Project Engineering, Technical support
Resume:
Bobby Morgan
Irmo, SC *****
********@*****.***
PROFESSIONAL SUMMARY
I am a dedicated professional with several years of experience in information technology. I collaborate well with others and lead with a "team first" mentality. My time in the industry has been primarily working with medium sized businesses and municipal governments in SC, NC, GA, and TN. As a Project engineer, I’ve had the pleasure of implementing and maintaining several technology products for variable use cases across both the private and public sector. While my skillset focuses primarily on technology, I appreciate most of all providing solutions to users and empowering them through training and teaching to utilize technology safely and efficiently.
SKILLS
- Team collaboration and coordination
- Communicating with service and hardware vendors
- Personnel management and training
- Security product management (Mail filtering, Phishing training, DNS based web filtering)
- Hypervisor configuration/deployment
- Azure Active Directory (Entra ID)
- Active Directory Domain Services
- Office 365 product management/implementation
- VOIP Phone System Management
- MDM implementation and management
WORK HISTORY
PROJECT ENGINEER 03/2019 to 1/2025
VC3 Columbia, SC
Designing, building, and implementing network and server environments to meet customer’s needs.
Deploying hardware at customer sites.
Management of services such as email, computer access, office applications etc.
Recording hours, billing within a project budget scheme.
Communication with customers regarding their products and implementation schedule
Designing and distributing end user documentation, working with users to ensure they can fully utilize their technology resources.
Training users in cyber-security, and online best practices.
FCR (FIRST CALL RESOLUTION) ENGINEER 03/2018 to 03/2019
VC3 SC
Direct customer IT support and troubleshooting
Time management, answering phones, working internal issues as well as customer issues.
Traveling, deploying hardware.
Training new team members
SITE/IT SERVICE MANAGER 05/2017 to 03/2018
Brightstar Care, Lexington/West Columbia Branch Lexington, South Carolina
Performed Job Interviews for healthcare staff.
Managed Network and computer environment.
Performed filing and organizational duties to maintain HIPPA compliance.
Opening and closing the office.
Transporting and working with patients to provide care when short staffed.
EDUCATION
Bachelor of Arts Early Childhood Education 05/2017
University of South Carolina, Columbia, SC
MORE ABOUT ME
Eagle Scout
Photographer
Graphic artist (2d design)
Musician (Guitar and Vocal)
National Honors Society member (USC)
Production Director (Rosewood Community Church)
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