Customer Service Technical Support

NANCY CABRINA SORRENTINO

CONTACT INFORMATION

Email: *****************@*****.***

Phone: 1-301-***-****

Address: **** ***** ******, ****** *****, NY 11414

PROFESSIONAL SUMMARY

Motivated and customer-focused professional with proven experience in customer service and sales. Adept at resolving customer concerns efficiently, building client relationships, and consistently exceeding sales targets. Strong communication skills. Passionate about delivering exceptional service and contributing to team success.

Organized and experienced in team management. A quick learner who can absorb new ideas and communicate clearly. Skilled in customer service and technical support.

PROFESSIONAL EXPERIENCE

Customer Service — Overdriver, Inc Remote Feb 2018 - Sept 2019

Demonstrated strong problem-solving skills to address customer concerns.

Provided empathetic support through phone, email, and chat.

Handled high-volume inquiries professionally and efficiently.

Resolved issues promptly to ensure satisfaction and retention.

Collaborated with team to improve service quality.

Customer Service — Wiky Healthcare Remote Sept 2023 - Jan 2024

Handled service issues and escalations.

Monitored proactively for issue prevention.

Delivered accurate information to customers.

Assisted customers via phone, email, and chat.

Familiar with HIPAA compliance and medical billing.

Exhibited patience, empathy, and follow-up discipline.

Customer Service — Concentrix May 2015 - April 2016

Tracked and resolved order fulfillment issues.

Streamlined inventory management processes.

Maintained store organization and display quality.

Built client rapport through exceptional service.

Addressed unresolved questions from FAQs.

Customer Service Representative — Eward Group Jan 2017 - Sept 2017

Guided clients in financial difficulty.

Explained debt settlement and budgeting strategies.

Knowledge of credit laws and unsecured debt solutions.

Communicated calmly and empathetically under pressure.

Built client trust and maintained confidentiality.

SKILLS

• Customer Service

• Sales & Upselling Techniques

• Client Relationship Management

• Microsoft Word & Computer Literacy

• Communication: English, Spanish, French

EDUCATION

University of Central Florida

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