Technical Support Social Media

David Whitaker

Lexington, NC *****

336-***-**** ************@*****.*** linkedin.com/in/davidwhitaker66349a132/

Professional Summary

Technology professional prepared for role in technical support and system maintenance. Known for implementing effective technology solutions and optimizing system performance. Reliable team collaborator with strong adaptability and results-driven mindset. Proficient in troubleshooting, network management, and hardware configuration. Communications professional with proven track record of effective media relations and strategic messaging. Known for delivering impactful communication plans that align with organizational goals. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in public relations and content creation, valued for reliability and flexibility.

Skills

IT asset management

Endpoint security

Hardware installation

Incident management

Software configuration

VoIP systems

System administration

Web content management

Press releases

Photography

Media outreach

Website management

Mobile device management

Application support

Work History

12/2022 to Current

Technology Tech III

Thomasville City Schools – Thomasville, NC

Manage, configure, and troubleshoot the following areas as the point of contact: Printing (Toshiba & Papercut), Promethean ActivPanel, Phones [both VOIP & Cell(T-Mobile)] One to One Plus (Ticketing & Inventory), Apple School Manager, Mosyle, Visitor Management (Raptor).

Serve as Central Office tech support

Trains technical staff at the building level to follow proper operating procedures necessary to maintain the integrity of technology

Serve as lead on small projects

Supervise, train, and guide lower level techs

Enhanced system performance by troubleshooting and resolving hardware and software issues.

Communications-

Update and maintain district website

Coordinate with local media for specials and stories for news articles & TV segments

Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.

Run the district social media pages (Facebook, X, LinkedIn)

Wrote and edited content for operations, marketing and public relations needs.

District photographer for all district and school level events for publication to school & district websites and social medias

04/2016 to 12/2022

Technology Technician/Data Integration Specialist

Rowan-Salisbury School System – Salisbury, NC

Repairs, maintains, and upgrades technology-related equipment

Operates standard and specialized electronics devices in testing and troubleshooting computer and other technology-related equipment.

Trains technical staff at the building level to follow proper operating procedures necessary to maintain the integrity of the network

Apple educational school district

Lead manager of VoIP, and copier (Sharp & Papercut), and help maintain WAN and LAN networks

Supervise small projects and groups

Supervise, train, and guide lower level techs

Manage, configure, and troubleshoot all issues related to educational technology, including but not limited to: LMS (canvas), Clever, Classlink, Classroom Mosaic, i-Ready, Achieve 3000, Edmentum, Panorama, Smarty Ants, Discovery Education, Apple School Manager

08/2015 to 04/2016

Sports Writer

MyDavidsonSports – Lexington, NC

Attends high school and college sporting event to gather information for related stories, as well as conduct interviews. Schedule interviews with coaches, as well as meet deadline for publishing.

Education

Criminal Justice

Davidson County Community College - Lexington, NC

Corse work in the field of criminal justice

History

Pfeiffer University - Misenheimer, NC

Mens Varsity Soccer Team

06/2012

High School Diploma

South Davidson High School - Denton, NC

#HRJ#78a5fb59-5d48-40ab-bb69-803373432014#

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