Administrative Assistant Scheduling Coordinator

Jennifer L. Vanchina

Clinton Township, MI 586-***-****

www.linkedin.com/pub/jennifer-vanchina/55/669/0/

***********@*****.***

Objective: To be in a position that will allow me to grow personally and professionally.

Professional Qualifications

Communication and interpersonal relationship skills, multitasking and self-starter

Knowledge in HIPAA and regulations

Medical Terminology

Adapt to new situations and concepts quickly while working under high stress situations

Strong prioritization and organization skills

Computer Skills: Electronic Health Records (EHR), Outlook, Microsoft Office, All Scripts software, C-Snap, MedNet One, Well Centives, BCBSMi, KRONOS, Einstein II

A strong team player, enjoy working both in groups and alone

Education

Baker College of Clinton Township

Associate of Applied Science; Medical Administrative Assistant graduated 2011

Bachelor of Science in Healthcare Administration graduated 2021 with Academic Honors

Work Experience

Henry Ford Health Systems BestChoice Central Float Pool, Detroit MI

Lead Scheduling Coordinator and Trainer –July 2014-Current

While working remote created process for staffing office to assure smooth transition

Focus and attention on system mass vaccination clinic protocol and staffing, reorganized and reprioritize daily as pandemic conditions and supply of vaccine changes daily

Created and implemented processes for the first corporate float pool at Henry Ford Health System

oFully trained in all staffing processes at all HFHS facilities

oFully train new staff in systems and processes

Interview new staffers and help make the decision in hiring

oCreated interview questions for new staffers pertaining to the position

Manage and make BestChoice staffing schedule making sure all shifts a covered and everyone has needed time off without going into overtime

Leader of BestChoice staffing office, and attend off site meeting with Director of Operations to make decisions on process’s and decisions made for the company

Scheduling for RN’s, PT’s, OT’s LPN, NA’s (includes hospital and ambulatory staffing) at all HFHS health system locations

Proficient in KRONOS Workforce and Einstein II scheduling software

Make sure RN’s have all qualifications needed before deploying at desired locations

Maintain relationships with all four Henry Ford hospitals staffing offices and ambulatory sites on a regular basis stay in contact with them

Explain BestChoice policies and requirements to sites that are in need of help (this involves frequent contact with locations in need)

Developed many documents and processes for BestChoice staff to help in the job process

Developed maintain and organize workflow processes and created resource binder to orient new staffers this ensure job flow to run smoother

Attend meetings with HFHS locations to maintain better understanding of needs and work together to organize a smooth way to work for both locations

Work on call for off hours to maintains staffing

Maintain log to ensure all staff have correct position numbers and pay rates

Maintain payroll for over 600 employees’

oprocess corrections and submit timecards, answer all needed concerns

Hallmark Healthcare Solutions (Henry Ford Health Systems Central Float Pool), Detroit MI

Scheduling Coordinator/Team Trainer: March 26th, 2013- July 2014

Scheduling for over 300 Registered Nurses (RN) for over 80 Ambulatory sites and all four Henry Ford Hospital locations

Collaborated with Henry Ford Health Systems facilities to coordinate staffing needs on a daily basis, while maintaining hours worked by specific RN booked

Coordinated staff for EPIC EMR Go-Live for HFHS

Proficient use of Einstein2 and Optilink systems and KRONOS

Worked with time keeping in KRONOS and Einstein2

Maintained database by entering license & certifications in scheduling system Einstein2

Coordinate schedule for in house staff members

Built and maintain spread sheets used in office daily

Manage multi-line phones while scheduling RN’s and answering any concerns

Maintained emails in Outlook and respond to employees and managers with any concerns or issues

Assist recruitment on cold calls for new nurses

Developed workflow processes and created resource binder to orient new staffers

Train all new staff members that come on board

Work on call for off hours so staffing can still be maintained

Renaissance Medical Equipment, Warren MI

Customer Service Representative: March 2007-February 2010

Manage multi-line phones while taking and setting up medical orders and Durable Medical Equipment (DME) orders

Medical billing: worked rejection end and sent out statements to insurance

Problem solving for patients and insurance companies

Trained patients how to correctly use DME equipment in depth

Responsible for respiratory orders including Oxygen, CPAP, and Nebulizers

Handled orders for medical equipment from suppliers

Worked with large variety of insurance carriers to obtain authorizations and verification of coverage

Certifications and Achievements

Lead in Customer Service intakes monthly reports 92% of the time

VGM-U Certifications- Online learning to further knowledge of the health care industry. (www.vgmu.com)

Organized agenda and led employee training seminars on CPAP equipment and usage

Organized and created employee training manuals

Bachelor’s degree with Academic Honors (Cum Laude)

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