Quality Assurance Software

Jim Hinson - Greensboro, NC *****

Jim Hinson

***.******@****.*** 704-***-**** LinkedIn

Accomplished engineering leader with over 15 years of experience in software quality assurance and leadership.

Proven track record of implementing innovative strategies that optimize software quality and efficiency.

Built, upgraded and replaced test automation frameworks improving quality and delivery times. AREAS OF EXPERTISE`

Technical: Cypress, Postman, SQL, REST Assured/API Testing, Java, Jenkins, Maven, TestNG, Git, Protractor, Studying AI Test Automation with Playwright MCP

Leadership: Mentorship/coaching, Agile, Team management, Requirements gathering, Scope and Priorities, Stakeholder engagement, Process improvement, Vendor oversight, Team ownership of testing PROFESSIONAL EXPERIENCE

Panzura – Hybrid Multi-Cloud Products 2022 –2024

Director Quality Assurance (2023 – 2024)

• Developed SQA roadmap including objectives, scope, and priorities, establishing QA KPIs that improved project alignment.

• Achieved a 75% reduction in hot patch delivery time by implementing sanity test automation.

• Cut legacy test automation failures by 50%, reducing sprint hardening time by 20%.

• Led a team of 20 quality engineers to deliver high-quality software introducing tools like peer test reviews, test automation code reviews, and onboarding documentation. QA Architect Manager (2022 –2023)

• Drove creation of customer environment simulations, improving accuracy of test results.

• Collaborated with cross-functional teams to align QA processes with project goals, increasing overall project efficiency.

• Created test strategies for large features and projects. Bread Financial – Fintech 2021 - 2022

Engineering Manager, Quality Engineering

• Hired, led and mentored QE Team of 9 Domestic and International Engineers to deliver better quality faster through in-sprint testing and automation using Cypress, Playwright, and K6, improving software quality.

• Improved team collaboration and transparency through team ownership of testing and JIRA improvements.

• Delivered first Virtual Card solution enabling customers to obtain a single use VISA at point of sale.

• Obtained U.L. certification for both Android and iOS devices.

• Collaborated with the release team to automate deployment of microservices.

• Partnered with product development teams to resolve quality issues. WebAssign / Cengage - Educational Software 2018 –2021 Lead Software Development Engineer in Test

• Mentored testers on six Agile Scrum teams to shift-left, adopting team ownership of testing, which improved test coverage and reduced defect rates.

• Led implementation of a comprehensive test strategy using REST Assured/Java for API testing and Cypress for end-to-end test automation, leading to more efficient and reliable testing processes.

• Collaborated with DevOps team using Jenkins to implement CI/CD and manage multiple test environments: Dev, Integration, Staging, and Production, which streamlined deployment processes.

• Automated testing of all new features in sprint using Cypress and REST Assured with Java, which accelerated the testing process and ensured timely feature releases.

• Reviewed unit tests with development to verify coverage with integration and end-to-end test automation, enhancing test reliability and code quality.

Jim Hinson - Greensboro, NC 27410

• Created, reviewed and executed manual and automated test scripts ensuring compliance with internal and external requirements using SQL to verify test results. Achieve 3000 - Educational Software 2015 - 2018

QA Manager

• Drove the reduction in test automation flakiness, creating a robust, reliable tool that saved the company over $180,000 annually by replacing manual release testing.

• Cut release testing duration from 2 days to 2 hours, enhancing software deployment efficiency through the optimization of testing processes and automation techniques.

• Led the development of international engineering teams, mentoring leaders to successfully deliver a Spanish version of Smarty Ants educational game.

• Used Sikuli to automate testing of Smarty Ants educational game.

• Mentored manual testers into Automation Engineers, enhancing team capabilities and improving testing efficiency.

Technology Concepts and Design, Inc (TCDi) - Legal Industry 2010 - 2015 QA Manager

• Led a company-wide initiative to improve testing processes, which enhanced software reliability and increased user satisfaction.

• Developed a Selenium/Java-based test automation framework from scratch, identifying and resolving critical software scaling usability issues, improving product stability.

• Implemented JIRA for comprehensive bug and feature tracking achieving unprecedented transparency across the company.

• Built a Quality Assurance team and automation framework from scratch.

• Led shift-left process to include QA in the entire SDLC including storyboarding and solution design.

• Earned Six Sigma Yellow Belt.

Microsoft 2008 –2010

Program Manager – Knowledge Management Tools

• Earned a Gold Star for pioneering the automated certification of Fix It solutions, enhancing process efficiency and solution certification.

• Spearheaded the certification of over 100 Fix It solutions, maintaining a 90% satisfaction rate by directly addressing complex customer issues with a single click, showcasing innovation in problem-solving.

• Led the on-time delivery of the first knowledge management features using Agile methodology, improving project delivery efficiency and team agility with a cross-functional team of 17 developers and testers. IQMax - Mobile Healthcare Solutions 2003 - 2008

Engineering Manager and Product Manager

• Managed a team of developers who built charge capture, rounding and dictation healthcare solutions on Pocket PC and Palm OS, resulting in enhanced product offerings.

• Designed IQScript Prescription application in collaboration with physician clients and enterprise partners.

• Instituted a comprehensive unit test framework, Subversion source control, and a bug tracking system, streamlining development processes and significantly improving software reliability and team productivity.

• Orchestrated the design and development of mobile solutions, leading to strategic partnerships with medical data vendors and delivering measurable ROI, fostering growth and innovation in healthcare technology.

EDUCATION

North Carolina State University Batchelor of Science in Computer Science

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