Business Development Office Manager

Nakia Hill

Fort Wayne, IN ***** +1-219-***-**** **********@*****.***

Willing to relocate Authorized to work in the US Professional Summary

Motivated Indiana Licensed Residential Care Administrator with strong management and healthcare billing background.

Skilled in financial oversight, regulatory compliance, and business development. Proven track record in Medicaid/Medicare billing, employee relations, and achieving monthly financial goals. Core Competencies

- Knowledge of federal/state laws related to facility operation

- Medicare/Medicaid and commercial insurance billing

- Financial management, budgeting, and cash flow analysis

- Business development and occupancy growth strategies

- Staff management and compliance (HIPAA, OSHA)

Professional Experience

Executive Director

Silver Birch of Fort Wayne, Fort Wayne, IN Oct 2024 - Present

- Achieved monthly financial goals and increased revenue.

- Managed staffing levels to match occupancy and service level needs.

- Met NOI and occupancy targets consistently.

Business Office Manager/Human Resource Coordinator Silver Birch of Hammond, Hammond, IN Mar 2016 - Oct 2024

- Oversaw billing, Medicaid submissions, and HIPAA compliance.

- Processed payroll, maintained employee files, and ensured OSHA standards.

- Collected A/R, ensured budget alignment and timely billing. Business Office Manager / HR / Insurance

The Villa at South Holland, IL Dec 2015 - Dec 2016

- Managed referrals, verified insurance, handled Medicaid apps and billing.

- Led admissions process and ensured accurate financial documentation.

- Collaborated with clinical teams to meet monthly admission goals. Nakia Hill

Fort Wayne, IN 46808 +1-219-***-**** **********@*****.*** Willing to relocate Authorized to work in the US Education

Associate of Science, Medical Office and Billing Specialist Ultimate Medical Academy (UMA), Tampa, FL 2014 - 2017

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