Customer Service Escrow Officer

CYNTHIA CARREON

SAN ANTONIO, TX ***** 773-***-**** **********@***.***

Summary

Dynamic Escrow Officer with a proven track record at Chicago Title, excelling in escrow management and client relations. Recognized for meticulous document preparation and strong communication skills, I consistently ensure smooth transactions and high customer satisfaction. Adept at coordinating complex closings, I thrive under pressure while maintaining a friendly, approachable demeanor. Skills

Accurate and Detailed Oriented

Excellent Planner and Coordinator

Strong Work Ethics

Works Well Under Pressure

Excellent Communication skills

Friendly and approachable

Proficient in MS Office

Funds Disbursement

Document Preparation

Contracts knowledge

Closing process coordination

Lender relations

Escrow management

Loan File Maintenance

Complaint Handling

Application Review

02/2025 to Current

Boerne, TX

06/2021 to 06/2023

Lake Villa, Illinois

04/2015 to 06/2021

Chicago, IL

Experience

Escrow Processor/Officer

Kendall County Abstract

Organized files related to each escrow account including contracts, deeds, title reports. Monitored progress of transactions throughout entire process from opening through closing. Verified funds received from buyers or lenders were sufficient to close the transaction. Coordinated with lenders to obtain loan documents for closings. Provided customer service to clients regarding escrow status updates and inquiries. Ensured all parties met deadlines associated with each step of the escrow process. Submitted completed documents to county recorder's office after closing. Reviewed and verified all escrow documents to ensure accuracy and completeness. Performed post-closing activities such as disbursing funds, filing paperwork, releasing liens and holds on property titles.

Ordered demands, HOA statements, evidence of insurance and other required documents. BRANCH MANGER / ESCROW OFFICER

CHICAGO TITLE

Responsible for overseeing and coordinating all operations of the branch In charge of staff hiring and training process

Building rapport with customers, attorneys, and the community Create and implement strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch

Manage employees and lead day-to-day responsibilities Assist with customer service to ensure overall customer satisfaction Oversee budgets and financial reports

Create plans and forecasts that are built to fit future needs Work to grow business and customer acquisitions.

ESCROW AGENT

CHICAGO TITLE AND TRUST COMPANY

Obtained closing documents, such as, closing instructions and details concerning the disbursement of the mortgage funds

Prepared the settlement statement, required affidavits, and loan documents for closing the sale/mortgage Also managed the collection and disbursement of all checks after closing Ensured all documents are properly signed, witnessed, and photocopied for distribution to the appropriate 11/2010 to 10/2015

Chicago, IL

parties.

Paralegal

Kluever and Platt, LLC

Prepared and provided to clients all necessary documentation for cases, including real estate purchases or sale closings

Prepared and reviewed amendments and leases

Collaborated with the lawyers to coordinate with landlords, housing managers, or other real estate personnel Completed pending purchase agreements and created closing checklists for all real estate sales Completed promissory agreements, legal descriptions of property and title affidavits, as well as other closing documents

Conducted detailed client intakes and entered information into company database Communicated with outside vendors on behalf of attorneys and legal departments Created and implemented all policies, workflow processes, and work assignments Managed billable hour, payroll, client invoicing, and attorney schedules. Education and Training

Some College (No Degree)

PURDUE GLOBAL (A.K.A. KAPLAN UNIVERSITY)

PARALEGAL CERTIFICATE

CHICAGO STATE UNIVERSITY

PUBLIC SERVICE/PRE-LAW

OKLAHOMA STATE UNIVERSITY OKLAHOMA CITY

Certifications

Texas Department of Insurance

Notary Public Commission for Texas

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