Front Desk Customer Service

+263-***-***-*** **************@*****.***

Mazviita Cassandra C Ndomene

WORK EXPERIENCE

EDUCATION

IATA- Foundation of Travel and

Spessis College

**** - ****

Guest Relations Officer

Holiday inn Harare

2022-2025

Elephant Hills Resort

2019 - 2021

Elephant Hills Resort

2018 - 2019

Solve problems from customers call or e-mail with questions Up selling products and services of the hotel

Liaising with the back office and following up of payments Negotiating rates

Quoting rate to guests to respective class of rooms GDS Knowledge

OPERA Systems

Microsof Office

Computer

Literacy

Data Base

Management

Team Player

SKILLS

Upon Request

REFERENCES

English

LANGUAGE

Ensuring guest have a pleasant say by collecting Guest Reviews from guests Identifying VIPs of the hotel and delivering fruit baskets to their rooms Dealing with the inquiries of guest

Providing information of the place and surroundings of the hotel and in town Receptionist Cashier

Receiving Payment from guest

Allocation of room s to the respective guest

Undertaking the check in and Check Out procedures to guest Diploma in Tourism Hospitality Management

Harare Polytechnic College

2014 - 2017

5 O Level Passes including Maths and English

Contact this candidate