Project Manager Customer Service

*** ******* ***

Nokomis FL ***** 847-***-****

**********@*****.***

Artur Kiezel

Objective

To obtain a management position in the restoration/construction field, where my high work ethic, relevant experience, skills, and knowledge can be utilized to provide an opportunity for company growth and advancement.

Experience

2023- April 2025

Estimator/Project Manager All Claims Repairs Deerfield Beach, FL Leadership & Business Development

• Led catastrophe response teams and trained new hires

• Developed and executed marketing strategies and represented the company at conventions

• Delivered outstanding customer service, driving referral-based growth

• Built and maintained strong client and vendor relationships Project & Construction Management

• Oversaw full project lifecycle for water, fire, smoke, and mold remediation, including reconstruction and build-backs

• Managed home construction and high-end residential renovations, including additions and premium finishes

• Supervised 3–4 crews daily to ensure quality standards and on-time project delivery

• Handled subcontractor hiring, scheduling, and relationship management

• Ensured job site safety, organization, and compliance

• Addressed and resolved warranty and customer service issues Estimating & Financial Oversight

• Estimated exterior and interior damage using Xactimate software for insurance scope negotiations

• Managed budgets, project profitability, and financial reporting (daily, weekly, monthly)

• Responsible for sales, contracts, job invoicing, and division-level profit margins

• Ran daily budgeting sheets to track costs and optimize profitability 2022-2023

Estimator/Project Manager First priority- Illinois & FL Division, Tampa, FL Client Relations & Business Development

• Delivered exceptional customer service, resulting in strong referral-based business

• Managed company marketing strategies, promotions, and industry event presence

• Resolved warranty issues promptly, maintaining long-term client satisfaction Project & Construction Management

• Managed full project lifecycle for water, fire, smoke, and mold remediation, including catastrophe-related reconstruction and build-backs

• Oversaw high-end residential remodeling and additions, ensuring quality craftsmanship and premium finishes

• Supervised 8–10 crews daily, ensuring on-time completion and adherence to safety standards

• Scheduled and coordinated contractors and vendors to maximize efficiency and profitability

• Maintained job site safety, organization, and regulatory compliance Estimating, Budgeting & Profitability

• Prepared detailed estimates using Xactimate software for insurance claims and reconstruction projects

• Handled all sales, contracts, and scope negotiations with insurance carriers

• Maintained daily budgeting sheets and ensured profitability across projects and the Florida division Leadership & Staff Development

• Hired, trained, and developed foremen, carpenters, apprentices, and drivers

• Led catastrophe response teams and managed personnel policies on job sites

• Oversaw employee performance and team development to ensure productivity and compliance 2021-2022

Project Manager/Estimator BlueSky-Rolling Meadows, IL

• Estimating using Xactimate software program, water, fire, smoke damage, reconstruction, and reconstruction scope negotiations with insurance carriers

• Managing projects from start to finish within the budget

• Manage all phases of water, fire, and mold remediation as well as reconstruction/

• build-backs due to catastrophes

• Estimating exterior damage due to storms, wind, or hail using Xactimate software 2015-2021

Project Manager/Estimator Powerhouse Restoration-Elk Grove, IL

• Estimating using Xactimate software program, water, fire, smoke damage, reconstruction, and reconstruction scope negotiations with insurance carriers

• Managing projects from start to finish within the budget

• Manage all phases of water, fire, and mold remediation as well as reconstruction/build-backs due to catastrophes

• Estimating exterior damage due to storms, wind, or hail using Xactimate software

• Daily supervision of 3-4 crews to ensure high-quality construction and on-time project completion

• Hiring, Training, and developing foremen, carpenters, apprentices, and drivers

• Administered personnel policies on jobs

• Addressed and resolved customer service warranty calls

• Organizing each project for the safety and security of all

• High-end residential renovation with high-end materials and finishes

• Practice high-quality service and satisfaction

2012-2015

Director of Operations Elite Cleaning and Restoration-Schaumburg, IL

• Estimating using Xactimate software program, water, fire, smoke damage, construction, reconstruction, and reconstruction scope negotiations with insurance carriers

• Managing projects from start to finish within the budget

• Manage all phases of water, fire, and mold remediation as well as reconstruction/ build-backs due to catastrophes

• Estimating exterior damage due to storms, wind, or hail using Xactimate software

• Estimating all aspects of construction projects using Xactimate software and T&M-based estimating

• Hiring, training all staff members, starting with laborers, ending with supervisors 2007-2012

Operations Manager Castino Restoration, Illinois & Florida Division-Schaumburg, IL Project & Construction Management

• Managed all phases of water, fire, and mold remediation, as well as full home construction, remodeling, and catastrophe-related build backs

• Oversaw daily scheduling of contractors and vendors to ensure project efficiency and profitability

• Maintained responsibility for profit margins and operational success of the Florida division Estimating & Insurance Coordination

• Prepared detailed estimates using Xactimate software

• Collaborated closely with major insurance providers, including Nationwide, State Farm, and Allstate, to negotiate scopes and ensure timely claims processing Team Leadership & Operations

• Led catastrophe response teams and trained new employees across field operations

• Directed sales, estimating, and contract negotiations, ensuring alignment with company goals

• Tracked daily budgets and job performance metrics to maintain strong financial oversight Client Relations & Business Development

• Delivered exceptional customer service, leading to a high volume of referral business

• Managed marketing strategies and event presence; drove promotions largely through customer satisfaction referrals

Quality Assurance

• Conducted in-depth quality control inspections to ensure compliance and high standards across all projects

2001-2007

Project Manager Golden Hammer Remodeling-Franklin Park, IL

• Daily project management/ scheduling with the construction crew for timely and satisfactory completion of projects

• Resolving onsite problems and challenges

• Daily management/scheduling with contractors and vendors

• Client representative

• Participated in the advertisement and promotion of the company

• Maintained a high level of customer satisfaction 1996-2001

General Laborer Golden Hammer Remodeling-Franklin Park, IL Hands-on working in different trades (electrical, carpentry, framing, drywall, etc.) Certifications

CMRT- Certified Mold Remediation Technician- RIA WRT- Water Remediation Technician- IICRC FRT-Fire Remediation Technician- IICRC OCT – Odor Control Technician- IICRC Education

Triton College – Licensed Illinois Appraiser 2004-2005 Academy of Trade & Commerce, Warsaw, Poland 1993-1997 Master of International Commerce & Trade Minor in International Trade Skills

• Fluent in Polish, English, and conversational Russian

• Proficient in MS-DOS, Windows 95/98/2000/NT/XP, MS Office Suite, 20/20 design, Xactimate

• Knowledge of carpentry, construction techniques, building trades and materials, janitorial services, drying techniques, insurance industry work, restoration-cleaning industry, contract documents, building codes, electrical, painting, project management, and budgeting

• Knowledgeable in translating and reading architectural blueprints

• Catastrophe response procedures

• Ability to plan, supervise, and coordinate any project

• Strong oral and written communication skills

Contact this candidate