Customer Service Line, data entry, computer literate

Keaono Banks

Cincinnati, Ohio ***** 513-***-****

***********@*****.***

PROFESSIONAL

SUMMARY Reliable quality of work with background providing stellar service. Successfully met the needs of customers by offering support and top of the line service. Hardworking with a positive attitude when answering questions and serving customers. Dedicated and reliable delivery professional with valid Ohio license and clean driving record. Constructs display items and sets up all products for optimal merchandising. Successful meeting timelines and deadlines. Hardworking Salesperson offering 10 years of industry expertise. Skilled in operating hand trucks, forklifts and pallet jacks to load and unload merchandise. Familiar with restocking shelves and special displays to highlight featured products and drive brand awareness. Accurate and detail-oriented in reporting and documentation of inventory and sales. Influencer with 5 years of experience building customer base, attracting potential customers and selling skills of daily tasks with experience in carpentry, various installations, vehicle work, limited electrician skills, plumbing, repairs, roofing, interior demolition, interior installation, and eventually property. Highly persuasive with excellent influencing and customer service skills. Enthusiastic and motivated to share product knowledge and increase sales. Experienced Sales professional offering 4+ years of experience in documenting updates, coordinating paperwork and collecting payments. Strong multitasking, organizational and prioritization skills. Dedicated to constructing dynamic merchandise displays and increasing overall sales. Dynamic salesman with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stay calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

SKILLS

● Ability to learn quickly, adapt and

improve.

● Able to communicate effectively,

attentive to detail, great listener,

able to communicate in Japanese

well enough to navigate through

Japan and survive.

● Self motivated go getter.

● Combat specialist.

● Business Planning

● Product Marketing

● Effective Customer

Communication

● Patient

● Able to serve

● Suggestive Selling

● Customer Assessment

● Promote Products

WORK HISTORY

UPSHIFT

● COOKING

● JANITORIAL

● HOUSKEEPING

● SERVER

ASSOCIATE

08/2022 to 06/2023

Amazon Hebron, KY

● Worked varied hours to meet seasonal and business needs.

● Greeted customers and offered assistance for increased customer satisfaction.

● Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

● Provided product price information to customers.

● Managed customer relations through communication and helpful interactions.

● Trained and mentored junior staff on customer service strategies and techniques.

● Identified customer needs and wants to enhance customer experiences and boost sales.

● Maintained relationships with customers to maximize sales opportunities.

● Created solutions for customers to satisfy specific needs, quality and budget.

● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

● Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. LABORER

11/2021 to 06/2022

Jostin Construction Cincinnati, OH

● General Labor, Jostin construction

● Drywall, CMU walls, overhead lights, ceiling grids and tiles, floor grids and tiles, conduits, doors /frames, (demolition, deconstruction, installation), light metal carpentry, wood carpentry, truss construction, roof construction, roofing, shingle replacement, ceiling insulation replacement, blue-print reading, various machine operations and power tool usage and knowledge, with over 30 completed jobs.

● Maintained organized and clean work areas at all times on job sites.

● Loaded, unloaded, and moved material to and from storage and production areas.

● Worked alongside the team to accomplish work goals according to schedule.

● Understood and followed verbal and written instructions to complete work correctly.

ENTREPRENEUR

01/2014 to CURRENT

Self-employed Cincinnati, OH

● Skills trader, vendor of foods, tools, furniture, etc.; work for hire.

● 10 plus years of experience.

● 120+ jobs done and customer satisfaction rating and approval exponentially growing.

● Freight dispatcher in the working.

● Wholesaler

LABORER

02/2021 to 11/2021

Du'Al Cincinnati, OH

● Roof construction, roofing, shingle replacement, ceiling insulation replacement, power tool usage.

● Over 40 jobs completed.

● Customer's left satisfied.

● No recalls for unfinished or unprofessional work.

● No incidents or injuries suffered.

● Strong and respectable bond amongst co-workers.

ASSOCIATE

01/2020 to 02/2021

Amazon Hebron, KY

● Vendor's return associate was so proficient in area functions in 4 different departments

● Often helping in different departments and training

● Outbound items.

● Loading, and unloading trucks.

● Scanning and storing items by vin and locating and/or relocating items electronically.

● Finding and/or storing items in bins, and unloading carted bins onto conveyors to be loaded.

● Problem solve, physically and electronically fixing issues and destroyed, damaged items and boxes around a fixed 3 departments and 4 stations 10 hours a night.

EDUCATION

Certificate Police Academy 10/2019

Scarlet Oaks Career Development, Cincinnati, OH

Police Academy, Scarlet Oaks Learning how to de-escalate, tactics to employ when dealing with the special population, approaching vehicles, domestic abuse calls. Learned takedowns, pressure points, shooting, and gun safety, writing reports, note-taking, professionalism, authority, and control, laws, rights, rules, and regulations. Graduated and passed the final written exam, certified to be an officer in the state of Ohio.

High School Diploma 06/2014

Sycamore High School, 7400 Cornell Rd, Montgomery, OH 45242 LANGUAGES

Arabic

Elementary

Korean

Elementary

Spanish

Elementary

Japanese

Limited Working

.

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