It Technician Customer Service

Youlanda Cunningham

***************@*******.*** 512-***-**** Austin, TX

Professional Summary

Motivated and tech-savvy professional with a completed IT Technician Program Certificate and CompTIA A+ certification pending (June 2025). Strong foundation in technical troubleshooting, system installation, and user support. 4+ years of experience in customer-facing roles, including healthcare and telecommunications. Skilled in problem-solving, documentation, and client communication. Seeking an Entry-Level IT Support Specialist role to apply technical expertise and customer service strengths in a professional IT environment.

Technical Skills

• Hardware & Software Troubleshooting

• Windows OS & Basic Networking

• System Installation & Configuration

• Remote Desktop Assistance

• Ticketing Systems (Zendesk, ServiceNow)

• Cybersecurity Awareness

• Data Management & Documentation

• Microsoft Office Suite

• Customer Support & Communication

Certifications

• IT Technician Program Certificate – QuickStart Inc.

• CompTIA A+ Certification (Expected June 2025)

• Phlebotomy Certification – Goodwill Career and Technical Academy (Feb 2021)

Professional Experience

RemX, LLC – Remote

Sr. Health Services Associate Nov 2024 – Dec 2024

• Provided tech support for prescription systems, ensuring HIPAA compliance

• Maintained electronic health records and assisted clients with system navigation

• Scheduled medication deliveries and coordinated with pharmacies/providers

Family-Support – Austin, TX

Caregiver / Household Assistant Apr 2023 – Present

• Supported daily living activities and managed medical appointment logistics

• Handled personal finances and maintained organized client records

Allied Universal Security Services – Temple, TX

Security Officer (Level 2) Jan 2023 – Jul 2023

• Monitored entry points and patrolled facilities for safety compliance

• Reported unusual activity and ensured proper documentation

Texas Star Smiles & Fast Braces – Killeen, TX

Front Desk Associate Oct 2022 – Dec 2022

• Managed patient scheduling and records; processed payments and insurance

• Delivered excellent customer service and program education

The Low T Center – Pflugerville, TX

Medical Assistant Mar 2021 – Nov 2021

• Conducted lab work, including venipuncture and sample processing

• Maintained patient data and supported EMR systems

Charter Communications – Austin, TX

Video Repair Technician (Rep 1) Jun 2019 – May 2020

• Provided phone-based technical support for video and internet services

• Troubleshot connectivity issues, processed billing inquiries, and escalated tickets

Education

QuickStart Inc. – IT Technician Program Certificate

Goodwill Career and Technical Academy – Phlebotomy Certification, Feb 2021

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