Project Manager Program

Professional Vision Statement

A strategy-oriented full spectrum Program/Project Manager with migration and training expertise; offering a tradition of performance excellence at leading simultaneous complex educational projects from concept to completion in high performing, fast-paced corporate and consulting environments. I am poised to create value with an outstanding ability to visualize the big picture, build peak-performance teams, manage cross-functional initiatives and objectives while contributing a seasoned broad-based perspective that creates pragmatic strategies and implementation of plans designed to maximize ROI. My professional demeanor and corporate experience in large environments will make me an effective member of any organization.

Summary of Qualifications

Strategic thinker with demonstrated ability to lead diverse teams in meeting aggressive business goals and objectives.

Results oriented project manager with over 20 years of global Professional Management, Competitive Analysis, and Project/Process management experience.

Analytical problem solver, research efforts to determine essential issues, innovate strategic plans to correct immediate problems and proactively establishes long and short-term plans to accomplish corporate objectives.

Focused manager that creates and implements tactical solutions to corporate leadership to ensure greater success in a highly competitive market.

Experienced in leveraging and influencing support functions such as IT, Finance, Strategic Sourcing, Vendor Management and Legal to achieve goals and objectives.

Professional Skills

Scope & Risk Management Strategic Planning & Execution IT Management & Consulting MS Project/SharePoint

Project Forecasting Financial & Data Analysis Training & Development Smartsheet

Competitive Analysis Project Management/ITIL Contract Development & Administration SDLC Management

Data & Migration Planning Waterfall/AGILE Vulnerability Analysis/Quality Control WLAN/WAN

WebEx Teams Cisco Spark Change Management IT Security Protocol

Education

Illinois Institute of Technology Chicago, IL University of Illinois, Champaign/Urbana IL

Project Management Certification 2010 Bachelor of Arts in Communications 1991

Professional Experience

Senior IT Program Manager – Cook County Hospital, Chicago, IL August 2023 – March 2025

Lead PM for integration of new patient referral system to be implemented with 3rd party vendor.

Responsible for project implementation of PT/OT and Speech rehab unit re-opening, lead all implementation of all IT resources for system software, applications, hardware, and internal operations.

Implemented new Revenue Cycle Department functionality for insurance coverage systems to capture patients’ missing coverage and identify potential revenue for Hospital.

Develop project Charters, project plans, timelines, and schedules.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables for various new project security initiatives.

Implemented new SharePoint dashboard and guidelines for reporting, project repository and status updates.

Managed internal security regulations and reviews for implementation of Tailored Shareholders Reports available to external customers.

Responsible for creating wireframe dashboard for internal reporting and visibility of all IT Security projects and reports.

Management of Salesforce application upgrade.

Data Center and Hardware upgrades.

Responsible for Oracle upgrade and implementation of ACM (Acute Case Management Software) for entire hospital.

Management of 6 PMs, 2 Project Coordinators, 5 Vendors and 8 connected projects for Oracle Acute Case Management Implementation.

Senior Security IT Program Manager – Donnelly Financial, Chicago, IL January 2023 – August 2023

Program manager for implementation of IAM/IGA and PAM security upgrades managing 5 PMs responsible for various project integrations.

Develop project Charters, project plans, timelines, and schedules.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables for various new project security initiatives.

Implemented new SharePoint dashboard and guidelines for reporting, project repository and status updates.

Managed internal security regulations and reviews for implementation of Tailored Shareholders Reports available to external customers.

Responsible for creating wireframe dashboard for internal reporting and visibility of all IT Security projects and reports.

Worked with internal team to manage BeyondTrust platform adding a higher level of PAM access to security platforms.

Vulnerability analysis for security weaknesses within the internal information systems to protect from outside threats.

Senior IT Project Manager – Arise Virtual Solutions, Chicago, IL August 2022 – January 2023

Develop project Charters, project plans, timelines, and schedules. Utilized Jira for software application dev., creation of User Stories and resource management.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables for various new project manufacturing initiatives.

Management all forecasting and project financials utilizing various internal cost modules.

Creation and management of Project Plans within Smartsheet, to be used as overall schedule for timely delivery of projects.

Initiated ZOOM Platform for monthly training of over 5000 Service Providers

Implementation of Service Providers Identity Management service provided by OnFido.

Manages Oracle and Salesforce Upgrade (of 10-year-old platform) for all internal financial systems and integrations.

Responsible for all project and team management of all weekly status reports provided to senior management to communicate project status.

Responsible for RFP, MSA, DPA, and Contract negotiations for Service Provider Identity Management SaaS, identified, sourced and on-boarded Incode as the selected vendor.

Responsible for RFP, MSA, DPA, and Contract negotiations for Proposal Automation SaaS, identified, sourced and On-boarded RFPIO as the selected vendor.

Senior IT Program Manager – NORC at the University of Chicago, Chicago, IL November 2021 – August 2022

Develop project Charters, project plans, timelines, and schedules.

Successfully migrated over 3000 sites from InSite/ExSite to SharePoint Online

Manage internal resources (team of 10) dedicated to SPO Migration

Management of day-to-day program operations, weekly status reports, SharePoint site, senior management dashboard, and deliverables for various new projects such as SharePoint Wireframes, Champions Program Rollout, Visual SP Rollout and OneDrive Download company procedures.

Management of all forecasting and project financials utilizing various internal cost modules.

Creation and management of Project Plans within Asana and Smartsheet, to be used as overall schedule for timely delivery of projects.

Data Center and Hardware Upgrades.

SAP/ERP cloud migration

Senior IT Program Manager – Ashley’s Quality Care, Chicago, IL April 2020 – October 2021

Consultant

Management of O365 migration for all employee systems

Develop project Charters, project plans, timelines, and schedules.

Manage resources, including 3rd party vendors.

Concentration on IT projects as well as non-technical projects

Coordinate day to day management or high-profile legal project, responsible for all communication with outside vendor while acting as liaison to corporate legal department and outside counsel.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables for various new project manufacturing initiatives.

Management all forecasting and project financials utilizing various internal cost modules.

Creation and management of Project Plans within MS Project 2013, to be used as overall schedule for timely delivery of projects

Used MS Project for the deployment of Cisco Video tools across all corporate sites to foster a cultural change to real time communication and collaboration.

Implementation of 3rd party RFPs for various new internal systems such as ServiceNow, WebEx Teams, and Collaboration tools.

Managed internal coordination of Pro Pack Add-on for Cisco Spark Control Hub to address Security, Compliance and Analytical issues.

Lead Team review of Cisco Hybrid Directory Services for incremental and automatic user synchronization between on-premises Microsoft Active Directory and Cisco Collaboration Cloud.

Responsible for day-to-day management of internal telephony system upgrades, coordinating the migration of all corporate phones from Acetal to Cisco Phone system.

Managed installation of multiple Cisco (Spark) Boards, DX80’s, Room Kits, and assisted with White Board demos in (4) global locations.

Created training documents used for the education and on-boarding of employees as they transitioned from use of Skype communication systems to Cisco WebEx Teams platform, and Collaboration Rooms.

Responsible for overall project and team management of all weekly status reports provided to senior management to communicate project status.

Senior IT Project Manager – United Airlines, Chicago, IL February 2020 – March 2020

Consultant

Management of Oracle E-Business Suite project focusing on Enterprise Resource Planning and Customer Relationship Management application upgrades, cloud migration and data governance.

Gathering Business requirements necessary to outline project scope and identify project deliverables.

Lead PM for Legal projects, eDiscovery, Access Data, People Soft implementation, and Legal hold process.

Provided project oversight and management for newly adapted system implementations for Legal Hold process, that incorporated people soft application to flag employee systems that were identified for litigation.

Assigned to lead Supplier Diversity Database project, worked with stakeholders to revamp Miles on a Mission website upgrading how customers can donate Airlines Miles to various charities.

Completed video Editing implementation project, which consolidated United’s internal media efforts to create, edit and share media clips and inhouse video production to 3rd party media outlets.

Management of Access Data Application used to image company issued computer assets in support of the Legal Department’s eDiscovery collection and preservation process.

SaaS Implementation and project management for customer loyalty programs

Use of MS Project for Project Risk Management assessment and communication to project Stakeholders.

Senior IT Project Manager – Federal Signal, University Park, IL May 2019 – February 2020

Consultant

Generated Project RFP open to vendors to provide implementation of Configure, Price, Quote (CPQ) application for Big Machines.

Coordinated and monitored the scheduling for pricing tools for BIG Truck Manufacturing for various client projects.

Lead team for implementation of CRM & CPQ Re-Architecture working in a Hybrid Project Environment of both Waterfall and Agile Delivery.

Tasked with the development and implementation of PMO restructure, implemented of Clarity integration, development of PM’s Step by Step Guide to Project Management; PMO Policy, Procedures & Templates, and IT Project Intake Process/Guidelines.

Lead Project Manager for Windows 10 Upgrade for 1700 corporate employees utilizing MS Project.

People Soft integration as part of Office 365 migration and HR System Management, Created and maintained master schedule of all migrations.

Management of third-party vendor selected to mitigate various cyber vulnerabilities identified because of IT Security Penetration test.

Lead PM for migration from SKYPE to MS Teams to include corporate office and all affiliates.

Lead PM for technical implementation of SharePoint for Corporate users.

Identify and manage internal resources responsible for the migration of 1300 employees to O365 cloud.

Implementation of Distributed File System (DFS) for TBEI Corporation (Subsidiary of Federal Signal), which would allow for shared data to be replicated between servers at each corporate site.

Responsible for the development of PMO Processes, Training of all PM resources and implementation of new policies and procedures.

Development of internal PMO documents used for project reporting, management, and review with visibility for upper management.

Coordination of all Disaster Recovery Plan (DRP) initiatives for Federal Signal and its subsidiaries.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables.

Creation and management of Project Plans within MS Project 2013, to be used as overall schedule for timely delivery of projects.

Managed status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reporting systems.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of projects at all phases from Initiation through Closing.

Project Risk Management assessment and communication to project Stakeholders.

Senior IT Program Manager – BMO Harris Bank N.A., Naperville, IL December 2018 – May 2019

Consultant

Manage investment in P&C US Processing to improve resiliency and redundancy of the Mainframe.

Provide clear and crisp definition of recommended changes, identify risk areas, define options to remediate, state benefits and cost to justify funding and execute efficiently.

Manage fundamental changes to mainframe architecture identify and address known and unknown affinities.

Overall objective is to have both mainframes active/active improving failover time from mainframe 1 to mainframe 2.

Work closely with MDM and ETL application SMEs to coordinate all project release activities.

Work closely with Solution Architect to diagram test environment for new mainframe failover structure.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables.

Clear operational and management of Clarity and in-depth operational experience.

Management all forecasting and project financials utilizing various internal cost modules in Clarity and MS Project.

Creation and management of Project Plans within MS Project 2013, to be used as overall schedule for timely delivery of projects.

Managed status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reporting systems.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of the project at all phases from Initiation through Closing.

Project Risk Management assessment and communication to project Stakeholders.

Senior IT Program/Project Manager – Zebra Technologies, Lincolnshire, IL March 2015 – December 2018

Consultant

Managed services contract implementations from contract negotiations to client selection.

Work with Service teams to effectively launch and manage installation on Zebra WLAN Monitoring and Support services.

Effectively identify all phases needed for re-branding launch of Zebra Global Service offerings with all regional Managers and 3rd party providers.

Utilized both Jira and Scrum Methodologies to effectively manage assigned projects.

Used MS Project for overall project and team management of offshore resources, associated with the development, installation, and management of WLAN service and equipment for clients (300) locations in the UK and France.

Successful management and launch of Asset Visibility Dashboards, used by clients to track device status, location, and battery life.

Lead PM for new service initiative expanding from Customer owned Spare Pool assets to Zebra Owned Spare Pool assets.

Coordination and implementation of multiple off-site Repair Depot launches required for the expansion of ZebraOne Care support services within multiple countries, LATAM, APAC, EMEA, NA, EGYPT, and KINGDOM of SAUDI ARABIA.

Simultaneous management of 6-8 projects involving Retail Web Store development (allowing for customers to purchase Short Term Contracts directly from Zebra), thus requiring the coordination of multiple internal resources located in US, Latin America, Asia and Europe.

Management of day-to-day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables for various new project manufacturing initiatives.

Management all forecasting and project financials utilizing various internal cost modules.

Creation and management of Project Plans within MS Project 2013, to be used as overall schedule for timely delivery of projects.

Managed status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reports reporting systems.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of the project at all phases from Initiation through Closing.

Project Risk Management assessment and communication to project Stakeholders.

Participated in Cisco Certification courses for WLAN service management.

Senior IT Project Manager – Northern Trust Bank, Chicago, IL October 2014 – March 2015

Consultant

Manage application upgrades to NT’s LEADS system used to feed customer data to all internal systems.

Coordinated project that identified Legal Entities with the Northern Enterprise System (LEADS) used to feed Salesforce and other systems for customer House-holding Identification, Customer Relations, Sales, and Marketing.

Appointed as department Release Manager responsible for coordination and delivery of all department projects.

Work closely with MDM and ETL application SMEs to coordinate all project release activities.

Manage day to day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables.

Manage all forecasting and project financials utilizing excel spreadsheets.

Creation and management of Project Plans within MS Project 2010, to be used as overall schedule for timely delivery of project.

Manage status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reports reporting systems.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of the project at all phases from Initiation through Closing with MS Project.

IT Project Manager – United Airlines, Chicago, IL October 2013 – September 2014 Consultant

Responsible for development and management of strategic Revenue programs aimed at maximizing passenger ticketing, utilizing ORION Application.

Managed third party RFP process to identify and on-board eDiscovery application, after initial vendor interviews decision was made to move forward with Google Vault which was implemented by my PM team.

Ensure effective roll-out of new Software system; MS project 2013, for project management, tracking, and resource time keeping.

Project Management of 10 projects within my program portfolio that developed various applications use to generate additional corporate revenue.

Responsible for the coordination of various infrastructure projects used to manage recently acquired technology support services.

Management of third-party relationships and the transfer of sensitive data via SFTP.

Coordinate multiple programs and manage various projects associated with program delivery.

Manage day to day program operations, weekly status reports, SharePoint site, and senior management dashboard deliverables.

Creation and management of Project Plans within MS Project 2013, to be used as overall schedule for timely delivery of project.

Manage status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reports reporting systems.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of the project at all phases from Initiation through Closing with MS Project.

IT Project Manager – Blue Cross/Blue Shield, Chicago, IL March 2013 – September 2013

Consultant

Day to day management of overly sensitive work stream to implement transition of various Front-End Mail/OCR responsibilities to a selected third-party vendor, utilizing MS Project.

Coordination of RFPs Electronic Records Management System for medical partners.

Implementation of SFTP (Secure File Transfer Protocol) process to protect Personal Health Records according to HIPPA guidelines.

Responsible for driving RFP requirements with strategic sourcing department, to outline all deliverables for SOW.

Coordinate current/future state sessions with CPE (Center for Professional Excellence) department, to create process flow diagrams for various work streams.

Ensure risk mitigation/management is performed with every process including the evaluation of risk, and recommendation of appropriate contingency plans while managing quality assurance and tracking the resolution of issues.

Creation and management of Project Plans within MS Project, to be used as overall schedule for timely delivery of project.

Manage status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reports via clarity.

Facilitate weekly conference calls with vendors and SMEs to review goals and project progress.

Monitoring of the project at all phases from Initiation through Closing.

IT Project Manager – BMO/Harris Bank N. A., Chicago, IL October 2010 – February 2013

Consultant

Ensure that every server refresh project is deployed in accordance with best practices.

Perform detailed planning to define phase deliverables, in addition to project team communication and deployment strategies with MS Project application.

Ensure the accuracy and integrity of installation instructions, test scripts, operational level agreements, and source media through individual validation.

Ensure risk mitigation/management is performed with every project including the evaluation of risk, and recommendation of appropriate contingency plans while managing quality assurance and tracking the resolution of issues.

Ensure compliance with seed test requirements, sign-off on application/software stability and readiness, as well as relevant policies and procedures.

Manage status reviews and reporting, development of standards, change control, customer support, and the tracking of milestones.

Track and communicate project status to stakeholders and investors through weekly conference calls and reports via clarity and other reporting systems.

Facilitate weekly conference calls with contractors and suppliers to review goals and project progress.

Management of all projects at all phases from Initiation through Closing.

Develop project Charters, project plans, timelines, and schedules.

Manage resources, including HR and procurement.

Concentration on IT projects as well as non-technical projects that resulted in successful completion of equipment and resource relocation.

Co-managed large-scale datacenter move for corporate office to newly purchased facility, responsible for the relocation of various hardware components, servers, and applications for over 1000 staff members.

Manage LOB relocation of 1500 employees, including servers, equipment and applications to newly purchased facility.

Coordinate day to day management or high-profile legal project, responsible for all communication with outside vendor while acting as liaison to corporate legal department and outside counsel.

Implementation of Relativity eDiscovery Tools used within legal department to provide electronic information in response to a request for production during a lawsuit or investigation.

Management of third-party relationships and the transfer of sensitive data via SFTP.

Team leader for Overdraft Collection Project, Sensitive Data collection for legal case involving overdraft protection.

Consolidated business efforts, resulting in over 20 million dollars in litigation savings.

Contact this candidate