Customer Service Technical Support
Resume:
Jhanta Gaines
Oklahoma City, OK *****
***************@*****.***
Professional Summary
I have been a Customer Service Representative who assisted clients with billing issues as well as payment information. I assisted customers with technical support as well. I also have data entry experience. I've worked as a General Clerk 2 where I processed applications for the affordable health care plan. The type of job I am interested in is customer service provider or data entry. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Care Associate
Health Care Services Corporation-Oklahoma City, OK February 2025 to April 2025
I assisted members with questions regarding their health insurance plan. I also assisted with medication coverage and cost. I assisted with patient care and finding doctors who are in network. Customer Service Associate
Archon Resources-Noble, OK
October 2024 to January 2025
I took applications for the LIHEAP program
House Manager
MCCALLS CHAPEL-Oklahoma City, OK
May 2020 to July 2024
I assist clients with daily living skills. I have worked with high functioning clients as well as low functioning clients. I am the House Manager of the house that I currently work in. I am also the Health Care Coordinator.
Technical Support Representative
Sprint-Oklahoma City, OK
February 2020 to June 2020
I am considered a technical support representative. I assist customers with issues regarding their phone or electronics, such as tablets, watches, and car devices. I also take payments and apply it to their account. I also give credits when applicable. I go over customers bill with them as well. General Clerk II
Serco-Lawton-OK
October 2018 to April 2019
I processed applications for the affordable health care plan through the Health Insurance Marketplace. Customer Service Representative
DELL NTT Data-Oklahoma City, OK
September 2017 to November 2017
I worked as a customer service provider for the Mass Health at Dell. It was through the affordable health connector. I assisted with any questions the customer might have as well as buying their premium every month.
Customer Service Representative
Williams-Sonoma, Inc-Oklahoma City, OK
August 2016 to November 2016
I assisted customers with taking orders from off online or thru the catalog. I also applied credits when necessary. I issued replacements and exchanges as well. Customer Service Provider
Sitel-Norman-OK
May 2016 to August 2016
I work in cardholder services. I assist cardholders with balance consolidations, credit balance inquiries, payments, lost or stolen cards, disputes, fraudulent activity, anything credit card related. I've received 100% from quality. I have an acceptable average handle time. Claims Representative
Farmers Insurance-Oklahoma City, OK
September 2014 to January 2016
Responsibilities
I assisted customers with claim inquiries. I set up rental reservations when needed. Accomplishments
I provided excellent customer service.
Skills Used
I provided excellent customer service.
Habilitation Training Specialist
Chickasha Opportunity Center-Lawton, OK
October 2012 to September 2013
Responsibilities
I assisted clients with daily living skills.
Accomplishments
I became a Health Care Coordinator and a house manager. Skills Used
I was CPR certified and first aid certified. I was able to pass medicine to clients as well. Habilitation Training Specialist
Community Access-Lawton, OK
November 2009 to July 2012
Responsibilities
I assisted clients with daily living skills.
Accomplishments
I became a house manager.
Skills Used
I was CPR certified and first aid certified. I was able to pass meds to clients. bus monitor Bus Monitor
Lawton Public Schools-Lawton, OK
November 2007 to May 2009
Responsibilities
I sat on the bus and made sure the safety of the children on the bus was accurate. I also buckled up wheelchairs when accessible.
Accomplishments
I love working with children. The children were happy to see me. Skills Used
I learned how to use seatbelts the accurate way.
Customer Service Representative
Affinitas-Lawton-OK
April 2006 to October 2007
Responsibilities
I was a customer service representative for a cable inbound call center. I troubleshooted cable issues. I also took payments over the phone and assisted clients with billing inquiries. I worked on help desk as well.
Accomplishments
I learned how to deal with angry customers.
Skills Used
I learned how to keep calm and be patient.
Housekeeper
MacMahon Tomlinson Nursing Center-Lawton, OK
August 2004 to January 2006
Responsibilities
I assisted with laundry some days, but I cleaned rooms. I took out trash, cleaned bathrooms, swept and mopped, vacuumed, dusted, etc.
Accomplishments
I kept the facility clean and tidy.
Skills Used
I met a lot of residents and made their living quarters clean and healthy. Cashier
Walmart-Lawton, OK
July 2001 to October 2002
Responsibilities
I assisted customers with bagging items. Correctly giving change and processing payments on credit or debit cards or checks.
Education
High school diploma
Eisenhower High School - Lawton, OK
August 1997 to May 2000
Skills
• Call Center
• Customer Service (10+ years)
• Cash Handling
• Customer Care
• Organizational Skills
• Senior care
• Microsoft Windows
• Experience with Children
• Filing
• Technical Support (2 years)
• Crisis intervention
• Software Troubleshooting
• Scheduling
• Customer Support
• Troubleshooting
• CSR
• Hts (5 years)
• Care plans
• 10 Key Calculator (10+ years)
• Computer skills
• Medication Administration
• Housekeeping (3 years)
• Special education
• Sales
• Excel
• Microsoft Word (10+ years)
• Help Desk
• Data Entry
• Receptionist
• Communication skills
• Desktop Support
• Organizational skills
• Childcare
• Clerical Experience
Certifications and Licenses
Driver's License
First Aid Certification
CPR Certification
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