Desktop Support It

Olashile (R) Agaba

Durham, NC (Remote-Ready)

347-***-**** ********.*****@*****.***

LinkedIn: Olashile (R) Agaba GitHub: raymondshile

Desktop Support Engineer IT Support Specialist

Security+ certified IT professional with hands-on experience in desktop support, remote troubleshooting, user training, and technical issue resolution. Knowledgeable in Microsoft Windows 10/11 environments, ServiceNow ticketing systems, and PowerShell scripting fundamentals. Currently pursuing an AAS in Cloud Infrastructure. Known for delivering timely support, maintaining IT security compliance, and collaborating across teams to meet user needs.

Certifications

CompTIA Security+ (Active)

Microsoft Windows 10/11 Certification (In Progress – to be completed within 6 months)

VirtualBox Virtualization (Wake Tech College)

Core Skills

Windows 10/11 Configuration & Troubleshooting

Remote Desktop Support & Desk-side Assistance

Active Directory User Management

PowerShell (Basic Scripting & Automation)

ServiceNow & ITSM Ticketing

Microsoft Office Suite (Access, Excel, Word)

Technical Documentation & End-User Training

Education

Wake Technical Community College – Raleigh, NC

AAS in Cloud Infrastructure (Expected May 2026)

GPA: 3.7 Major GPA: 3.571

President's List (Summer 2024), Dean's List (Fall 2024, Spring 2025)

Lagos State University (LASU) – Lagos, Nigeria

Diploma in Industrial Relations and Personnel Management (Completed 2001)

Professional Experience

Fleet Coordinator – Canon Business Process Services @ Milbank LLP

New York, NY Sep 2021 – Sep 2022

Provided technical support for internal staff, including hardware setup, software configuration, and remote troubleshooting.

Logged and managed incidents in ticketing systems, ensuring timely resolution and escalation when necessary.

Delivered basic end-user training and documentation for internal tools.

Shift Supervisor – Westhab Inc.

Bronx, NY Jun 2020 – Apr 2021

Maintained digital facility records and ensured compliance with IT and safety policies.

Trained new hires on internal software systems and processes.

Health Services Assistant – Good Shepherd Services

Bronx, NY Apr 2021 – Sep 2021

Managed digital records, supported secure data entry, and assisted with onboarding technical documentation.

Technical Projects & Labs

Virtual Web Stack Deployment (Lab Project)

Installed and configured a MySQL-based web stack on a VirtualBox appliance.

Practiced secure VM networking, system configuration, and CLI troubleshooting.

Red Hat "AI: Powered by You" Workshop

Learned foundational Linux CLI operations and secure configuration best practices.

Applied AI tools in automation and system management scenarios.

Additional Details

U.S. Work Authorization: Yes

Able to lift equipment (up to 25 lbs)

Open to remote or local (NC-based) work only

Committed to continuous learning and IT security practices

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