Customer Service Representative
Resume:
Donna Jackson
Saint Clair Shores, MI *****
*********@*****.***
Qualified Customer Service Representative with Experience in fast pace call Center environment, enjoyment in common computer and cloud base scheduling Personable and professional under pressure. Work Experience
Medical Receptionist
Covenant Community Care-Detroit, MI
October 2023 to May 2024
Greet patient at check in-and checkout, updating Demographics. verifying and imputing insurance information. Scheduling and canceling appointments, providing referrals, collecting and billing at time of visit using the Althena and Microsoft computer programs. Customer Resource Navigator
Wayne Metro Community Action Agency-Detroit, MI
March 2021 to December 2022
To provide homeowners the assistant to qualify for property Tax exemption and home repair. To upload documents to utility programs Mi Haf to keep utility and home up to date through the Dan Gilbert foundation.
Correspondence Analyst
Harvard Resource Solutions LLC-Troy, MI
November 2020 to September 2022
Monitors work flow from Facets and Pega to track provider inquires, in order to provide response in a timely manner. Multi tasking skills with the Hap Medicare and Medicaid department remotely,providing services per members through Emails, Fax, and mass Mailing request for forms Eligibility of benefits, Provider Directory, and Pip Letters.
Patient Access Representative
Conifer Health-Detroit, MI
June 2014 to November 2020
A team player with customer service experience, Links and Cis data input, Collections, Insurance, Referral, and supply timely registration information. Collections of copays and deductibles at point of service.
Customer Service Representative
Henry Ford Health System-Detroit, MI
November 2012 to January 2014
Greets patient and family, answer question and provide assistance during registration verify insurance, update demographics in epic or paragon computer system Schedules preregistration for inpatient and outpatient procedures Patient Access/ Admission Representative
McLaren Macomb Medical Center-Mount Clemens, MI
October 2003 to September 2012
Acting Liaison for bed coordinator, assisted with general and telemetry bed assignments Operate multi-line phone system lines
Maintain clean and safe working environment / monitored inventory Education
Certificate in Occupational Health & Safety
Shaw College at Detroit - Detroit, MI
Skills
• insurance verification, blue cross, web denis, Mi Health, Hap, Aetna and third party commerical insurance such as medicaid, medicare and tricare
• collections coding, and billing
• Scheduling
• Billing
• Epic
• Order Entry
• Phone Etiquette
• Medical Scheduling
• EMR Systems
• Medical Terminology
• Hospital Experience
• Clerical Experience
• Medical Billing Assessments Customer Service -- Familiar July 2020 Identifying and resolving common customer issues. Full results: Familiar Customer Focus & Orientation -- Proficient July 2020 Responding to customer situations with sensitivity. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• accounting and data key entry
• Medical Records
• Citrix
• SharePoint
• Medical receptionist
• Time management
• Office experience
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