Employee Relations Customer Service

Skills

Customer service, Microsoft Office, Documentation review, Time management, Multi-State Payroll, HRIS Management/Proficiency, Employee Relations and Engagement, Employee Relations and Engagement Experience

Envoy Air Fort Worth, TX

Passenger Service Lead and Trainer 08/2017 - Present Using sound judgement, problem solving, time management, and organizational skills to provide leadership for direct reports, while overseeing the safe, efficient, and punctual operation of flights. Utilizing Impeccable Attention to detail, effective time management, in random audits to assist in implementing and maintaining effective internal and external Quality Assurance programs, and fostering continuous improvement and exceeding service level performance.

Oversee rebooking of large groups from Cancelled Flights by utilizing Excellent communication and interpersonal skills. Assisting the Training Department in employee relations management, including: One on One Coaching, Audit Feedback, and Verbal Warnings.

AMN Healthcare Coppell, TX

HR Generalist-Credentialing 10/2021 - 07/2023

Served as liason between Health Facility Human Resources, AMN Healthcare, and Travel Nurses to mediate/resolve HR related concerns.

Managed full-cycle processes on behalf of health facilities requiring travel nursing services; including: sourcing, screening, scheduling interviews.

Responsible for verification nursing credentials (State Nursing Licenses, Nursing Certifications) as well as audit and maintenance of confidential personnel files for Joint Commission, State Health Board, and AMN Healthcare. Coordinated Pre-Hire Vetting (Background Checks, Reference Interviews), Onboarding (I-9 Processing/E-Verify, Work Visas, Drug Screening, Fingerprints) for nursing travel assignments Setup payroll, maintained and updated employment data using HRIS systems: UKG-Ultipro (Year 1) and Workday (Year 2) Answered Travel Nurse questions regarding: employee relations, and benefits administration. American Airlines Fort Worth, TX

Customer Reservations Agent 02/2020 - 10/2021

Using multi technical applications to (Including Qik on Sabre & Native Sabre): Create, adjust, and cancel American Airlines reservations for all passengers; including large groups and charters. Handling confidential travel and traveler information with meticulous levels of discretion. Greyhound Dallas, TX

Dispatch Supervisor 09/2018 - 02/2020

Scheduled Bus Driver and Equipment to execute scheduled service between Greyhound destinations; while also ensuring compliance of USDOT regulations, Company Procedures, and Collective Bargaining Agreement. Cooperating with Field and Corporate Management personnel to analyze, and refine Driver and Equipment placement plans, as well as provide suggestions regarding possible disciplinary actions. Education

Ohio University Athens, OH

Aviation Management 06/2009

Alexander Moulton

443-***-**** *********.********@*****.*** Grand Prairie, TX

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