Security Officer Customer Service
Resume:
Jerraye Matlock
**** * **** *** *** • Chicago, IL 60644
773-***-**** • *********@*******.***
Professional Summary
Resolute and dependable security professional with over 10 years of experience in armed and unarmed security roles. Ability to ensure safety, enforce regulations, and manage incidents with effective communication and organizational skills. Recognized for excellent customer service, diligence, and ability to remain calm under pressure.
Professional Experience
Armed Security Officer
S&C Electric Company – Chicago, IL
October 2018 – October 2024
Monitor and secure premises through routine patrols and surveillance equipment.
Inspect buildings and access points to ensure the safety of personnel and property.
Document and report irregularities, complete detailed incident reports, and maintain training certifications.
Security Officer
Sheraton Grand Chicago – Chicago, IL
July 2015 – September 2018
Conducted foot patrols, monitored security cameras, and identified safety hazards.
Assisted guests with lockouts and room key issues, ensuring guest satisfaction and safety.
Prepared detailed incident reports and interviewed witnesses to support investigations.
Parking Enforcement Officer
Monterrey Security Services – Chicago, IL
March 2012 – June 2015
Patrolled assigned city areas to enforce parking regulations and issue citations.
Applied knowledge of local ordinances and state vehicle codes to ensure compliance.
Issued citations for expired meters, registrations, and other parking violations.
Skills
Surveillance & Patrol Operations
Incident Reporting & Documentation
Customer Service & Conflict Resolution
Emergency Response
Safety Inspections
Communication & People Skills
References
Available upon request.
Contact this candidate