Business Analyst User Research

NITHYA GOPINATHAN NAIR

Morris Plains, NJ ***** 469-***-**** **************@*****.***

www.linkedin.com/in/nithya-nair-285646230 Portfolio PROFESSIONAL SUMMARY

Versatile Business Analyst with UI/UX expertise, specializing in translating business requirements into user-centered designs. Skilled at bridging business and technical teams through Agile development cycles, conducting user research and usability testing, and creating compelling solutions using Figma and Adobe XD. Proven ability to deliver comprehensive functional documentation that drives successful digital product launches. CORE COMPETENCIES

• User Research & Usability Testing

• Wireframing & Prototyping

• Visual Design & Typography

• Requirements Gathering & Analysis

• Cross-functional Team Collaboration

• Problem-solving & Critical Thinking

PROFESSIONAL EXPERIENCE

Business Analyst (UI UX Experience) Biz First Dec 2024 - Present

• Led requirements gathering sessions and stakeholder workshops to define AI and web application scope

• Analyzed business processes to identify improvement opportunities and design user- centric solutions

• Created BRDs, FRDs, user stories, acceptance criteria, and functional specifications

• Facilitated communication across stakeholders, product managers, and development teams

• Developed and executed UAT test cases; coordinated and participated in user acceptance testing

• Designed wireframes, prototypes, and mockups using Figma, Adobe XD and Visio

• Guided development teams on WordPress and Hostinger to ensure implementation matched design specifications

• Conducted user research, developed personas, and performed usability testing

• Translated complex business needs into clear, actionable technical specifications

• Performed usability analysis and iterated designs based on user feedback

• Worked within structured SDLC methodologies, including Agile

• Maintained project documentation, including use cases and process flows

• Partnered with project managers to manage scope, timelines, and deliverables

• Acted as a liaison between business stakeholders and technical teams to ensure alignment

• Collaborated with development teams to implement user-centered design solutions Manual Tester Biz First Jan 2021 – Aug 2022

• Created detailed test cases covering various scenarios based on application requirements

• Executed test cases manually and documented results in an Agile environment

• Identified and reported defects with detailed information for developers

• Collaborated with the development team and performed regression testing to verify that new updates did not disrupt existing system functionality.

• Evaluated applications from a user perspective for usability and accessibility Loan Processor / Underwriter Prime Choice Lending Inc Dec 2018 - Feb 2022 Associated with: UWM, Quicken (Rocket Mortgage), Provident Funding, Home point

• Analyzed applicant data to determine lending risk and make recommendations

• Processed loans according to FHA, Fannie Mae, and Freddie Mac guidelines

• Ensured adherence to operational policies, procedures, and regulatory requirements

• Collaborated with loan officers to complete applications within strict deadlines ADDITIONAL PROFESSIONAL EXPERIENCE

Fashion Design Professional India 2008 - 2011 Assistant Designer at Indian Designs Exports Pvt Ltd (Identiti), Bangalore & Assistant Designer/Sales at Fabric Conexxion Boutique, Chennai

• Cross-functional collaboration with design teams for product development based on market analysis and consumer feedback

• Technical documentation creation including design specifications, mood boards, and production requirements

• Coordination with production, sourcing, and quality teams throughout development lifecycle

• Material evaluation, prototype testing, and quality assurance processes VOLUNTEER EXPERIENCE Community Programs 2018 – Present

• Led design workshops and educational activities for children in community settings

• Organized and coordinated party, performance programs, and stage events for community gatherings

• Assisted high school students with fundraising initiatives and guided handcraft artwork creation

• Collaborated with coordinators to develop engaging educational materials using design thinking principles

EDUCATION & CERTIFICATIONS

• UX/UI Design Certifications (In Progress)

• QA Manual/Automation Training, QAGURU99, 2021

• Underwriter employer-specific on-the-job training programs (2020)

• Bachelor of Arts (Honours) in Fashion Design

Pearl Academy, India — Conferred by Nottingham Trent University, UK 2011 TECHNICAL SKILLS

• Design Tools: Adobe XD, Figma, Sketch, Illustrator, Photoshop, CorelDRAW, MS Visio

• Development: familarity HTML, familarity CSS, familarity Java

• Web Technologies: WordPress, Hostinger

• Testing Tools: JIRA, Confluence, GitHub, MS Visio, Test Management Systems,

• Other Software: MS Office Suite, Google Workspace, familiarity MS SQL Server

• Methodologies: SDLC Agile, Waterfall, user research Design Thinking

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