IT Systems Administrator

JOSEPH DAWSON

Joseph's email • 616-***-**** • LinkedIn Profile

SUMMARY

With a proven track record in navigating the rapidly evolving technology landscape, I continuously seek to stay updated on the latest trends and advancements. My expertise lies in identifying and addressing current and potential issues within IT systems, with a focus on enhancing functionality and driving cost savings. I bring a proactive approach to problem-solving that benefits both individual and team settings, aligning technical solutions with strategic goals to maximize efficiency and impact

EXPERIENCE

Wesco Inc, SD WAN Network Administrator

2025 – 2025

Managed and installed SD WAN Network infrastructure using Forti Gate products

Assisted help desk with tier 3 support

Maintained an inventory catalog of machines needed for each location.

CBTS, Network Engineer I

2023 - 2024

Manage the internal network at CBTS in Muskegon, MI for General Electric- GE Aerospace manufacturing, security systems, and specialized technologies

Collaborate with cross-functional teams to optimize network performance Ensure the protection and confidentiality of the OTN

Implement security protocols and environmental controls Troubleshoot network issues efficiently

IWIS, Information Technology Support Analyst

2022 - 2023

Managed user accounts in Active Directory

Created and initiated user-friendly installation instructions

Successful negotiations in external company contracts which maximized company cost savings over $1,000/mo (i.e. printing and WIFI services)

Selig Group, Information Technology Specialist

2021 - 2022

Management of Ubiquiti Networks, Micro sale, and Logitech POS systems, 3cx VOIP phones, NVR Services, CAT 6 structured cabling, Paxton door security, Logmein.com remote access, and Monday.com ticketing service.

Worked within a small team of Tech Specialists to install networks, run structured cabling, and troubleshoot everything from basic help desk tasks to advanced network outages

Baker Honda, Information Technology Support Technician

2021 - 2021

PC upgrades, setting up user accounts in AD, ShoreTel VOIP, and ConnectWise Remote support. I also tested, documented, and implemented technologies based on user or system design specifications

EDUCATION

ITT Technical Institute

Bachelor's • Information Systems Security

ITT Technical Institute

Associate's • Computer Networking Systems

SKILLS

Fortinet • Cisco Meraki • Ubiquiti Networks • Plex • HP and Dell servers • Windows OS and servers • Linux • Mac OS • Active Directory • OKTA • Sentinel One

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