Pharmacy Technician Customer Service
Resume:
MAHA EL-SOURADY
Durham, NC 27713
***********@*****.***
Summary
Detail-oriented Lead Pharmacy Technician with 20 years of success in preparing medications and large-volume intravenous admixtures. Proficient in managing inventory, maintaining meticulous records, and working efficiently in a high-stress environment while working effectively with a large amount of staff. Committed to upholding highest standards of quality control.
Skills
Exceptional customer service and telephone etiquette
Excellent time management control
Efficient and accurate
Ability to problem solve
Team leadership
Pyxis system efficient
Work Experience
Lead Pharmacy Technician Nov 2010 to Current
University of North Carolina Hospitals –Chapel Hill, NC
Maintain a clean and organized pharmacy and work area
Maintain proper inventory levels, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts
Immediately comply with drug recalls
Accurately pull medications from the shelves for Pyxis replenishment and deliver them to various patient care areas
Accurately record compounded products and prepare appropriate labels
Strictly maintain customer and patient confidentiality
Communicate with all staff in a pleasant and professional manner
Process up to 2000 orders on high volume days with 100% accuracy
Calculate, weigh, measure and mix ingredients with expert precision for both oral and topical medications
Exhibit proficiency in IV compounding
Consistently uphold proper pharmacy and general safety procedures and standards, including department cleanliness
Direct operations to increase efficiency and minimize patient wait times
Follow state and federal record keeping guidelines for controlled substances
Appropriately resolve customer issues, complaints and questions
Train new technicians
Support Coordinator July 2018-Nov 2018
Trial Card – Morrisville, NC
Interact on the phone with patients and nurses in a friendly and professional manner
Assist patients and nurses with enrollment into medication assistance program
Help find alternative routes for ineligible patients
Pharmacy Technician Aug 2006 - July 2010
CVS/Pharmacy – Cary, NC
Maintain clean and organized pharmacy shelving and work areas
Maintain proper inventory levels, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts
Strictly maintain patient confidentiality
Communicate with all customers and staff in a pleasant and professional manner
Efficiently resolve insurance rejection and other billing issues
Process up to 250 prescriptions on high volume days with 100% accuracy
Communicate regularly with physicians, nurses, insurances companies and manage care organizations
Hand count control medications, measure liquids and reconstitute oral liquids
Train new technicians
Verify and label prescriptions with the 8-point check
Efficiently operate cash register and handle cash, checks and charge transactions
Laboratory Technician
Integrated Laboratory Systems – Durham, NC Aug 2004 – Aug 2005
Collect samples from lab after necropsy
Organize samples in Microsoft Excel after necropsy
Organize samples into separate studies
Prepare samples for transportation to other research facilities
Licenses
Certified Pharmacy Technician (CPhT) Expires in 2022
Yellow Belt Received in 2012
Contact this candidate