Service Engineer Customer

Anantha Karteek Tangirala

VAMSI NIVAS APARTMENTS,

FLAT NO:201, SATAVAHANA NAGAR,

L.B. NAGAR, HYDERABAD, TELANGANA-500074.

Mobile: +91-800*******

E-Mail: *******.*******@*****.***

Total Experience: 18+ Years

Objective

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the company's success.

EXPERIENCE

Boeing India Pvt. Ltd, Bengaluru – Electronics & Electrical Systems Design & Analysis Engineer

(Systems Service Engineer - Avionics)

Mar 2023 to Present

● Address and provide appropriate solutions for Service Requests raised by customers through the BCS (Boeing Communication System) for all Boeing Airplane Models.

● Knowledge of utilization of My Boeing Fleet (MBF) for AMM, IPC, FIM, SDD, ICD, and AHM.

● Ability to interpret design documentation and communicate with design engineers/necessary stakeholders to solve customer queries.

● Basic ability to decode and analyze QAR Data provided by customers using appropriate tools.

● Supporting OCIT teams and other internal and external stakeholders for potential AOG issues and resolving complex queries by providing troubleshooting guidelines, MEL/CDL/NTO/RDR, and Part interchangeability support for continued operations.

● Knowledge of Model-Based Systems Engineering (MBSE).

● Ensure compliance with regulatory requirements (e.g., FAA, EASA, DGCA, NASA).

● Collaborate with cross-functional teams (design, testing, manufacturing) to implement safety and reliability improvements.

● Worked and was familiar with Tools like IVT, BCS MAX, MBF, ACTS, REDARS, CASTLE, CATIA, and ENOVIA.

● Worked on GPS Data Mining project for all Boeing airplane models across the globe.

● Active Noise Reduction (ANR) Headsets Project- Customer Service Review Board (CSRB).

● Currently working under Avionics – Communications, Navigation & Surveillance Systems (CNS) Engineering team.

● Quality Management System (QMS) AS9100D internal auditor for Avionics team. Ghodawat Enterprises Pvt. Ltd - Star Air, Bengaluru - Assistant Manager-Engineering Technical Services-CAMO

Aug 2022 - Jan 2023

● Co-ordinating with DGCA for renewal of Airworthiness Review Certificate.

● Worked for Embraer 145 and worked for the preparation of Schedules for Embraer 175 aircraft induction.

● Reliability and Performance Engineer-Root-cause and Route Cause Failure Analysis (RCA, RCFA), Failure Reporting, Analysis and Corrective Action System (FRACAS).

● Reliability program monitoring, modeling, prediction reliability metrics analysis like MTBF, MTTR, MTTF, MTBUR, GMTBUR, and NFF.

● Engine Trend Monitoring.

Turbo Megha Airways Pvt. Ltd - Trujet Airlines, Hyderabad – Assistant Manager-CAMO & Technical Services Manager (TSM)

Feb 2020 - Aug 2022

● Co-ordinate with MCC for delay & defect reports.

● Preparing Engineering Statistics Reports & sending them to the Regulatory Authority (DGCA).

● Conducting Reliability Meetings.

● Reviewing of MEL’s/CDL’s invoked/revoked every month.

● Review of ADs & SBs and prepare Technical Data Review (TDR) take up for Modification committee meetings and preparing Engineering orders for the same.

● Providing back support for ECTM and oil consumption monitoring and preparing Fuel Factor/Drag factor.

● Acted as Reliability and Performance Engineer and performed level technical investigation (using data from aircraft maintenance logs, Maintenance Information System (MIS), aircraft service records, and shop finding reports to determine possible root cause and failure trends as necessary with an objective to define/implement available mitigation/solution or drive definition of technical fix.

● Root-cause and Route Cause Failure Analysis (RCA, RCFA), Failure Reporting, Analysis, and Corrective Action System (FRACAS).

● Reliability program monitoring, modeling, prediction reliability metrics analysis like MTBF, MTTR, MTTF, MTBUR, GMTBUR, and NFF.

● Engine Trend monitoring.

● Performance Monitoring of the fleet & sending Performance factor reports to the Flight operations department.

● Preparing Aircraft Serviceability status report.

● Preparation of ESEL & LOPA

● Preparation of Technical Circulars.

● Preparing Weight Schedule.

● Working and Technical knowledge of ARMS.

● Participated in Aircraft Re-Delivery Projects with Lessors for ATR-72-212A aircraft.

● As Tr. Aircraft Maintenance Engineer and performed the following activities:

● Completed ATR 72-212A Aircraft Avionics-B2 Level 3 Full TYPE Course approved by DGCA (India).

● Working in the Line Maintenance Department and carrying out regular maintenance activities on

● ATR 72-212A aircrafts.

Wings Aviation Pvt. Ltd, Hyderabad – Continuing Airworthiness Manager (CAM) - DGCA, Govt. of India Form-4 Post Holder

Dec 2019 to Feb 2020

● Prepared Aircraft Maintenance Programs (AMP) and Continuing Airworthiness Management Exposition

(CAME).

● To oversight of continued airworthiness information including complying with Airworthiness Directives & Service Bulletins and Operational Directives and Mandatory Modifications.

● Complying with requirements for Continuing Airworthiness of aircraft and their Certificate of Airworthiness & ARC.

● Working per DGCA (CAR M) requirements and procedures.

● Ensure compliance with regulatory requirements (e.g., FAA, EASA, DGCA).

● Liaison with the Aircraft, Engine, and equipment manufacturers regarding continuing airworthiness matters.

Jet Airways (I) Ltd, Mumbai & Hyderabad – Assistant Aircraft Engineer-Avionics Oct 2006 to Dec 2019

Worked in Line Maintenance Department and carried out:

● Regular Line Maintenance Jobs in the Avionics Stream such as Daily checks, Extended Transit, and Weekly checks.

● Active participant in performing “A” / “Phase” Checks on ATR 72 -212, Boeing 737-400/- 700/- 800/-900, Boeing 777- 200ER, Airbus A330-200.

● Worked for compliance of Mandatory Modifications Service Bulletins, and Engineering Maintenance Orders.

● Worked in various troubleshooting tasks in Avionics Systems.

● Leading the Avionics team in Hyderabad.

● Worked on Matsushita, Panasonic eFX, EX2, IFE300i systems on B737, B777, A330 aircrafts In Flight Entertainment (IFE) systems.

● Participated in Aircraft Re-Delivery Projects with Lessors for B737 NG aircraft.

Worked at Maintenance Control Centre (MCC) Technical department and carried out:

● Established a defect recording system that includes a method to highlight recurring defects to Flight crews & Maintenance personnel at all Maintenance stations.

● Established a process to ensure that rectification of a recurrent defect will consider the methodology used in previous repair attempts.

● Established a process to track chronic or repetitive un-serviceable items, document the troubleshooting history and implement instructions for corrective action, liaise with Head- Technical Services to ensure corrective action to each recurring problem is worked out at a reasonable time frame.

● Monitor closely all defects (including deferred defects generated by aircraft systems such as (ACARS) across the entire fleet, on a routine basis, analyzing & suggesting remedial/corrective actions that will enable Base/Line Maintenance to effectively utilize available ground time in clearing such defects, thus ensuring a higher level of maintenance & utilization of aircraft continually.

● Participate in incident/accident investigations and root cause analysis.

● Co-ordinate with the Aircraft Maintenance Planning Department, and Aircraft Scheduling department to align the aircraft for defect rectification.

Worked in CVR shop as CVR Shop In-charge and carried out:

● CVR Readout (Routine Integrity Checks), analyzing the recorded data coordinating with the organization’s Air Safety department regarding the data, and doing Return to Service (RTS) tests of CVR.

Worked in Electrical Battery Shop and carried out:

● Testing, charging, and maintaining Aircraft Batteries per specifications and maintaining logs in accordance with regulatory guidelines.

Worked in Planning Department and carried out:

● Prepare Material List for applicable EO/ SB/ AD in conjunction with the customer.

● Ensuring the execution of non-routine cards raised with the availability of materials and tooling.

● Follow up with the Purchase team for material and tooling required for the execution of the package,

● Forecasting of Materials for execution of C – Checks.

● Managing the invention and consumption analysis.

● Creation of PR and Repair Order.

● Part creation in ERP. Referring to IPC, SRM, and CML from Airnav and Airbus, ATR, Boeing Portal. Referring to aircraft manuals like AMM, CMM, SRM, WDM, etc.

● Customizing MPD & developing AMP.

As IT Technical Support worked on AMOS Project (an Airline ERP software) and carried out:

● Creating User Accounts, Configuring User Profiles and User permissions, Managing Accounts, Sharing Folders, Staff Time Management, Shift Planning, Components planning, Order tracking, Creating Work orders, Rotable administration, etc. tasks.

● Manage domain users and assign permission to domain users.

● Coordinate with other departments like Customer Support, and Reservations Support to identify and troubleshoot issues reported by staff.

● Make system configuration changes to support the business.

● Data Management, System administration, Training, Collaboration with departments, Documentation.

● Responsible for day-to-day system administration and end-user support of AMOS (Technical’s maintenance information system).

● Manage AMOS version upgrades, patches.

● Ensure all safety & quality queries, actions, audit findings are tracked, reviewed, and delivered within time and to specified requirements.

● Worked on Engineering, Materials Management, Planning, Maintenance Control modules. EDUCATION

Master of Technology (M.Tech) in Electric Vehicle Technology, Visvesvaraya National Institute of Technology (VNIT), Nagpur.

Nov 2023 - Dec 2025

Master of Computer Applications (MCA), Sikkim Manipal University (SMU). Jul 2014 - Aug 2017

Bachelor of Technology (B.Tech) in Aeronautical Engineering, Singhania University. Jan 2021 - Jun 2022

Bachelor of Science (BS) in Information Technology, Sikkim Manipal University (SMU). Jun 2011 - Jun 2014

Bachelor of Science (BS) in Aircraft Maintenance Engineering, Singhania University. Jan 2021 - Jun 2021

Diploma in Aircraft Maintenance Engineering (AME) - Avionics, Institute of Aircraft Maintenance Engineering – Directorate General of Civil Aviation (DGCA), Govt. of India, equivalent to ICAO TYPE II standards.

Jun 2003 - Aug 2006

CERTIFICATIONS & TRAINING ATTENDED

● Member of Aeronautical Society of India (M. Ae.S.I) (Membership No: M-21115).

● Certificate program in ChatGPT & AI Tools Workshop.

● Certificate program in Data Analytics Using POWER BI Workshop with END-TO-END Project.

● Skill Development Training on Aircraft Performance and Stability with MATLAB & SIMULINK.

● Advanced Lean Six Sigma Yellow Belt Certification from Council for Six Sigma Certification

(CSSC).

● Basic Aircraft Maintenance Engineer’s License (License No: 9373).

● ATR 72-212A Aircraft Avionics-B2 Level 3 Full TYPE Course approved by DGCA (India).

● DGCA Form-4 Post Holder as Continuing Airworthiness Manager (CAM).

● Certificate program in Aircraft Mid-Term Lease Inspection.

● Training on Aircraft Technical Records Review During Re-Delivery & Aircraft Technical Asset Management.

● Certified Aircraft Familiarization Training on Boeing 737NG & ATR 72-212A aircrafts.

● Electrical Wiring Interconnection Systems (EWIS) Level 1 & 2 training.

● GEE/Row 44 Broadband Airborne Mobile Satellite System (AMSS) Line Maintenance Course RWD 70-0207-00 (B737 NG Series) Part 1 & 2 training.

● Human Factors (HF) Training in Aviation.

● Safety Management Systems (SMS) aviation training.

● Security Awareness (AVSEC) training of Airports.

● Fuel Tank Safety (FTS) training level 1&2.

● Environment, Health, and Safety (EHS) training.

● Modular training for AMOS software.

● Regulation’s training EASA-145.

● Modular training IFE systems.

● Quick View tool for QAR Analysis.

● CAR-M and CAR-145.

PROJECTS HANDLED

• GPS Data Mining Project for all Boeing airplane models across the globe.

• Active Noise Reduction (ANR) Headsets Project - Customer Service Review Board (CSRB).

• Seat Re-Pitch Project on B737-NG airplanes.

• Electronic Flight Bag (EFB) installation on B737 NG airplanes.

• AMOS- Airline ERP software technical support.

• Prepare procedures for loading Boarding Music & Announcements via PCMCIA card on ATR 72-500 airplanes.

• Preparation of procedures for ELT Programming/De-Programming on ATR 72-212A airplanes.

• Participated in Aircraft Re-Delivery Projects with Lessors for B737 NG & ATR-72-212A aircraft. COMPUTER PROFICIENCY

● Microsoft Office (Word, Excel, PowerPoint, OneNote, Power BI).

● AMOS, Lotus Notes, RAMCO, ARMS Aviation ERP software’s.

● MATLAB/SIMULINK.

● Data Analytics Using POWER BI.

● ChatGPT & AI Tools.

● Tableau.

● Basic C Programming.

SUMMARY

● Profile: Male, Married

● Date of Birth: 13-Jun-1986

● Languages Known: English, Hindi, Telugu

● Passport: Z7334889 Valid till June 2033

● LINKEDIN PROFILE URL: https://www.linkedin.com/in/tangirala-anantha-karteek DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge and belief. DATE: (ANANTHA KARTEEK TANGIRALA)

Contact this candidate