Customer Service Accounting Clerk
Resume:
Latrece Savage-Zimmerman
Beltsville, MD 20705
*********@*****.***
Skills
30+ years of excellent customer service, and 20+ years of marketing, event planning, sales, professional development and leadership skills
Experience
August 2024-February 2025
FanDuel Sportsbook, Audi Field, Washington, DC – Sportsbook Supervisor, Money Room
Responsible for maintaining and balancing the Money Room Vault daily, making sure that all issues and discrepancies are reported to Management immediately
Coordinating and processing deposits and withdrawals with Brinks/Wells Fargo on an as needed basis
Conduct daily routine kiosk drops in an efficient manner, according to company and DC Office of Licensing and Gaming policies and procedures
Maintain high visibility throughout the Sportsbook, providing outstanding customer service in a timely manner to both customers and colleagues
Monitor performance and customer experience on the kiosks, conducting basic maintenance when necessary
Assist customers with kiosk issues, ATM resets, and FanDuel app issues
Assist with training, developing, measuring performance, and disciplining the Sportsbook Associates
August 2022-August 2024
BETMGM Sportsbook, Nationals Park, Washington, DC – Sportsbook Ticket Writer/Hospitality Ambassador
Write, verify and make payments on tickets for sports wagering
Maintain and reconcile a cash bank for accepting and making payments for sports ticket
Process and maintain debit card transactions for sports ticket payments
Provide wagering rules, including betting lines and odds, and procedures to our customers
Provide the ultimate customer experience by meeting and greeting customers, making sure they feel welcome and comfortable, and that all betting needs have been met
Assist customers with kiosk issues, ATM resets, and BETMGM app issues
Represent the Retail Marketing Department by setting up and running the Spin the Wheel for Swag promo table for the DC sportsbook for special sporting events (i.e. Super Bowl, March Madness, etc.)
April 2022-August 2022
Chaise Management, Washington, DC – Independent Contractor – Retail Marketing (BetPRO)
Engaging with potential BETMGM app users during events to promote the BETMGM app
Assist new users with the sign up/registration process
August 1997-March 2020
Airlines Reporting Corporation, (ARC) Arlington, VA
Accreditation Specialist – August 2010-March 2020
Accredit travel agencies via a thorough application process, including an inspection of the physical location to make sure that they meet the requirements for the ARC Accreditation process
Account Manager for Mega Travel Agencies that generate millions of dollars of airlines ticket transactions on a weekly basis. I made sure that these agencies reported all corporate structure changes, officer changes and location changes to maintain compliance of their contract with the airlines, and I processed these changes according to our service level agreements
Collaborated with Compliance, Sales and other departments by providing detailed information about our travel agencies to assist them in strengthening their relationships with our customers
Certified ARC Specialist (CAS) Registrar - June 2000 – October 2015
Processed all applications and monies received for the ARC Specialist Certification Program. I sent out class confirmation letters to our applicants, and submitted all payments received for the program to our Financial Services department for further processing
Worked with our Marketing department to coordinate catering needs for our onsite classes, and to create brand-appropriate training manuals, class rosters and other materials that are distributed in the classes
Shipped out training materials to our offsite class locations in a timely manner
Greet and meet all onsite class participants on the first day of class to provide a brief introduction, which included some history about the company and the certification program and introducing my manager, who was also the trainer for the class
Maintained a financial spreadsheet that contained all revenue and expenses for the ARC Specialist Program, and submitted to our Financial Services department every month for reconciliations
Reporting Controls Analyst - January 1998 – June 2000
Contact ARC Accredited travel agencies via phone and/or email regarding missing weekly airline ticket sales report to provide a final deadline for submitting those reports. If they did not comply, they were charged late reporting fees, and their information would be forwarded to our Compliance Department for further action
Cash Intake Specialist – August 1997 –January 1998
As part of the Collections Team, I processed all payments we received from ARC Accredited travel agencies from unreported airline ticket sales, and submitted all monies along with a daily report to the Financial Services department for further processing
Education
AUGUST 1983-JUNE 1988
UNC at Charlotte, Charlotte, NC – Studied Human Servies with a concentration on counseling juvenile delinquents
AUGUST 2012-JANUARY 2015
University of Phoenix, Greenbelt, MD – Bachelor of Science/Business Management
Awards
Delta Mu Delta Inductee – International National Honor Society in Business (Lambda Sigma Chapter) - University of Phoenix 2015
Licenses/Certifications
Gaming Occupational License (Money Room Supervisor) - DC Office of Lottery and Gaming
Contact this candidate