Engineer Ii Application Delivery
Resume:
FLOYD JACKSON *****.********@*******.*** PAGE * OF 2
FLOYD JACKSON
*****.********@*******.***
VDI OR SYSTEM ADMINISTRATOR
SUMMARY
Over a 20+ years career spanning multiple roles within the healthcare technology and IT sectors, extensive experience has been gained in desktop support, application delivery, and system administration and design. Expertise includes managing IT infrastructure for network, server, security, and application operations, also designing and maintaining VDI virtualization solutions, supporting internal and external customers through helpdesk services, training support analysts. Significant skills encompass troubleshooting complex IT systems, virtual technologies, knowledge management via support articles and collaboration to optimize technical environments. A strong focus is placed on leveraging technical expertise to enhance operational efficiency in IT-driven healthcare or similar industries. Seeking advanced opportunities in roles emphasizing strategic IT infrastructure management and virtualization systems design and management.
WORK EXPERIENCE
Radiology Partners Sept 2022 - Jan 2025
Application Delivery Engineer II
· Designed, implemented, and maintained VDI virtualization solutions to optimize the performance and security of virtualized environments.
· Configured VDI infrastructure, ensuring seamless deployment and integration of virtual desktops and applications.
· Conducted troubleshooting of VDI-related issues to maintain efficient system operations across the network.
· Managed VDI servers and applications to ensure stability and reliability in delivering virtualization services.
· Collaborated with IT teams to support smooth operation and alignment of virtualized systems with broader organizational needs.
· Focused on enhancing system efficiency and security for consistent delivery of high-quality virtual desktop experiences.
Austin Radiological Association Feb 2016 - Sept 2022 Senior SD Engineer
· Maintained and monitored the organization's network, server, security systems, and application infrastructure to ensure operational efficiency.
· Provided technical support to employees and customers through multiple channels, including service desk applications, phone, email, and instant messaging.
· Delivered training and guidance to departmental analysts, ensuring effective resolution of technical issues.
· Updated and expanded a comprehensive knowledge base with current support articles for improved issue resolution.
· Ensured adherence to company policies and industry standards by maintaining secure IT infrastructure practices.
· Played a key role in fostering efficient communication between teams by supporting critical technical systems and tools.
FLOYD JACKSON ********@***.*** PAGE 2 OF 2
Austin Radiological Association Feb 2015 - Feb 2016 Service Delivery Analysts
· Collaborated with radiologists to ensure seamless operation and maintenance of critical systems and applications essential for workload efficiency.
· Ensured consistently high levels of customer satisfaction through proactive issue resolution and communication.
· Monitored and triaged IT service incidents, prioritizing resolutions to minimize disruptions.
· Managed support tickets effectively, ensuring timely updates and issue closures in compliance with service standards.
· Maintained comprehensive knowledge of IT systems to deliver prompt troubleshooting and system optimization support.
· Contributed to the reliability of radiological services by upholding best practices in IT service delivery processes. Austin Radiological Association Dec 2004 - Feb 2015 Desktop Support Tech I
· Delivered helpdesk support for internal and external customers, addressing application and hardware issues to ensure seamless operations.
· Offered on-site technical assistance to radiologists and supported various site locations and hospital environments.
· Diagnosed and resolved technical problems efficiently to minimize downtime and enhance user productivity.
· Maintained and updated system software to ensure optimal performance across equipment and applications.
· Collaborated with team members to implement solutions for recurring technical challenges, improving overall IT infrastructure reliability.
· Provided timely support in fast-paced healthcare settings, contributing to critical service continuity for medical professionals.
EDUCATION
Palm Beach Community College 1991 - 1992
Florida Atlantic University 1989 - 1990
SKILLS
Active Directory
Admin
VDI Environment
Cloud and On-Prem,
LAN/WAN
Admin
Hypervisor:
VMware ESXi, Nutanix AHV
Windows OS
Windows 7 - 11, Windows Server 2008 - 2022
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