Phlebotomist Technician Patient Care
Resume:
ESMERALDA ESPINOZA
************@*****.***
Focused Phlebotomist offering 13+ years of experience and expertise in laboratory performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients giving excellent patient bedside manner with proficiency in easing patient’s anxiety. Committed to maintaining the highest standard of safety and quality control.
EXPERIENCE
06/2022-Current
PHLEBOTOMIST, KAISER PERMANENTE FONTANA
Sorted laboratory slips to determine order in which patient will have blood draw and the amount to be drawn to comply blood test on laboratory slips. Label samples and transmits to laboratory or CLS as required following special instructions to include refrigeration, frozen, room temperature or centrifuging of sample. Perform venipuncture and skin puncture to obtain blood sample for diagnostics testing purposes, Assist CLS with routine or stat test, may include pouring, numbering and centrifuging blood or urine samples. Aid in instructing registered nurses and other personnel in venipuncture, skin puncture as require and following order of draw. Perform microbial plating technique used in microbiology to grow and isolate microorganism’s typically bacterial, fungi or viruses on a solid agar medium using a loopful of the mixed culture or specimen streaked across a plate in different zig-zag patterns. Perform pre-analytical and post-analytical activates and specimens processing duties.
01/2022 – 08/2022
P.M. PHLEBOTOMY INSTRUCTOR, PHLEBOTOMY TRAINING SPECIALISTS instructing, training future phlebotomists in the art of phlebotomy. Creating a comfortable, positive teaching environment, by providing encouragement to students to succeed in the program by relaying phlebotomy information in a clear and easy to understand way. Teaching general knowledge of lab processing, venipuncture, blood collection, special specimen procurement, anatomy and phlebotomy. Following protocols delivering quality curriculum modules with daily instruction of students. I demonstrate the use of appropriate testing and grading procedures including communication skills and knowledge of current procedures. Advising and counseling students, also maintaining appropriate advisement records on each student. I maintain classroom and laboratories in accordance with approved classroom and management plans.
10/2015 – 12/2022
PATIENT CARE REPRESENTATIVE, QUEST DIAGNOSTICS INCORPORATED SAN BERNARDINO
GROUP LEAD SUPERVISOR ROWLAND RODRIGUEZ
Collaborated with medical and administrative personnel to maintain patient-focused, engaging a compassionate environment.
Scheduled appointments, registered patients and obtained medical insurance information. Assisted with routine checks and diagnostics testing by collecting and processing specimens. Work in a fast paced environment
Obtained blood specimens for medical testing and transfusion via venipuncture, capillary puncture, finger stick 25+ times per day.
07/2013 – 09/2015
PHLEBOTOMY TECHNICIAN, LABCORP WEST COVINA
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Collected blood samples using vacutainer tube, tourniquets, syringes, butterfly needles, and straight needles.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods. Organized daily work based on collection priority.
06/2012 – 06/2013
PATIENT CARE REPRESENTATIVE, ARROWHEAD REGIONAL CENTER COLTON CA
Resolved unusual test order’s by contacting physicians, nursing stations or
Reference laboratories.
Obtained blood specimens from inpatient and outpatient as requested blood
Draws for acute care and non-acute setting. Conducted venipuncture and heel sick techniques also other CT procedures.
Tracked collected specimens by initialing, dating and noting times of collection. Followed physician order’s when administering therapeutic phlebotomy.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining a sample drug list. Logged specimens and prepared them for analysis. Checked pending patient list for specimens not drawn and followed up as necessary till specimens were drawn.
EDUCATION
JAN 2002
CERTIFIED MEDICAL BILLER/HEALTH CLAIMS EXAMINER
FEB 2012
AMERICAN UNIVERSITY OF MEDICAL TECHNOLOGY
CALIFORNIA STATE PHLEBOTOMY LICENSE
CPT100056130
SKILLS
• Certified Phlebotomist with 10+ years of experience
• Bilingual (Spanish)
• Microsoft Word/ Excel Office
• Excellent front office skills
• Excellent customer service skills
• Communication skills
• Patient-focused care
• Quality Assurance
• Patient Management
• Strategic Planning
• Drawing Blood
• Excellent with hard draws
• Processing Blood/urine specimens
• Therapeutic Phlebotomy
• Donor Screening
• Phlebotomy Instructor
• COVID Testing
• Sanitation Sterilization Skills
• Excellent with newborn, pediatric to geriatric blood draws.
Microbial plating for microbiology
2
3
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