Call Center High Volume
Resume:
LASHON WILLIAMS
Arlington, TX 76002
Email: *********@*****.***
OBJECTIVE
Seeking a challenging position in a professional team environment, this will effectively utilize my skills for organization and attention to details. Opportunities for professional growth and advancement are greatly desired.
WORK EXPERIENCE
Present-06/2013 Aerotek (Credit Watch)
Collector I
Received, responded to and resolved consumer telephone inquiries regarding charged off credit accounts in high volume call center.
Participated in outbound and inbound calling campaigns.
Serviced several types of calling campaigns including; third party purchased medical bills, student loans, and city citations.
Created and negotiated options to help clients cure delinquent accounts.
Maintained departmental quality, attendance, and productivity.
03/2013-10/2011 Changin Facez LLC.
Store Manager
Performed Daily duties such as; Opening, maintaining, and closing store location.
Managed 1 to 3 Employees Daily.
Utilized Microsoft Excel, Word & PowerPoint to maintain accounting, inventory, and marketing for store products.
Successfully Sold Designer Cosmetic Products to investors and Customers on a daily basis, and consistently increased daily quotas by an average of 10 to 15 sales.
10/2010-04/2009 FEDERAL CREDIT CORP.
Collector II
Received, responded to and resolved consumer telephone inquiries regarding charged off credit accounts in high volume call center.
Participated in outbound and inbound calling campaigns.
Serviced several types of calling campaigns including; third party purchased fitness accounts, credit card, and cell phone companies.
Created and negotiated options to help clients cure delinquent accounts.
Maintained departmental quality and productivity
03/2009-06/2008 M.E.I. INC
Collector I
Received, responded to and resolved customers’ telephone inquiries regarding auto loans in high volume call center.
Participated in outbound and inbound calling campaigns.
Created and negotiated options such as; repayment plans, payment deferments, and payment reductions to help clients cure delinquent accounts.
Maintained departmental quality and productivity standards.
12/2008-09/2007 B & D DAYCARE
Administrative Assistant
Received inbound calls from clients to setup payment arrangements for childcare.
Opened/Closed business daily.
Provided transportation, and food for children in at daycare.
09/2007-08/2006 TRIAD FINANCIAL
Customer Service Assistant
Provided assistance to customers regarding Payments and payment options such as; extensions, rewrites, loan modifications, payment errors etc.
Maintained departmental quality and productivity
Received, responded to and resolved consumer telephone inquiries regarding auto loan accounts in high volume call center.
03/2007-05/1992 HIBBLERS USED CARS
Receptionist
Provided services to company regarding bookkeeping, receiving and processing applications for loans.
Completed clerical work such as; such as sending letters, faxing verifications, creating flyers.
Assisted customers with payments and payment options such as; collecting on past due accounts,
Negotiated payment options, and extensions.
EDUCATION
1986-1983 P. L. Dunbar High School
Banking and Financial Systems
Business Administration courses taken
References are available upon request.
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