It Operations Information Technology

Luis Jimenez

Email: ***********@*****.***

Phone: 813-***-****

LinkedIn: www.linkedin.com/in/luis-jimenez-usf2025 Location: Tampa, FL

SUMMARY:

Soon-to-be IT graduate from the University of South Florida with hands-on experience in Linux, networking fundamentals, and system administration through coursework and projects. Strong at troubleshooting, collaborating with teams, and communicating technical ideas clearly. Eager to contribute to IT operations and grow in managing enterprise-level systems. Looking to build real-world experience with server builds, backups, and user account management in a professional environment. AREAS OF EXPERTISE:

• System Assembly & Virtualization • Team Collaboration

• Foundational Networking Knowledge • Technical Communication

• Entry-level IT Operations • Problem Solving

EDUCATION:

Bachelor of Science in Information Technology Tampa, FL Expected May.2025 University of South Florida

• Cumulative GPA: 3.60/4.00

Relevant Coursework: DevOps, Advanced Databases, IT Concepts, Foundations of Cybersecurity, Computer Networks, Object-Oriented Programming, Advanced Program Design, Penetration Testing, System Integration and Architecture, Cloud Computing, Web Design, System Administration and Maintenance, Capture the Flag, Linux Command Line Interface Programming Languages: Java, C, Rust, SQL, Python, C# Tools: Linux Command Line, Wireshark, Putty, Visual Studio Code, PyCharm, Nmap, Notepad++, Oracle VirtualBox, Visual Studio 2022, Kali Linux

Certifications: Microsoft Office Specialist (Word, Excel, PowerPoint, Outlook) Languages: English (Fluent), Spanish (Fluent)

WORK EXPERIENCE:

Digital Personal Shopper Walmart Tampa, FL Mar. 2021 - Present

• Utilize proprietary software to efficiently fulfill online customer orders while ensuring product quality.

• Deliver exceptional customer service when dispensing orders to customers or delivery drivers.

• Collaborate with team members to meet daily order fulfillment goals. Sales Floor Associate Home Goods Tampa, FL Aug. 2018 - Jun. 2020

• Maintained store cleanliness and organized displays to prepare for daily operations.

• Assisted customers with locating items, loading vehicles, and providing top-notch service.

• Managed the collection and organization of shopping carts to ensure customer accessibility.

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