Technical Support Help Desk
Resume:
JOHN TORRES
Miramar, FL *****
909-***-**** - ******@*****.***
PROFESSIONAL SUMMARY
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. SKILLS
• Microsoft Azure • Network Troubleshooting
• Remote Technical Support • Microsoft Active Directory
• Hardware and software installation • Windows 10/11 and Office 365
• Help Desk Support • System Administration
WORK HISTORY
05/2024 to 09/2024 IT Site Support Engineer
Harvest Sherwood Food Distributors – Opa-locka, FL Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
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Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
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Connected to computer of client using remote link to install programs and applications.
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• Installed, configured and maintained computer systems and network connections. Responded to customer inquiries and provided technical assistance over phone and in person.
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• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees. Reduced response times by prioritizing urgent requests and escalating issues when necessary.
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01/2023 to 05/2024 IT Technical Support Specialist I Nova University – Davie, FL
Prepared new computers according to internal policies on standardized software and security deployments.
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Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
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• Managed backup and recovery of data assets to safeguard system availability.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
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• Installed and configured operating systems and applications.
• Used ticketing systems to manage and process support actions and requests. 09/2015 to 09/2018 Tax Specialist
LERETA LLC – Ontario, CA
Managed tax submissions and made sure all information complied with regulations.
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• Maintained thorough and current understanding of applicable tax laws.
• Collected and submitted required tax payments.
• Maintained compliance by adhering to current tax laws and regulations.
• Utilized tax software to prepare returns and meet deadlines.
• Facilitated communication between clients and tax authorities. 12/2005 to 03/2012 Federal Tax Researcher
ADP Tax & Financial Services – San Dimas, CA
Prepared tax returns for clients in various industries according to government regulations and requirements.
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• Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas.
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• Offered clients recommendations to reduce tax liabilities.
• Analyzed financial records to verify accuracy of tax returns. Researched complex tax issues utilizing online resources and professional tax software.
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Analyzed financial documents to accurately reflect client information on tax returns.
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• Responded to inquiries from IRS and other tax authorities.
• Researched tax implications for various deductions and credits. Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
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EDUCATION
05/2008 Associate of Arts: Film And Video Production UCLA - Los Angeles, CA
05/2000 Associate of Science: Microsoft Certification PC Professor - Pembroke Pines - Hollywood, FL
1998 A.A: Business Administration
Broward Community College - Hollywood, FL
LANGUAGES
Spanish
Native or Bilingual
CERTIFICATIONS
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Professional Server
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