Healthcare Administration

SHAYNE MALM

**********@*****.*** +1-949-***-**** Hudson, OH 44236

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results. In addition, I possess over fifteen years of professional experience working hands-on and behind the scenes in all areas related to Cosmetic / licensed Hair Stylist and Professional Hair Color Product and Expert Education Techniques.

Jul 2023 - Current

Patient Service Specialist

Operations

Cleveland Clinic FHC Twinsburg -

Twinsburg, OH

As a Patient Services Specialist for Orthopedics,

Rheumatology, Podiatry, Sports Medicine, Physical and Occupational Therapy and Cardiology departments,

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Responsible for checking in and out patients, scheduling all follow up appointments as well as all Diagnostic Procedures ( i.e. MRI, US, CT, Radiology, EKG, ECHO, PVR, and Infusions, Mammograms, etc.

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• Handled Patient Insurance, Disability, FMLA documents. Ensured courteous assistance to patients through

dedicated support services.

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Followed all HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.

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Provided exceptional customer service, resolving patient complaints promptly and professionally.

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Stayed calm under pressure to and successfully dealt with difficult situations.

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Answered incoming calls, scheduled appointments and filed medical records.

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Aug 2022 - Jun 2023

Elementary School Teacher and

Long-Term Substitute Teacher

Capistrano Unified School District -

San Juan Capistrano, CA

Co-facilitated and collaborated all classroom instruction while implementing the lesson plans I helped develop with the Primary teacher as a team.

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Acted as Independent facilitator for SPED / Spectrum Disorder / Learning disabled students on various projects

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Promoted hands-on learni g activities to reinforce fundamental concepts, resulting in increased student motivation and participation.

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PROFESSIONAL SUMMARY

WORK HISTORY

Reinforced positive behavior by encouraging efforts through affirmation statements and praising

accomplishments..

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Nov 2021 - Jul 2022

Teacher on Special Assignment

(Contract) / TK - Summer School

Teacher

TOSA Anaheim Elementary School

District - Anaheim, CA

Instructed students in a range of grade levels, from TK to 6th, throughout multiple schools within the district..

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Implemented behavioral interventions tailored to

general education and learning-disabled students with IEP and BIP goals.

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Differentiated instruction to accommodate diverse

learning needs, ensuring each student had an equal opportunity for success.

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Implemented classroom management plan that

reduced disruptions, creating more conducive learning environment.

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Worked with staff members and teachers to design

comprehensive and individualized plans to optimize student education.

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Jan 2018 - Oct 2021

Home Health Caregiver / Hospice

Caregiver

24Hr. HOMECARE, LLC. - Irvine, CA

Provided private, in-home healthcare services

specializing in Alzheimer's, Dementia and Hospice care clientele

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Maintained excellent medical record management and therapeutic interventions while focusing on ADL's

(activities of daily living)

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• HIPAA, OSHA, CPR and First Aid certified and trained Traveled to clients' homes to complete healthcare

services and promote continuity of care.

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Conducted regular assessments of patients'' conditions, updating care plans as necessary.

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Aug 2017 - Dec 2017

Medical Case Manager / Health

Care Advocate

ALPHA HEALTH ADVOCATES -

Asheville, NC

Delivered Case Management and Palliative Care

services alongside a multidisciplinary treatment team.

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Facilitated continued patient care by developing

patient-centered goals and activities to promote

recovery and strengthening of motor, mental and

cognitive skills

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Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and

documented patient interactions and interventions in electronic charting systems.

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Apr 2010 - Aug 2012

Regional Business Office Manager

Hands of Grace Assisted Living

Facility / Baytree Management

Co. - Marion, VA

Directed a cross-functional staff, comprised of licensed health care professionals and administrative staff, supervised hiring, onboarding and employee evaluation process

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Responsible for maintaining operating budget,

appropriately allocating necessary funds while

mitigating any constraints

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Partnered with CFO to manage programs while

adhering strictly to budget requirements.

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Maintained accurate records of all financial transactions within the regional office, ensuring transparency and accountability in financial reporting practices.

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Mar 2008 - Apr 2010

Regional Program Director of

Mental Healthcare Agency

Strategic Interventions, Inc. -

Asheville, NC

Managed a multidisciplinary team of 40-75 licensed and non-licensed mental healthcare professionals.

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Articulated a strong strategic vision for quality care management, significantly enhancing efficiency,

promoting services to improve treatment outcomes.

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Served as Team Leader for Corporate National

Accreditation (CARF) audits and procedures as well as responsible for maintaning current State, local and Federal required licensure for the corporation and individual staff licensure.

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Improved regional program efficiency by streamlining processes and implementing innovative solutions.

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Jan 2006 - Feb 2008

Operations Manager / Mental

Healthcare Agency

Access Family Services and

Compass Adult Care - Asheville,

NC

Elevated work quality through management of all intake processes in a Mental Health agency assisting mentally ill youth and adults.

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Provided subsequent oversight of 30-50 licensed

healthcare professionals, managing payroll,

coordinating staffing needs, administering insurance benefits and monitoring credentialing requirements for staff

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Developed the policies and procedures and obtained state licensure for start up of agency's Psychosocial Rehabilitation program

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Apr 2021

Master's In Education: Teaching

National University La Jolla, California

Earned a Master's in Education while also earning a multilple subject (Elementary / Primary grades 1- 6) teaching credential.

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Completed a Graduate Credential Program with Honors and graduated in the top 5 percent of my class.

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Along with my M.Ed I graduated with an emphasis on ELAM / Teaching English as a Second language.

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as well as SPED /DD/ SPECTRUM DX hours logged and completed as an independent facilitator for high profile assignments.

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EDUCATION

May 2001

Bachelor's in Psychology

Vanguard University of Southern California Costa Mesa, CA While working 45 + hours a week, I elected to go back to University to completed my BA in Psychology.

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• I was inducted into the National Honor Society for Psychology as a lifetime member

• Made the Dean's list and honor roll multiple semesters Sep 1991

Associate Of Arts: Cosmetology

Golden West College of Cosmetology Huntington Beach, CA Completed the California State Board of Cosmetology required 1,600 hours of classroom and hands- on education.

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Successfully completed and graduated from the accredited Cosmetology Program - 40 hours a week, full-time for one academic year.

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• I was elected ASB Cosmetology President and Representative for the department. Completed professional development in Hair cutting, styling, perming and the most moden and innovative Hair color techniques and formulation.

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• Active Listening and communication

• Organizational and time manageme

• Medical Office Management

Behavioral Health / Health care Clinical

Documentation experienced and practice

only State and/or Federal guidelines when

developing Patient Treatment Plans

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Well versed and educated in the area of

Medical Terminology

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• HIPAA / Confidentiality trained and uphold

• EMR

• Epic Computer Platform Professional

• Successful problem solver / troubleshooter

• Team player / colleague

Intake Patient registration, admissions and /

or Comprehensive Clinical Diagnostic

Assessment

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Proficient written and verbal communication

skills

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• Cosmetology

• Hair coloring expert

• Product expertise

• Sales expertise

• Advanced cosmetology trained

• Outstanding client retention

• Trend expert

COSMETIC AND HAIR INDUSTRY PAST EXPERIENCE

Hairstylist / Color Specialist and Educator/ Sales Manager 17th. STREET BEAUTY AND DAY SPA (Costa Mesa, CA) 10/96-01/05

Established a successful business servicing a large and diverse clientele with all hair, beauty requests

Promoted retail product education and demonstration so they would succeed with their beauty and grooming goals and became #1 Hair, Cosmetic and Skincare Sales Manager. SKILLS

ADDITIONAL INFORMATION

Established a high (90%-100%) client return rate with record sales of services Maintained and practiced a professional, creative and on-trend business and reputation

Built relationships with Product Line Representatives and became an in salon Educator and trainer.

Hairstylist / Make-up Artist

RICHARD MICHAEL AVEDA CONCEPT SALON (Fountain Valley, CA) 09/91-10/96

Began Hair Styling Career by interning Salon Owner for one year to study further current techniques in cutting, coloring, styling and building a professional clientele

Highly trained in the Modern Aveda Concept Styles and trends associated with Aromatherapy.

Established a large and successful clientele base through my artistic talent and continued study of building a professional career and business.

Appointed as Staff Trainer and Educator for Goldwell Color Company as well as perfecting the

“Aveda Concept “ with an extensive training in Aromatherapy. ADDITIONAL TRAINING / CERTIFICATIONS / MEMBERSHIPS Educator / Contract and Freelance / Trainer / Sales Experience:

California and Florida State Board of Cosmetology License / Active

Trainer and Educator for industry professionals for companies such as Aveda Hair and Color Cosmetics, Goldwell, Wella, Schwarzkopf, "Model In A Bottle", Dermalogica Skin Care, Clinique Skin Care and Cosmetics.

Head of Make Up – Hair Team for “Emily & Gita” an award winning film for The American Film Institute (AFI) and The Women's Director's Guild.

Print / Catalog Hair and Make-up Artist Campaigns 07/02-12/04

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