Field Service Tech

Avery Moore

Shreveport, LA 318-***-**** **********@*****.***

SAFETY COMPLIANCE PROTOCOLS ELECTRICAL SYSTEMS INSTALLATION

PROFESSIONAL PROFILE

Detail-oriented Service Technician with a proven track record of successfully troubleshooting, configuring, and deploying a wide range of electronic equipment and systems. Adept at analyzing user needs and selecting appropriate technology solutions. Proficient in diagnosing and resolving technical issues while providing exceptional customer service.

CAREER EXPERIENCE

Technical Service Specialist Shreveport, LA

Welbilt (FryMaster/Merco) September 2022 - Current

Technical support to Welbilt customer/vendors/technicians, both internal and external, via phone, email, or in person. This includes troubleshooting ignition /flame rectification issues, electrical and electronic components failures, advanced hardware and software issue, network problems and other problems relating to commercial cooking equipment. CFESA Trained. Developing and maintaining support documentation, FAQs. Providing training and guidance to customers and internal teams on technical issues and best practices. Work with engineering teams to resolve issues and improve user experience. Implementing preventive measures to reduce customer faults and issues.

Field Service Tech Shreveport, LA

National Oilwell Varco October 2019 – September 2022

●Successfully install, repair, and maintain electrical systems in residential and commercial settings, adhering to safety standards and building codes.

●Manage cable installations, ensuring efficient organization and optimal performance of electrical circuits.

●Conduct regular inspections and maintenance, identifying and resolving electrical faults to minimize downtime.

●Document electrical systems layouts, wiring diagrams, and safety procedures for reference and future maintenance.

●Analyze and support electronic devices, sensors, and install for NOV MD TOTCO equipment

●Oversee the completion of up to 35 service orders weekly ensuring customer satisfaction.

●Proficiently connected wires to components and fixtures, forming circuits according to specifications.

●Skilled in working with measuring and testing instruments, including ammeters, voltmeters, and loop calibrators. Knowledgeable of CAT 3, CAT 5, and coaxial cabling.

●Implement quality assurance practices that ensure daily tasks are met promptly.

●Communicate changes in policies and procedures.

●Nurture a rapport with customers ensuring the successful completion of all required tasks associated with customer calls.

●Complete procedures to increase the efficiency of daily sales, customer survey participation, and general risk mitigation.

●Maintain a detailed calendar to coordinate troubleshooting schedules and other related deadlines.

●Proactively arrange and coordinate training tasks ensuring skills are current and remain aligned with industry trends.

●Assist senior electricians in power cable connections and equipment maintenance.

● Analyze manuals, diagrams, and blueprints for accurate installations and repairs.

Field Service Engineer Shreveport, LA

NCR January 2015 - October 2019

●Responded promptly to customer service calls for installation, maintenance, and repairs.

●Services ATMs and self-checkout systems within an assigned territory.

●Managed hardware maintenance, network management, and software support.

●Troubleshot and repaired electromechanical equipment, ensuring optimal performance.

●Oversaw system overhauls and unit replacements for various equipment including peripherals, large system printers, plotters, enterprise-level servers, communications equipment, and item processing sorters.

Electrical Wiring Assembler Bossier City, LA

EnVoltz LLC March 2014 - January 2015

●Troubleshot and repaired circuit board assemblies and electronic systems.

●Conducted inspections using blueprints, circuit board schematics, and soldering skills.

●Calibrated equipment and documented product failures for effective troubleshooting.

●Demonstrated high-quality soldering skills and achieved 98% quality goals.

●Constructed custom electrical panels based on customer specifications.

Electronic Tech Bossier City, LA

Chuck E. Cheese LLC February 2012 - March 2014

●Addressed PLC issues with equipment and performed general building electrical maintenance.

●Ensured proper functionality and minimum equipment failures.

EDUCATION

Cyber Technology - CCNA Certification Bossier Parish Community College

December 2023 Bossier City, LA

Electrician Program

Northwest Louisiana Technical College

December 2014 Shreveport, LA

SKILLS

Technical Troubleshooting Hardware Installation & Configuration Remote Support Safety

Compliance Project Management Continuous Learning

Avery Moore

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