Technical Support Active Directory

ALLEN SMITH

Milpitas, ***** CA 408-***-**** *****.*****@**************.*** WWW: www.linkedin.com/in/allensmith41/

Professional Summary

Highly skilled IT Engineer with extensive experience in managing and optimizing IT infrastructures for high availability and performance. Expertise in providing technical support, system configuration, and troubleshooting across diverse environments, including Windows desktops and servers, ERP systems (NetSuite, Concur, Arena), and network hardware. Proficient in Active Directory, Azure, VMware, and both LAN/WAN administration. Experienced in leading IT projects, managing cross-functional teams, and delivering effective solutions to complex technical challenges. Strong background in driving continuous improvement initiatives, ensuring operational efficiency, and supporting seamless migrations and system upgrades. Proven ability to deliver exceptional user support and maintain a solution-focused work environment.

Skills

Leadership & Mentoring

Network Administration

Migration & System Upgrades

ERP Systems Support

Problem Solving

Adaptability

VMware & Virtualization

Communication

Windows Server & Desktop Support

Collaboration

Customer Service

Active Directory & Azure Administration

Professional Experience

Sr. IT Analyst 08/2022 to 03/2025

Kateeva, Inc. Newark CA

Ensured all users were equipped with the necessary tools and resources for their roles, managing equipment allocation for new hires and returns from departing employees.

Provided technical support for Windows desktop and server environments, ensuring smooth system operations and resolving issues promptly.

Delivered ERP system support for NetSuite, Concur, and Arena, troubleshooting and maintaining system functionality for end users.

Managed network troubleshooting for SharePoint, Firewall, and VPN issues, while overseeing user interactions with Azure, Active Directory (AD), Office 365, and Exchange.

IT Analyst 2 03/2022 to 08/2022

AppleOne Fremont CA

Delivered first and second-level tier support for Alameda County Water District, troubleshooting technical issues and improving user satisfaction.

Contributed to project improvements, including optimizing the ticketing system and managing inventory and equipment ordering.

Coordinated account, cell phone, and computer setup for new users, and handled deactivation and equipment retrieval for departing employees.

Administered Active Directory, Organizational Units (OUs), and collaborated with SMEs to resolve complex technical issues and support software testing.

Installed, Configured, and troubleshooted software like Office 365, CAD, and Office Estimator.

Sr. Field Support Technician 01/2021 to 01/2022

APEX Systems Menlo Park CA

Provided technical support to the School of Medicine and Stanford Medical Campus, including hospitals, ensuring prompt resolution of issues.

Imaged and configured Mac and Windows 10 laptops and desktops for user deployment, ensuring compatibility with system requirements.

Managed machine naming and integration into Windows Active Directory for seamless device management and network access.

Collaborated with cross-functional teams to address complex technical issues and troubleshoot Mac OS, Windows 10, iPhones, and Android devices.

Installed and trained newer users of Office 365.

Senior IT Analyst 01/2014 to 01/2020

OFFICE DEPOT Fremont CA

Provided technical support for software, hardware, and connectivity issues in a Windows enterprise environment, ensuring timely resolution of mission-critical application issues.

Supported Windows 7 & 10, MS Server 2003-2019, and VMware 5 and 6, utilizing tools like Windows PowerShell, SCCM, Active Directory, and LDAP services.

Managed Group Policy configurations and collaborated with the network team to troubleshoot, install, and maintain networking equipment.

Led national efforts to transition from Windows 7 to Windows 10 and provided support for iOS and Android apps, troubleshooting email and other job-related applications.

Computer Support Specialist 01/2013 to 01/2014

GLOBAL FOUNDRIES Milpitas CA

Planned and executed hardware, software, and peripheral equipment installations and repairs, adhering to project design and installation specifications.

Maintained detailed records of daily data communication, issues, remedial actions, and installation activities, providing updates on completion and bugs.

Managed the migration of Windows XP machines to Windows 7, improving system performance and work efficiency.

Developed and enforced migration procedures and policies, ensuring successful and productive transitions, including support for Mac laptop migrations.

Education

Master of Information Technology (MIT): Internet Security

American Intercontinental University Hoffman Estates, IL

Bachelor of Information Technology (BIT): Internet Security

American Intercontinental University Hoffman Estates, IL

Graduated summa cum laude

Dean's List

GPA: 4.0

Certifications

Microsoft Certified Professional (MCP), NT

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