Data Entry Customer Service
Resume:
Melissa Harley
*** ***** ***** ****** *********, GA 30253
*************@*********.***
Education Background
May – 1988 Associate Degree in Business
Morristown Jr. College Morristown, Tennessee
9/88 – 12/90 University of Tennessee Knoxville, Tennessee
1982 – 1986 Northside High School Atlanta, GA
Skills
Ten Key Calculator, Customer Service, Filling & Organization, Account payable, Shipping and Receiving,
Micro soft word, Excel, Data Entry, Billing & Multi-Tasking Expertise.
Objective
I’m sharp, dedicated administrative professional with long standing and diverse experience. Deadline
Driven with outstanding organization and multi – tasking skills. I have been employed with Fulton County Government in the Finance Department for almost 23 years. I have acquired Knowledge both as
A field representative and with the office to learn the aspect of how the Water & Sewer Billing system operates.
PROFESSIONAL EXPERIENCE
6/2009 – PRESENT: Fulton County Finance Atlanta, GA
Water/Sewer Account Specialist/Billing & Collection
Responsibilities: Facilitate Billing Process for water and sewer customer of North Fulton County Investigate and research diverse meter reads, and inconsistent information received from field Operation. Research errors and analyze data regarding current meter read and past account history and make correction. Initiate billing and collection process for water/sewer Assessments. Collection and maintenance of past due non-active Sanitation accounts. Process orders for new and existing accounts and ensures billing information is correct. Analyzes, troubleshoots, adjust payments and resolves meter problems that prevent proper billing. Initiates work orders with assigned department to fix or replace existing meter. Calculates, processes, and estimates consumption for water and sewer usage. Assigned accounts enter and posts financial data, reconciles accounts and performs calculations and enter data into CIS. Performs accounting functions for variety of account and reports, enter and post data, prepares journal entries.
2/2004 – 6/2009: Fulton County Government Atlanta, GA
Water/Sewer Account Specialist Senior
Analyze and Resolve Water Meter problems that prevent proper billing. Calculate, process and estimate consumption and water and sewer billing, Initiate meter change outs and assign duties to another employee. Independent judgement, including reconciling accounts. Completing transactional and informational reports and performing administrative procedures. Process cancel/rebills. Performs professional accounting duties independently. Post adjustments entries and monitors accounts. Review documents and post reading. Provide information to supervisor/staff in absence of my immediate supervisor. Assist with administration procedures. Research information for customers and external auditors. Maintains specialized and analytical reports for decision makers. Process accounts from the kick out status report. Make corrections or adjustments as needed.
7/2003 – 2/2004: Fulton County Government Atlanta, GA
Sr. Meter Reader
Troubleshoot and verify the accuracy of meter reading for out of ranges, lock-offs and other questionable readings enter the metering system. Analyze meter discrepancies and report finding to supervisor for correction. Provide lead direction to support staff as require. Demonstrate proficiency in performance of the essential functions. Operate a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database or other software and operates general office or other equipment as necessary to complete essential functions.
9/2001 – 7/2003: Fulton County Government Atlanta, GA
Meter Reader
Read over 400 Residential water meters per day. Post notices to inform customer that their services termination, possible leak notification and request to trim bushes. Vitrified readings for out of ranges lock – off and transfers. Enter information into Cubis and AMS system
5/1997 – 7/2001: Spears Manufacturing Company
Coordinator
Conduct daily cycle counts in inventory. Track shift production. Verified manual bill orders, Address, troubleshoot and resolve customer concerns and complaints. Entered all personnel payroll in the ADP system. Process reports for delivery destinations and warehouse assignments. Monitor account budget status. Perform administrative duties. Maintains specialize and analytical report decision maker. Submits mandatory reports. Research status of customer accounts assist in resolving billing /account. Inspect completed work.
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