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Customer Service Technical Support

Location:
Edmond, OK
Posted:
June 05, 2025

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Resume:

Jhanta Gaines

Oklahoma City, OK *****

***************@*****.***

+1-405-***-****

Professional Summary

I have been a Customer Service Representative who assisted clients with billing issues as well as payment information. I assisted customers with technical support as well. I also have data entry experience. I've worked as a General Clerk 2 where I processed applications for the affordable health care plan. The type of job I am interested in is customer service provider or data entry. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Customer Care Associate

Health Care Services Corporation-Oklahoma City, OK February 2025 to April 2025

I assisted members with questions regarding their health insurance plan. I also assisted with medication coverage and cost. I assisted with patient care and finding doctors who are in network. Customer Service Associate

Archon Resources-Noble, OK

October 2024 to January 2025

I took applications for the LIHEAP program

House Manager

MCCALLS CHAPEL-Oklahoma City, OK

May 2020 to July 2024

I assist clients with daily living skills. I have worked with high functioning clients as well as low functioning clients. I am the House Manager of the house that I currently work in. I am also the Health Care Coordinator.

Technical Support Representative

Sprint-Oklahoma City, OK

February 2020 to June 2020

I am considered a technical support representative. I assist customers with issues regarding their phone or electronics, such as tablets, watches, and car devices. I also take payments and apply it to their account. I also give credits when applicable. I go over customers bill with them as well. General Clerk II

Serco-Lawton-OK

October 2018 to April 2019

I processed applications for the affordable health care plan through the Health Insurance Marketplace. Customer Service Representative

DELL NTT Data-Oklahoma City, OK

September 2017 to November 2017

I worked as a customer service provider for the Mass Health at Dell. It was through the affordable health connector. I assisted with any questions the customer might have as well as buying their premium every month.

Customer Service Representative

Williams-Sonoma, Inc-Oklahoma City, OK

August 2016 to November 2016

I assisted customers with taking orders from off online or thru the catalog. I also applied credits when necessary. I issued replacements and exchanges as well. Customer Service Provider

Sitel-Norman-OK

May 2016 to August 2016

I work in cardholder services. I assist cardholders with balance consolidations, credit balance inquiries, payments, lost or stolen cards, disputes, fraudulent activity, anything credit card related. I've received 100% from quality. I have an acceptable average handle time. Claims Representative

Farmers Insurance-Oklahoma City, OK

September 2014 to January 2016

Responsibilities

I assisted customers with claim inquiries. I set up rental reservations when needed. Accomplishments

I provided excellent customer service.

Skills Used

I provided excellent customer service.

Habilitation Training Specialist

Chickasha Opportunity Center-Lawton, OK

October 2012 to September 2013

Responsibilities

I assisted clients with daily living skills.

Accomplishments

I became a Health Care Coordinator and a house manager. Skills Used

I was CPR certified and first aid certified. I was able to pass medicine to clients as well. Habilitation Training Specialist

Community Access-Lawton, OK

November 2009 to July 2012

Responsibilities

I assisted clients with daily living skills.

Accomplishments

I became a house manager.

Skills Used

I was CPR certified and first aid certified. I was able to pass meds to clients. bus monitor Bus Monitor

Lawton Public Schools-Lawton, OK

November 2007 to May 2009

Responsibilities

I sat on the bus and made sure the safety of the children on the bus was accurate. I also buckled up wheelchairs when accessible.

Accomplishments

I love working with children. The children were happy to see me. Skills Used

I learned how to use seatbelts the accurate way.

Customer Service Representative

Affinitas-Lawton-OK

April 2006 to October 2007

Responsibilities

I was a customer service representative for a cable inbound call center. I troubleshooted cable issues. I also took payments over the phone and assisted clients with billing inquiries. I worked on help desk as well.

Accomplishments

I learned how to deal with angry customers.

Skills Used

I learned how to keep calm and be patient.

Housekeeper

MacMahon Tomlinson Nursing Center-Lawton, OK

August 2004 to January 2006

Responsibilities

I assisted with laundry some days, but I cleaned rooms. I took out trash, cleaned bathrooms, swept and mopped, vacuumed, dusted, etc.

Accomplishments

I kept the facility clean and tidy.

Skills Used

I met a lot of residents and made their living quarters clean and healthy. Cashier

Walmart-Lawton, OK

July 2001 to October 2002

Responsibilities

I assisted customers with bagging items. Correctly giving change and processing payments on credit or debit cards or checks.

Education

High school diploma

Eisenhower High School - Lawton, OK

August 1997 to May 2000

Skills

• Call Center

• Customer Service (10+ years)

• Cash Handling

• Customer Care

• Organizational Skills

• Senior care

• Microsoft Windows

• Experience with Children

• Filing

• Technical Support (2 years)

• Crisis intervention

• Software Troubleshooting

• Scheduling

• Customer Support

• Troubleshooting

• CSR

• Hts (5 years)

• Care plans

• 10 Key Calculator (10+ years)

• Computer skills

• Medication Administration

• Housekeeping (3 years)

• Special education

• Sales

• Excel

• Microsoft Word (10+ years)

• Help Desk

• Data Entry

• Receptionist

• Communication skills

• Desktop Support

• Organizational skills

• Childcare

• Clerical Experience

Certifications and Licenses

Driver's License

First Aid Certification

CPR Certification



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