Technical Support On-Site

Rebecca Washington

**** ** ******** **, ******, KS 66618 515-***-**** ********@*****.***

Experience

Technical Support

Mediacom, West Des Moines Iowa

July 2010 to January 2025

Responsibilities

Provide technical support to customers via phone, email and chat

Troubleshoot issues with cable, internet, email, and VOIP phone

Actively listen to determine issue, investigate to identify origin of issue, take appropriate steps to resolve the issue

Dispatch on-site technical support when appropriate

Process customer credit card payments

Research billing and issue credits when necessary

Follow FTC requirements regarding maintaining privacy of data

Provide in-depth mentoring to new employees

Research and submit credit disputes

Skills

Able to navigate multiple systems simultaneously

Maintain strict confidentiality of customer information

Actively listen to identify and resolve issues in a timely and efficient manner

Analyze and resolve complex technical and billing issues

Strong communication skills

Assist difficult customers while maintaining a high level of

professionalism and courtesy

References

References are available on request

Contact this candidate