Customer Service Representative

Chantia Aubert

Experienced customer service representative/Healthcare

Chicago, IL

Professional Summary

** ***** ** *** ******** service representative experience and skills and 15 years of patient support experience and health care Administration skills

Authorized to work in the US for any employer

Work Experience

Account Representative

Discover Financial Services-Chicago, IL

April 2024 to Present

Answering inbound calls from discover credit card holders making payments on their credit card accounts adding additional items to the account opening accounts and closing accounts. Remote healthcare advocate

Oak Street Health-Remote

July 2022 to Present

Answering inbound calls from patients scheduling doctors appointments and clinical transportation verifying insurance faxing diagnostic reports and referrals following Hippa guidelines aidet services also messaging nurses and doctors on and off duty

Pvt. Duty healthcare provider

Turley inc.-Chicago, IL

February 2020 to Present

Live-in caregiver assisting with everyday life activities cooking bathing cleaning shopping and outdoor activities administering medications over-seeing patient with first stages of dementia and daily documentation to family and doctors of patients behaviors and well being Direct Support Professional

El Valor-Chicago, IL

April 2019 to Present

Assisting daily activities with the developmental and physically handicapped in a cila icf/dd community home passing of medications /cpr and vitals daily reports and documentations of daily progress and activities of the residents and prior authorizations Pharmacy Technician

Scripts rx pharmacy-Chicago, IL

November 2014 to May 2018

Customer service Taking inbound calls refilling medications for dermatology patients prior authorizations processing insurance claims and credit card payments. Customer Service Representative

Dash-Chicago, IL

December 2017 to April 2018

Customer service Answering inbound calls and taking payments for bank of america customers paying on credit card bills

Customer Service Representative

Matchem food and party suppliers-Chicago, IL

September 2016 to July 2017

Customer service and data entry taking inbound calls and orders processing credit card payments. Bartender

Kozy korner sports bar and grill-Chicago, IL

April 2012 to May 2016

Customer service serving beverages and food and prepping food cash handling stock inventory processing credit card payments light janitorial duties. Receptionist

London Bridge Daycare-Chicago, IL

January 2008 to April 2012

Customer service Data entry filing faxing answering multiple phone lines stock inventory cash handling registry of students.

Clerk/ Housekeeper

Toledo Hotel-Chicago, IL

December 2004 to January 2008

Customer service Registry of guest cash handling stock inventory switchboard operator cleaning of rooms and laundry aide processing credit card payments data entry switchboard operations. Bill Collector

HARVARD COLLECTION SERVICES-Chicago, IL

October 2002 to November 2004

Collecting 3rd part debt from credit cards from banks cash handling data entry customer service Customer Service Representative

Discover Credit Card-Niles, IL

January 2001 to October 2002

Customer service/collections 1st party credit card debt from discover credit card customers. Customer Service Representative

T.T.C-Evanston, IL

January 1999 to January 2001

Customer service inbound call center for sears customers. Education

High school or equivalent in CUSTOMER SERVICE

Kennedy King College - Chicago, IL

January 2007 to July 2008

High school diploma

High school in Computer science

Skills

• Laundry

• Medical office experience

• Clerical experience

• Resident's rights

• Multi-line Phone Systems

• Crisis intervention

• Home & community care

• Patient observation

• Clinic

• Computer Science

• ERP systems

• Windows

• Typing

• Hippa

• Meditech

• Phone etiquette

• Typing

• Security

• Sales

• Sales support

• Skilled nursing facility

• Corrections facility medical clinic

• Transportation management systems

• Salesforce

• Account management

• Pharmacy Technician Experience

• Healthcare

• Microsoft Dynamics GP

• Teaching

• HIPAA

• Filing

• EHR systems

• Vital signs

• Leadership

• Computer literacy

• Conflict management

• Phone Etiquette

• Medical records

• Jira

• Outbound calling

• E-commerce

• Training & development

• Order entry

• Medical office experience

• Insurance Verification

• Data entry

• Analysis skills

• Outpatient

• Collections

• Documentation review

• AI

• Medical terminology

• Accounts payable

• EMR systems

• Lead generation

• Microsoft Office

• Microsoft Access

• Front desk

• Customer support

• Epic

• Experience with children

• Claims

• Care plans

• Computer skills

• Zendesk

• SharePoint

• Administrative experience

• Customer service

• Supervising experience

• Human resources

• Medical records

• Intake

• Clerk

• Google Suite

• Patient monitoring

• Pricing

• English

• Cash register

• Receptionist

• Word processing

• Customer service

• CRM software

• Accounts receivable

Certifications and Licenses

RHIT

Present

Certified Home Health Aide

Pharmacy Technician License

Pharmacy Intern License

CPR Certification

RN License

PERC Card

First Aid Certification

LPN

BLS Certification

December 2023 to December 2034

Epic Certification

Certified Recovery Specialist

Additional Information

Skills

Customer Service (10+ years), prior authorizations (1 year), Healthcare (HIPPA) (5 years), Insurance claims and processing (4 years), Receptionist (6 years), Front desk clerk (4 years), Collections (FDCPA)

(10+ years), Security (1 year), Call Center

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