Technical Support It

Buka Ike

Telecommunications Engineer with strong experience in technical support

+243-**-***-****

*********@*****.***

Kinshasa, DRC

PROFESSIONAL EXPERIENCE

Core Network Performance Specialist Nov-14 - Déc-22 Vodacom - Congo

• Compiled comprehensive reports on Core Network & 2G/3G/4G KPIs regularly

• Monitored and maintained KPI targets, ensuring alignment with performance goals

• Collaborated cross-functionally to analyze and address quality issues based on findings IT Support and Maintenance Specialist Mai-11 - Nov-11 Mara - Ison Technologies & IBM DRC to AIRTEL DRC S.A.R.L

• Delivered on-site technical assistance and performed corrective maintenance to ensure optimal functionality of equipment

• Executed necessary preventive maintenance tasks to avert potential disruptions

• Administered comprehensive software support for desktop products, including OS updates, network setup, and application configurations

Radio Network Support Engineer Juil-13 - Oct-14

Vodacom Congo

• Safeguarded BSS software and maintained data integrity across platforms

• Facilitated comprehensive technical assistance to regional teams and NMC, ensuring seamless operations

• Conducted thorough diagnostics and troubleshooting for 2G/3G/4G networks, addressing issues with precision Network and Project Deployment Lead Juil-12 - Juil-13 ABD Technology

• Guided the strategic deployment of network and project initiatives, optimizing resource allocation

• Spearheaded the integration of network infrastructure, ensuring seamless implementation and connectivity

• Coordinated cross-departmental efforts to enhance project execution and resolve deployment challenges IT Manager & Asset Coordinator Jan-12 - Juin-12

Starco - Express

• Oversaw IT operations and asset management, ensuring seamless integration of resources

• Streamlined asset tracking processes, enhancing efficiency and accuracy

• Coordinated with cross-functional teams to align IT services with organizational objectives Engineering and Information Director Jan-10 - Avr-11 Starco - Express

• Directed strategic initiatives in engineering and information management, ensuring alignment with organizational goals

• Enhanced operational workflows by leveraging advanced technological solutions

• Fostered collaboration across teams to optimize project outcomes and drive innovation Strategic Business Partner Déc-22 - présent

The EGC (Entreprise Generale du Cobalt)

• Acted as a key liaison for business operations, enhancing cross-departmental communication

• Facilitated alignment of business strategies with operational goals, fostering organizational growth

• Drove initiatives to optimize business processes, supporting strategic decision-making EDUCATION

Holder Assistant Course of Computer structures (2nd Graduate Level) & Seminar on Information Technology (3rd Graduate Level)

Oct-09 -

N/A

ISC - IDIOFA/BANDUNDU DRC

• Détails académiques non spécifiés

• Projets sur structures informatiques et technologies de l'information Diploma in Computer Science, IT Group/Engineering Option Sep-23 - présent University of Kinshasa (Unikin)

• Academic details not specified

• Relevant courses and projects aligned with IT engineering Bachelor in Computer Sciences; IT Group/Engineering Option Sep-07 - Juin-08 Mathematics and Computer Sciences Department – Faculty of Sciences University of Kinshasa

• GPA: [à remplir], Mention: [à remplir]

• Développement d'applications logicielles et gestion de bases de données SKILLS

Troubleshooting and resolving technical issues (Expert) • Network connectivity (Expert) • Documentation and knowledge base improvement (Advanced) • Cloud storage platform support (Advanced) LANGUAGES

French (Bilingual) • English (Bilingual)

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