It Support Specialist

MYLES I. DAVIS

INFORMATION TECHNOLOGY SPECIALIST

CORE

COMPETENCIES

Troubleshooting

Phishing Prevention

Issue Resolution

Microsoft and MacOS

CAT 5 and 6 Cabling

Ne tworking and Security

Cloud Computing

Hardware and Software

VoIP and TCP/IP

Artificial Intelligence

Routers and Switches

MS Active Directory

EDUCATION

MyComputerCareer

Information Technology

Security and Administration

Program

2024

CERTIFICATIONS

Microsoft Azure AI (AI- 900)

Microsoft Azure (AZ- 900)

Linux Essentials

Fiber Optics

CompTIA A+ (Actively Pursuing)

PROFESSIONAL EXPERIENCE

IT SUPPORT SPECIALIST JUN 2024 – PRESENT

GeekBox IT

• De liver remote technical support through ScreenConnect, NinjaOne, and RDP, efficiently troubleshooting a wide range of is sues including Office 365, Adobe applications, display setups, printers, and basic networking problems

• Provide both remote and ons ite support for workstation se tup, including hardware ins tallation, SSD/HDD replacement, and clean, organized cable management to ensure optimal functionality and appearance

• Ins tall and configure Ubiquiti network hardware—including wireless access points, network switches, and Dream Machines—to build re liable, high- performance network environments for client sites

• Manage use r onboarding and offboarding for c lients such as Biscuitville, Sas ser Restorations, and TRS Law, using Active Directory to create accounts, reset passwords, and perform es sential user management tasks

SECURITY TECHNICIAN AUG 2023 – JUN 2024

NETcom Cabling and Security Systems, Inc

• Profic ient in installing, terminating, and testing data and fiber optic cables

(CAT5/CAT6), ensuring high- performance connectivity and compliance

• Skilled in configuring and organizing IT c losets, including the structured installation of access points, network switches, and server hardware

• Experienced in the installation and wiring of security systems, including REX (Request- to- Exit) devices and card readers, using techniques such as wall fishing, J- hooks, cable trays, and bean c lamps for efficient cable management.

• Adept at installing a wide range of IP surveillance cameras from leading brands inc luding XACT Vis ion, Illus tra, Axis, Software House, Honeywell and Cisco IT FIELD TECHNICIAN OCT 2021 – AUG 2023

NETcom Cabling and Security Systems, Inc

• Ins talled and configured wireless access points (WAPs), network switches, routers, monitors, and display screens to enhance network re liability and user experience

• Performed hardware ins tallations on Ne tgear and Cisco switches, demons trating in- depth knowledge of network configuration and optimization

• Deployed and supported VoIP phone systems, ensuring seamless communication through proper configuration of protocols and technologies

• Diagnosed and resolved connectivity is sues on- s ite, improving system uptime and c lient satisfaction

• Collaborated with cross- functional teams during field ins tallations to meet project deadlines and technical requirements

PROFESSIONAL PROFILE

IT Support Specialist with over four years of hands- on experience delivering technical support, deploying network infras tructure, and managing end- user systems in both field and remote environments. Proven expertise in configuring hardware, resolving software is sues, and maintaining secure, high- performance networks. Known for a proactive approach, effective communication, and the ability to streamline IT operations while ensuring c lient satisfaction. Committed to continuous learning and adapting to new technologies to deliver reliable, forward- thinking support solutions.

(336) 340- 4459

*************@*****.***

Greensboro, NC 27406

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