Help Desk It Support

Jacob Myers

Rockford, IL 779-***-**** *****.*****.**@*****.***

Experience

Insight Enterprises Service Desk Representative 2023-Current

Troubleshooting of systems and applications

Handle high volume of calls and chats working remotely

Work with other IT teams for incident resolution and escalation

Fast paced customer centric service

Crusader Health IT Support Professional 2016-2023

NGFW management

Tiers 1-3 Help desk support

Troubleshooting of EMR and Dental software

Server and switch support

Kodak dental software and associated sensors

Education

Rasmussen University 2015

Bachelor’s Degree, IT Management

Associate’s Degree, IT Networking

CompTIA Net+ 2015

CompTIA Sec+ 2017

Google Cybersecurity Cert 2024

Skills & abilities

Cisco L2

Python basics

Previous experience in support of EMR and Dental software and hardware

SIEM essentials

Grasp of SQL concepts

Understating of Bash and PowerShell

Cybersecurity concepts such as ISO 27001 and NIST CSF

Contact this candidate