow proper user access. Installed and configured network printers. Responsible for both classified and unclassified computer system stability using DOD-approved, Government-furnished operating systems and software. Installed, configured, and maintained security software on military computer systems.

United States Army Reserves 02/2004 – 08/2005

MOS: 35E and 97B, Rank E-4 SPC

See Military Resume for details

United States Army 11/1997 – 02/2004

MOS: 97E and 35E, Rank E-4 SPC

See Military Resume for details

ADDITIONAL MILITARY EDUCATION:

•Primary Leadership Development Preparatory

•NCO Primary Leadership Subjects

AWARDS:

1.Army Good Conduct Medal w/2 bronze knots,

2.National Defense Service Medal,

3.Iraq Campaign Medal,

4.Global War on Terrorism Service Medal,

5.Outstanding Volunteer Service Medal,

6.Armed Forces Reserve Ribbon,

7.Army Service Ribbon,

8.Army Overseas Service Ribbon,

9.Army Reserve Overseas Training Ribbon.

ASSOCIATIONS:

Honor Societies:

•Golden Key International Honor Society.

•The National Society of Leadership and Success.

Technical:

•Association for Women in Computing (AWC)

•CompTIA - Advancing Women in Technology Community (AWIT)

•CompTIA - Future Leaders Community

•Women in Technology (WIT)

Educational:

Adult Basic Education and Literacy (CABEL)

Community, Minority & Non-Formal Education (CCMNFE)

Distance Learning and Technology (CDLT)

Graduate Students of Adult Education

International Adult Education (CIAE)

Professors of Adult Education (CPAE)

Workforce and Professional Development (CWPD)

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